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I booked a double room and was initially greeted by what I hope was a trainee as they seemed to need a lot of assistance to check me in and then i was given a twin room. I went back to reception and explained that I had not got the room I booked. A different member of staff was much more professional ...
Rooms nice and clean and loads of hot water and good English breakfast, the only thing I found that wasn't very good was no Wi-Fi in the rooms only in the reception area apart from that it was a nice hotel for the price.
Stayed for 3 nights to attend a music convention. Check-in was quick. Room was small and dark on the 4th floor, but had all necessary amenities. No hot water on 2nd and 3rd days, meaning our plans were spoilt. Despite assurances that this would be fixed, we could not have a wash or shower for 2 days. ...
Made feel welcome by staff immediately , fantastic staff can't do enough for you , we had a room in the old part of the hotel, first rate bed and bedding very clean well maintained and well stocked bathroom . Hotel location in the town could not have been better with lovely walks along the river ...
Was woken 01:30 by staff having a cigarette break & shouting about how short staffed hotel was. Smoke came into me room. Had to shout through the window to tell them to be quiet as trying to sleep.
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