Nigg Holidays from £419

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

The staff were exceptionally nice. The room was clean. Plenty 9f parking. Breakfast was good. But the evening meals were expensive and not as good as I would expect given how much they cost. We had our last meal there and as I'm a vegetarian, I'm limited anyway. They could not adjust I was told as the meals came ready made - so microwave food for £15 to £20. I ended up getting soup.

The Ambassador Hotel is beautiful and the staff was extremely friendly and professional! The hotel is in a lovely locations, the rooms are all unique and have lovely views, comfortable beds, and luxury bedding. The restaurant is top notch!!!

Staff was great. Had some issues at check in but all were resolved immediately.

The apartment was very nice, clean, roomy and in a great location. The only staff we ever saw was a sweet housekeeper who stopped by on the first morning we were there. She asked if we needed anything and the only ? I had was about the lack of any hot water at all in the full bath. She offered to let management know and that night, whether by something they did or because we happened to find the right switch to push, the shower was great! The following night, after a 12 hour excursion, we returned to the apartment cold and tired with thoughts of another hot shower only to again have only frigid water. Brrrr! Other than 2 nights of freezing showers and a lot of guessing on which switches operate which lights and outlets, the apartment was great! We would def stay here again if the water problem was addressed.