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"Charged for parking even though I gave my vehicle details"

"Wonderful, cooperative, caring staff. Went out of their way to make sure we were comfortable and had no issues with the room or anything else. Love that it was within an easy walking distance of the train station and bus station."

"Very friendly service. Clean and comfortable ."

"The Hotel Double booked then did not refund our fee!"

"All very average. Staff helpful and friendly though."

"Check in was very easy & the rooms are a nice size"

"Clean spacious rooms, bar and service staff excellent, food was slightly more expensive but quality was excellent worth the little bit extra, rooftop pool and bar was fantastic, staff up there were brilliant, can’t wait to head back there!"

"A good hotel but some things are not immediately obvious from the property description. The hotel is on a university campus, surrounded by University accommodation. Breakfast is not provided in the hotel itself but in a university cafeteria across the road, but most significantly this may not be open over a weekend, so if you book on a weekend all you may get may be a grab and go breakfast bag. As long as you are aware of this when booking you should be OK as no real criticism of the hotel itself. "

"This hotel turned out to be quite deceiving. From the outside it looked grand when you walk up to it, but in reality it was tired with a 70s/80s building on the side which is where we stayed. Branded as a spa hotel, the spa side was tiny, old and very dated. The pool was very small, the jacuzzi wasnt working and empty. The sauna was tiny, with a door that was hanging off the hinges and had scraped the floor. In the changing room, very few of the lockers worked. The room we had was very small but clean. Unfortunately there was a wedding the night we stayed, so there were lot of people about. What I can say about this hotel, the staff were lovely. They were all very friendly and polite, considering how busy they were with the wedding that was going on. The food was also excellent. It was just a shame about the spa."