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Reviews of Pensione UNO

3 out of 5
Pensione UNO
361-3, Soga, Abuta District, Niseko, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place to stay. I stayed for a night coming back from Annupuri since it’s the closest resort to the hotel. Staff were so sweet to explain the facility in english. My room was super clean and so were the shared showers and washroom. All the amenities were there for use. They have snow equipment storage. Highly recommend for solo travellers! I would like to note that there are two floors and everytime someone runs on the top floor, you can hear their footsteps. So, if you’re super sensitive to noise or a light sleeper then you might have issues. However, they provide earplugs for use which block out the sounds. But at night, everyone is respectful and noise is kept to a minimum. I slept great. Breakfast was included for me, and it was the traditional japanese breakfast. Would stay again, if I’m ever back in Niseko! Arigato gozaimasu!!
Stayed 1 night in Feb 2024
Response from Pensione Uno on 22 Feb 2024
We really appreciate your fantastic reviews. Thank you so much for staying with us. We are really looking forward to seeing you again here in Niseko someday. I hope you come back! We'd like to give you a much warmer welcome next time.

10/10 Excellent

drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, bus stops to the mountain basically right outside. Very clean establishment
Stayed 2 nights in Feb 2024
Response from Pensione Uno on 18 Feb 2024
We really appreciate your good reviews. Thank you so much for staying with us. We are really looking forward to seeing you again here in Niseko someday. Please come back! We'd like to give you a much warmer welcome next time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niseko January Trip
The staff, the room, food, consumable, everything was more than the average. Will definitely come back to this place
Stayed 3 nights in Jan 2023
Response from Pensione Uno on 10 Feb 2023
We really appreciate your good review. If you visit Niseko again, please just drop by our place. We'll give you a warm welcome then!

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was better than expected.
Stayed 2 nights in Jan 2023
Response from Pensione Uno on 10 Feb 2023
We really appreciate your good review. If you visit Niseko again, please just drop by our place. We'll give you a warm welcome then!

10/10 Excellent

Ho Yin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home away from home
The stars of this stay were definitely the staff. Hirohito-san and his colleagues really made us feel like we were staying with friends. They were always around to greet us and ask us how our day was. They were always open to giving advice and chatting. Waking up and eating breaking with a snow filled mountain as a backdrop is the perfect start to the day. I can't think of another place that offers this quality of breakfast with a few at this price point. (Maybe a hostel?) we screwed up our car rental booking and had to take the bus from the airport. The hotel was nice enough to pick us up late at night. The Annupuri slope is only 2 bus stops away, so it's pretty easy to catch the early lift. We'll definitely be back next year.
Stayed 4 nights in Feb 2020
Response from Hide on 25 Feb 2020
Hi Ho Yin-san, Thank you very much for nice comment.We are so honored. We are very happy that we shared a great time with you during your stay here. Looking forward to seeing you again. Please come back to your home in Niseko. We are waiting for you anytime!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Japanese Hospitality
This place was amazing! Yes it helps the place is new opening in December 2018 but it had a cozy, home like atmosphere. Staff was extremely friendly and always helpful. In Japanese tradition, you take your shoes off at the entrance so i walked everywhere in my bare feet. We had a small japanese style room with futons and an elevated floor. The futon were about half the thickness of a regular mattress so they were very comfortable. The room was very tight but well appointed with desk and chair, fridge, safe, and mobile phone. Since the room was tight, we only slept in the room and wandered and sat in the common area walking around in our bare feet. There you could watch tv, surf internet, eat snacks from hotel store or have a drink from the free drink machine. Breakfast is a hot light lunch and prepared each morning by two ladies. You have to share a bathroom for each floor but they have 2 toilets/showers and 3 sinks for 7 rooms. Food choices and bus transportation has its limits. Bus stop is 100m from hotel but first bus doesnt arrive till 8:38 which means you won't get first ski lift nor be able to catch a bus to other ski areas out of Niseko area. View was an open field towards Niseko ski hill. Peace, coziness, cleanliness, friendliness, free mobile phone, and free soft drinks reign supreme here!!!!
Stayed 4 nights in Feb 2020
Response from Hide on 23 Feb 2020
Thank you very much for your nice comment. I'm so honored. And I am very happy to share a great time with you during your stay here. I am really looking forward to seeing you again

10/10 Excellent

Thomas, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice dorm room, traditional Japanese bed, next to the shuttle bus stop, around 15mins bus trip from Niseko station
Stayed 1 night in Feb 2020
Response from Ryuichi Tsuboi on 18 Feb 2020
Dear Thomas, Thank you very much for your stay. We are happy that your stay in Niseko has been comfortable and enjoyable. See you in Niseko again. Welcome you anytime. Kind regards Ryuichi Tsuboi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff who went out of their way to accommodate our requests. The place was conveniently located. The breakfast was amazing.
Stayed 5 nights in Feb 2020
Response from Ryuichi Tsuboi on 18 Feb 2020
Dear Guest, Thank you very much for your stay. We are happy that you have been comfortable. And we are glad you enjoyed the breakfast as well. See you in Niseko again. Welcome you anytime. Kind regards Ryuichi Tsuboi

10/10 Excellent

Brian, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great breakfast. You'll need to use a bus to get to the slopes, but there is an accurate bus tracking app
Stayed 4 nights in Feb 2020
Response from Hide on 12 Feb 2020
Hi Brian, Thank you so much for your nice comment. I am so honored. I am looking forward to seeing you again. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Hide on 12 Feb 2020
Hi, Thank you for such a high rating. I am so honored. I am looking forward to seeing you again. Have a good day

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, everyone of them. Facilities are new and well maintained. Breakfast is amazing. Only thing is: better to rent a car if nice dinner is important, limited options around this location. Having no trouble to access lift chairs / gondolas via shuttle buses during daytime.
Stayed 6 nights in Jan 2020
Response from Ryuichi Tsuboi on 22 Jan 2020
Dear Guest, Thank you very much for your stay. We are pleased to be satisfied with the facilities and cleanliness of our hotel, and we are glad that you can spend your time comfortably. Dinner is convenient to come to Niseko by car as you say, because there are few restaurants around our hotel. Thank you for your advice to other customers. We are also looking forward to seeing you in Niseko.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really neat and clean and the staff is very helpful and nice. Really appreciate the free pick up service from northern resort! We also enjoyed the delicious breakfast with mountain view. Overall a very pleasant stay!
Stayed 3 nights in Jan 2020
Response from Ryuichi Tsuboi on 22 Jan 2020
Dear Guest, Thank you very much for your stay. I am really pleased to have had a pleasant stay at our hotel. Thank you very much for the staff praise. Please come to Niseko anytime. We always welcome you.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person welcoming us to Pensione uno made our stay. Made us feel so welcome. Did everything above and beyond expectation. Even gave us free snacks to take on to the mountain. Rooms are clean and has everything you need. Plenty of amenities and the whole place is very new. Wish we had stayed here longer. Will be back again soon!
Stayed 1 night in Jan 2020
Response from Hide on 19 Jan 2020
Hi Math, Thank you very much for your nice comment! We are looking forward to coming back again soon so much!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior of the place is very nice and simple. All necessary amenities are provided with free breakfast as well!
Stayed 1 night in Apr 2019
Response from Ryuichi Tsuboi on 11 May 2019
Dear Guest Thank you very much for coming by long distance driving. We are delighted to see you having fun in Niseko. Please come again anytime. We look forward to seeing you at Niseko. Best regards Ryuichi Tsuboi

8/10 Good

LC, Sydney, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little cozy hotel that is reasonably priced. Staffs were extremely friendly and helpful
Stayed 1 night in Mar 2019
Response from Ryuichi Tsuboi on 4 Apr 2019
Dear LC Thank you very much for your stay with Pensione uno. We are pleased to be satisfied with your stay. Please come back to Niseko for a wonderful experience. We always welcome you. Best regards Ryuichi Tsuboi

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good people, property is basic, super clean no hot tub, small rooms
Stayed 5 nights in Mar 2019
Response from Ryuichi Tsuboi on 23 Mar 2019
Dear Guest Thank you very much for your stay with Pensione Uno. Please visit us again and we are always happy to see you soon. Pensione Uno

10/10 Excellent

Doug, Melbourne, au

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, clean and well designed pension style hotel. Staff always willing to assist and lots of complementary stuff like free breakfast, coffee, drinks and toiletries.
Stayed 4 nights in Feb 2019
Response from Ryuichi Tsuboi on 14 Mar 2019
Dear Doug Thank you very much for relaxing and staying. We are very happy to be satisfied with our hotel's breakfast and drinks service. We are looking forward to seeing you again in Niseko. Best regards Ryuichi Tsuboi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the property is very new. I booked their last western room and was very pleased with the hotel and it’s location.
Stayed 3 nights in Feb 2019
Response from Pensione Uno Customer Representative on 26 Feb 2019
Dear Anonymous Thank you very much for your stay. We are very pleased that you are satisfied with the facilities and rooms of our hotel. We are looking forward to seeing you again in Niseko. Kind regards Ryuichi Tsuboi

8/10 Good

??

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
足音などが響きやすかった
Stayed 2 nights in Dec 2023

10/10 Excellent

Olivier

Stayed 1 night in Nov 2023
Response from Pensione Uno on 6 Nov 2023
Je vous remercie d'etre venus chez Pensione Uno. Je suis tres heureux d'avoir fait votre connaissance ici. Au revoir et a bien tot!

8/10 Good

kenjiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Pensione Uno on 24 Aug 2023
このたびは当施設をご利用いただき大変ありがとうございました。またニセコに来る機会がありましたら、是非ともお立ち寄り頂きますよう、宜しくお願い致します。スタッフ一同、心よりお待ちしております。

10/10 Excellent

ヤスコ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方も親切で、この値段で充分なサービスが提供されていると思います！ 今度は冬にお世話になりたいと思います
Stayed 1 night in Aug 2023
Response from Pensione Uno on 16 Aug 2023
このたびは当施設をご利用いただき大変ありがとうございました。またニセコに来る機会がありましたら、是非ともお立ち寄り頂きますよう、宜しくお願い致します。スタッフ一同、心よりお待ちしております。

6/10 Okay

イクコ

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
全体的には良かったが深夜、戸の開け閉めが気になる。 設備的に入浴が重なるとお湯が全くでないので スタッフが時間など把握してうまく調整してほしい。
Stayed 1 night in Aug 2023
Response from Pensione Uno on 4 Aug 2023
このたびは当施設をご利用いただき大変ありがとうございました。またご指摘いただいた点につきましては、今後の改善事項として取り組んでまいります。今後ともよろしくお願い致します。

10/10 Excellent

pintsun

Stayed 1 night in Jul 2023
Response from Pensione Uno on 14 Jul 2023
We really appreciate your top grade. Thank you so much for coming to stay with us. We are really looking forward to seeing you again here in Niseko. We'll give you a much warmer welcome next time.

8/10 Good

???

Travelled with partner
Liked: Cleanliness, staff & service, amenities
とても綺麗でまたスタッフさんの親切なご説明で快適に過ごせました！ しかし、シャワーの温度だったり水圧が少し気になります💦 トータルしてとても快適でしたのでまた泊まらせていただきます！ ありがとうございます！
Stayed 1 night in May 2023
Response from Pensione Uno on 22 May 2023
このたびは当施設をご利用いただき大変ありがとうございました。またニセコに来る機会がありましたら、お立ち寄り頂ければ幸いです。スタッフ一同、心よりお待ちしております。

8/10 Good

Seiko

Stayed 1 night in May 2023
Response from Pensione Uno on 5 Jul 2023
このたびは当施設をご利用いただき大変ありがとうございました。またニセコに来る機会がありましたら、是非ともお立ち寄り頂きますよう、宜しくお願い致します。スタッフ一同、心よりお待ちしております。

10/10 Excellent

nakajima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外観からはそんなに期待していませんでしたが、中はとても綺麗でラウンジも使いやすく、お部屋も禁煙で新築同様でした。オーナーさんも感じがよくまた利用させて頂きます。大満足でした。
Stayed 1 night in May 2023
Response from Pensione Uno on 5 May 2023
このたびは当施設をご利用いただき大変ありがとうございました。またニセコに来る機会がありましたら、当施設にお立ち寄り頂ければ幸いです。スタッフ一同、心よりお待ちしております。

8/10 Good

???

Travelled with group
Liked: Staff & service
スキー場い近く大変便利でした、これからも利用したいです
Stayed 2 nights in Apr 2023
Response from Pensione Uno on 10 Apr 2023
このたびは当施設をご利用いただき大変ありがとうございました。またニセコに来る機会がありましたら、是非ともお立ち寄り頂きますよう、宜しくお願い致します。スタッフ一同、心よりお待ちしております。

10/10 Excellent

HSIAO-chin

Stayed 1 night in Apr 2023
Response from Pensione Uno on 9 Apr 2023
We really appreciate your top grade. Thank you so much for coming to stay with us. We are really looking forward to seeing you again here in Niseko. We'll give you a far warmer welcome next time.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

ミルキー, 千葉

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
交通は不便ですが、のんびりと過ごすには最高です。
Stayed 1 night in Aug 2020
Response from Ryuichi Tsuboi on 10 Aug 2020
ミルキーさま ご宿泊頂き、ありがとうございました。 当宿にてのんびりとお過ごし頂けたとの事、 大変嬉しく思います。 またニセコにお越しになられた際は、 当宿にてごゆっくりとお過ごし頂ければと思います。 ニセコにて、皆さまのお越しをいつでもお待ちしております。 ペンシオーネウーノ お客様担当：坪井(ツボイ)

8/10 Good

CHAN HOU

Stayed 2 nights in Mar 2020

10/10 Excellent

Gerio, 札幌

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
去年できたのは、知ってて、初めて泊まりました。こじんまりしてて部屋や設備もきれいでよかったです。フリードリンクなのもおすすめです。
Stayed 1 night in Feb 2020
Response from Ryuichi Tsuboi on 20 Feb 2020
Gerioさま ご宿泊頂き、ありがとうございました。 昨年のオープンよりご存知頂いていたとの事、大変嬉しく思います。 実際にご宿泊頂き、当宿のサービスにて快適にお過ごし頂けたのなら、嬉しく思います。 ニセコへお越しの際はいつでもお立ち寄りくださいませ。 またのお越しをスタッフ一同、お待ちしております。 ペンシオーネウーノ 坪井(ツボイ)

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しいという事もあり、かなり快適でした。 スタッフがとにかくフレンドリーで、本当にくつろげました。 天候が悪かった為、羊蹄の絶景を楽しむ事は出来ませんでしたが、 想像は充分つきましたので、またいずれ機会があれば、天気が良い時に是非お邪魔したいですね。
Stayed 1 night in Aug 2019
Response from 坪井(ツボイ) on 13 Sept 2019
Yukiko様 ご宿泊頂き、ありがとうございます。 快適にお過ごし頂けたとの事、大変嬉しく思います。 天候が悪く、羊蹄山をお見せできなかったのは本当に残念です。 また是非、景色を楽しみにニセコへお越しくださいませ。 いつでもお待ちしております。

8/10 Good

Tsuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
だいたいホテルにある、洗濯物などを入れる袋があるといいです！
Stayed 1 night in May 2019
Response from 坪井 on 11 May 2019
お客さま ご宿泊ありがとうございました。 サービスについて具体的なご提案を頂き、ありがとうございます。 当宿ではクリーニングサービスを行っていない為、洗濯物を入れる袋はご用意しておりませんでした。 今後のサービスの改善に検討させて頂きます。 またニセコへお越しの際は、お立ち寄りくださいませ。 ご宿泊お待ちしております。 ペンシオーネウーノ お客様担当：坪井(ツボイ)