Search Residences in North Bristol

"We didn’t need to spend much time in the hotel but I got a bad feeling before arriving because I wanted to check about parking there early. Nobody answered the phone after 7 separate attempts and I had to contact Expedia. Nobody on reception most times we passed by. A note said about staff shortages and to ring a bell. The room was clean but nothing worked. We could barely pick up the WiFi and our room was above reception. The fridge was warmer than the room and the TV just had random channels and no signal for any streaming services. It could be a really nice place if some effort was put into some simple maintenance and someone could answer the telephone. I can’t believe a business in the hospitality industry doesn’t think it’s important to answer the telephone to their customers."

"Great location. I was there for a business meeting. The "

"Lovely, clean, perfect."

"Room was excellent. Staff at reception was helpful. Location is convenient. Breakfast was a bit basic in comparison, same as in budget ibis I stayed just days before. Expected more variety and better quality."

"Great location and ideally placed for all the main attractions. The room was small, compact and quiet and had everything I needed. The hotel was great value for the money"

"Incredible views from a good size room on the 14th floor. "

"room was huge. really pleased to have fridge in my room. chair & side table provided. good air conditioning. modern bathroom. i would definitely stay there again. "

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"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."