Nicte-Ha Holidays from £936

Great room, amazing location, clean and well maintained outdoors, friendly staff. We'll come back!

On our first day we had some issues with our room (clogged toiled, bad smell) and they were very accomodating and moved us immediately, the man we spoke to was empathetic and happy to help. The second room we had was perfect, cannot recommend the balcony/ocean view enough. I definitely feel like it would have been a very different experience if we had been stuck in the first room, so very grateful for the move. Water pressure/heat was awesome. Our cleaning lady was amazing, she definitely went the extra mile (cute toilet paper designs, pompoms on the bed) every time she cleaned our room. The staff were all very personable and charismatic. Even those who didn't speak english were happy and polite. Those that did were easy to talk to and helped us any time we needed it. The servers helped recommend drinks and food, all of the shows were fun to watch. We went to all the food demonstrations and the DJ (Rodrigo) would make them extra fun and entertaining. There was another worker (Francesco) who would come play games and talk with everyone, my whole family loved him. But one of the staff members (Stephanie) definitely stood out, she made the trip for all of us, I can't say enough good things about her. She had my whole family up and involved in events (water volleyball, bracelets, aquasize), helped us pick out excursions, and giving us restaurant and snack recommendations. She was always around socializing and making our stay extra special. Overall a very memorable experience!

Employees were very nice and professional. We definitely enjoyed Alberto

Clean room, courteous staff, decent food, restaurants and entertainment inside. Poolside food and entertainment not great and pool is not heated so was cold. Also hard for older folks to get in and out of pool, needs some grab bars. Overall we liked the resort and would go back, but some minor improvements could be made.

Wonderful people. The staff was patient with me learning Spanish