Portola Hotel & Spa at Monterey Bay

Photo gallery for Portola Hotel & Spa at Monterey Bay

Primary image
Outdoor pool
Terrace/patio
View from room
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
Map
Two Portola Plaza, Monterey, CA, 93940

Explore the area

  • Popular LocationFisherman's Wharf4 min walk
  • Popular LocationDennis the Menace Park14 min walk
  • Popular LocationCannery Row15 min walk
  • AirportMonterey, CA (MRY-Monterey Peninsula)11 min drive

Choose dates to view prices

About this area

Monterey

Located near the beach, Portola Hotel & Spa at Monterey Bay is in Downtown Monterey neighbourhood and is connected to the convention centre. Fisherman's Wharf and Pebble Beach Golf Links are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monterey Bay and 17-Mile Drive. Check out an event or a game at WeatherTech Raceway Laguna Seca, and consider making time for Monterey Bay Aquarium, a top attraction not to be missed. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. Guests love the resort's location for the sightseeing.

What's nearby

  • Monterey State Historic Park - 2 min walk
  • Fisherman's Wharf - 4 min walk
  • Cooper-Molera Adobe - 5 min walk
  • Dennis the Menace Park - 14 min walk
  • Cannery Row - 15 min walk

Getting around

  • Monterey Station - 7 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 11 min drive

Restaurants

  • Cafe Lumiere - 2 min walk
  • The Club Room - 2 min walk
  • Crown & Anchor - 2 min walk
  • Montrio Bistro - 3 min walk
  • Peter B's Brewpub - 3 min walk

About this property

Portola Hotel & Spa at Monterey Bay

4-star adventure resort connected to the convention centre in Downtown Monterey
This smoke-free resort features 2 restaurants, an outdoor pool and 2 bars/lounges. Additionally, a fitness centre, WiFi in public areas and valet parking are on-site. All 379 rooms feature comforts such as pillowtop beds and premium bedding, while conveniences include fridges and coffee makers. WiFi and wired Internet are standard, as are LCD TVs with cable channels. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in December 2020.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Hand sanitiser provided
Free PCR COVID-19 testing is available on site
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and public transport

  • Secured self parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: USD 8-20 for adults and USD 5-10 for children
  • 2 restaurants
  • 2 bars/lounges

Things to do

  • Fitness centre
  • Outdoor pool
  • Shopping
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Outdoors

  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Low-height worktop and sink
  • Pool hoist on site
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 58.18, per accommodation, per night (maximum of USD 150 per stay), plus a deposit of USD 58.18 per night
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 58.18 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 8 and USD 20 for adults, and USD 5 and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 25.55 per night (in/out privileges)
  • Valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 502 out of 988 reviews
5 - Excellent 51%
Rating 4 - Good. 277 out of 988 reviews
4 - Good 28%
Rating 3 - Okay. 107 out of 988 reviews
3 - Okay 11%
Rating 2 - Poor. 62 out of 988 reviews
2 - Poor 6%
Rating 1 - Terrible. 40 out of 988 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall, the property was very clean. The rooms were light, airy and the partial view of the harbor was excellent with the mountains in the background. It was conveniently attached to the convention center and most everything was in walking distance: downtown Monterey, Cannery Row and The Aquarium. It was too bad that the restaurants weren’t open on Monday for breakfast, although there are plenty of alternatives nearby. Daily room cleaning was not available (due to COVID/shortage of staff), but if we needed more towels, all we needed to do was call. I did call prior to arrival asking if they provided a bath mat for the walk-in shower so as to not slip. They said they did provide that. When we got there, the front desk said they do not provide a mat for inside the shower. I ended up buying one at the local Walgreens. Besides that, my family and I agreed that we would go back!
Stayed 4 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large well provisioned and comfortable rooms make you feel comfy the moment you walk in. Location is perfect for strolling or bike riding the city. Bike rental right outside, as are a number of restaurants, coffee shops, brew pubs, etc.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel right at fisherman’s wharf
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location! Spent one night here with my family of 4 and we loved it because you could park your car and walk everywhere you needed. Lots of great restaurants, coffee shops and bakeries around. My kids loved the pool and the rooms were nice and clean.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very courteous. I loved the location; so close to Fisherman's Wharf. Parking was very reasonable. Hotel was nice overall. I would definitely stay here next time I'm in Monterey.
Stayed 1 night in May 2022