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"Check in queue takes time, they should have put more staff to accommodate clients faster. Upon checking in our room looks like not that ready to be occupied as there were no bathrobe, slippers, and towels. Tried to call thrice the operator to request for it but not picking up so ended up that my husband went down the lobby to request for it. Not our first time checking in and we’re quite satisfied with our previous experience here but this time our expectations were not really met and it’s more of disappointed."

"A little overpriced but this is a proper hotel.. and you will have your expectations met."

"Meals were average. My daughter ordered the kids fried rice which was inedible. Main reason we stayed was for the carparking near the airport yet their parking is $2 more per day than most hotels in the area and I was charged 3 days parking even though my car was not even there 48 hours. On the whole, I wouldnt stay again "

"Nice rooms"

"Always a great central hotel to stay reasonably priced , quiet and clean . Friendly staff "

"Bathroom was contaminated with fungus because fungus grows so fast under handwashing sink. So I and my wife were afraid to go into the bathroom. Hotel name values are not matched with the reality of room."

"Beautiful rooms and great view. Very comfortable beds and felt like quiet luxury. Bathrooms and amenities were lovely along with the complimentary in room treats. Highly recommend. "

"Excellent choice for a sleepover. Rooms are very quiet you don’t imagine you are literally inside the airport."

"Great location right beside Spark Arena, and within easy walking distance to Britomart, and Queen Street. Comfy bed, but limited coffee & tea supplies. Reception team helpful but not particularly friendly. Yummy chicken burger via very prompt room service. Overall would stay again."