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"We stayed 3 nights total during the spring festival. The hotel is a 5 minute walk from the Takayama train station and a 10 minute walk to the old town (festival activities). The staff were helpful and efficient at check-in. They spoke more English than I had expected and we were very grateful. The room was clean and in good condition. The hotel pajamas were comfy. The public bath on the rooftop was also clean and very enjoyable. Housekeeping is minimal. We requested and received additional towels. I didn’t like that they only gave us morning coffee for the first night. I also think extra towels for the public bath would be helpful. We didn’t have breakfast and we did not use the laundry facilities. Overall a good stay. I would stay there again just not during the festival as the premium price was too high."

"Great location, easy to access the train station and sightseeing. Amazing breakfast variety. The sauna and onsen was great. Staff were very friendly and helpful. Would definitely stay again."

"We had a wonderful stay at Ryokan Sansui. The hospitality was truly exceptional—warm, attentive, and genuinely welcoming throughout our visit. We especially loved the traditional atmosphere of the ryokan, which made the experience feel very authentic and relaxing. The onsen was a highlight of our stay—peaceful, clean, and a perfect way to unwind after a day of travel. Everything felt thoughtfully maintained, and the overall ambiance was calm and serene. This was a memorable experience, and we would definitely recommend it to anyone looking to enjoy a traditional Japanese stay. Thank you to the team for making our visit so special—we would love to return again"

"Friendly staff, beautiful room, beautiful onsen, and dinner and breakfast was excellent. We stayed with two teenage daughter and jus had an amazing 2 day stay. Also great walks on the area"

"Everything was great, the pillows are sooooo hard though. "

"Great hotel with good facilities, friendly staff and free sake tasting"

"This is a very lovely hotel in downtown Takayama. We were staying here for one night coming from Kusatsu. We had some issues with the GPS so were going to be late for dinner, we called them and they said they would hold dinner for us no issues. We had the Hida beef dinner which was fantastic. The breakfast the next morning was also fantastic. The room had a nice view of the river and we left the door open all night without any noise. Most of the town closes down at 6pm but opens back up at 8am. The beds were very uncomfortable so glad we only stayed one night. The staff was very friendly. They helped us pick out our yukatas and gave us beautiful tabi socks as a souvenir. "

"Clean room, good breakfast, spa, friendly and welcoming staff "

"Helpful & friendly staff. Comfortable room size Enjoyed the indoor & outdoor onsen + sauna. "