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"Great coffee station and lounge. Friendly staff"

"No lotion only soap in bathroom..no robes. Pool heated.. overall felt hotel tired..bad hallway carpet..room door not flush with door jam. Great breakfast!! Parking price add-on expensive!! Great location for tourist !"

"the website said there was a shuttle at the airport, called to find out they hadn't had one in years. Also the door to the bathroom goes off the track and gets stuck and is very heavy to move. Scary if you cant open the door and get stuck."

"THE BREAKFAST WAS GREAT. The Bedding needs to be up dated. The bed covers were very ragged. Shuttle service needs to be more dependable on pickups at the airport and on schedule when going to the airport. I wished more good restaurants were in the area for individuals with dietary limitations."

"I have to start by saying that hotel rates in Monterey are extremely high, but this hotel was even less expensive than one Motel 6 I looked at. This hotel has a newer building, and the older "historic" building, where we stayed. The elevator to the historic building wasn't working, so they sent us through the back of the 4th floor of the main building, up a few outdoor stairs, into the old building. I didn't realize that some of the things that we take for granted in a hotel wouldn't be there. For example - there was no mini-fridge. One of my daughters' medications needed refrigeration, so we ended up using an insulated Trader Joe's bag as an ice bag, with ice from the hotel basement. Good thing we aren't on insulin. Maybe the newer building rooms have mini-fridges? If you really need one, ask before booking. The other thing was no USB port to charge my watch. Thankfully, I had charged it at the previous hotel. After 3 days at the Monterey Hotel, it was all but dead by the time we made it home. I think maybe the old building couldn't handle a lot electrically. The hotel has some obvious deferred maintenance, and a very small staff of hardworking people wearing a lot of hats. The bellmen are also the valet drivers, and even the repair men when the faucet in my daughters' room malfunctioned. However, I really commend the staff for being so upbeat, welcoming and helpful. It was kind of like staying with an old friend whose house is kind of shabby, but clean and welcoming."

"Clean room. Nice view. "

"Was very close to the custom house plaza. Had a good amount of stores and food places around it. Very easy to get to and the staff were on top of everything would definitely go back. Room was spacious and clean"

"Food"

"I parked in their secure parking garage from $55 dollars. I parked up 3 levels from the ground floor. Within hours my car rental window was smashed out and my work equipment was stolen. All the receptionist could do is waive the parking charge. Which still showed up on my bill."