Outdoor pool, pool umbrellas, pool loungers
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Reviews of Apus Hotel

4 out of 5
Apus Hotel
1H Quan Tran St., Loc Tho Ward, Nha Trang, Khanh Hoa

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 2 nights in Apr 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 22 nights in Jan 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel five mins from beach
Clean, comfortable and modern hotel close to the beach and in the tourist area. Great rooftop pool and large breakfast menu
Stayed 3 nights in Jun 2019
Response from Sales Executive on 24 Jun 2019
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

6/10 Okay

Yeung

Disliked: Property conditions & facilities
Will not stay in this Hotel again
Very bad service, staff not too friendly
Stayed 1 night in Jul 2018
Response from Sales Executive on 25 Sept 2018
Dear valued guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

4/10 Poor

Rudy, Indonesia

Disliked: Property conditions & facilities, room comfort
Noisy. Should be temporary closed!
this hotel should be good. last February I came to this hotel and loved it. now, I came back to this hotel for short stay and found (almost) everything has changed drastically. the room for the same type we paid was much smaller. the amenities were so minimal and basic. the breakfast was (sorry to say) bad. the taste was not good anymore. and... MOST OF ALL, there is ongoing construction in this hotel. so, you will hear noisy construction activities and drilling all the time from morning to afternoon. No point to choose this hotel, at least for this moment until the construction finished.
Response from General Manager on 29 Oct 2016
Dear Guest, Thank you for your choosing Apus Hotel***. We are very happy to receive your comment. We are sorry to have inconvenienced you on your visit to Apus. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation. About the building near us, it was difficult to decrease noise and affect to guests. So we tried to arrange the room far building and free tea, fruits and cakes on swimming pool. Hope the kindly from the guest. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Be aware that this hotel is currently extending so buliding construction occurs from 7am most days, there is also a lot of building going on around this hotel but it's happening a lot throughout Nha Trang, so it may be difficult to avoid.
Response from General Manager on 10 Oct 2016
Dear Guest, Thank you for your choosing Apus. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Best regards.

8/10 Good

Calvyn, Morisset NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
Very good but unable to get any English international news.
Response from General Manager on 10 Oct 2016
Dear Guest, Thank you for your choosing Apus. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Best regards.

8/10 Good

EmilyB , B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to chill out
Only downfall was the staff spoke and understood very limited English- which at times made things hard. Overall though beautiful hotel. Lovely pool.
Response from Apus Hotel*** on 10 Oct 2016
Dear Guests, We are sorry to have inconvenienced you on your visit to Apus. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation. Best regards.

6/10 Okay

Verified traveller

Just ok...
There was construction work going on and woke us very early in the morning. We should have been given a room away from construction. Staff at the reception were a little rude on arrival. Breakfast was good as was location. Overall ok stay.
Response from General Manager on 10 Oct 2016
Dear Guest, We are so sorry about inconvenience. About the building near us, it was difficult to decrease noise and affect to guests. So we tried to arrange the room far building and free tea, fruits and cakes on swimming pool. Hope the kindly from the guest. Best regards.

10/10 Excellent

kim, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location Great value
Overall was great!!!
Response from General Manager on 10 Oct 2016
Dear Guest, We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Best regards.

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2021

8/10 Good

ståle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotell!
Oppholdet var OK , Baren og bassengområdet på toppen var litt pjusk! Særlig alkoholtilbudet uten om øl. Fruen fikk drink uten alkohol, klaget og fikk glass med ren Baccardi, dette innehold bare vann! Hele flaska i baren inneholdt vann! :-P
Stayed 5 nights in Jan 2020
Response from APUS HOTEL on 29 Jan 2020
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

10/10 Excellent

Seung Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았어요.
깨끗하며 청결한편입니다. 변기 물내림이 안되었는데 즉각 설비기술자가 고쳐주셨습니다. 단,대변 물쌀이 약해 두번눌러 주거나 중간에 한번 눌러주는번거로움이... 다른 샤워등 더운물 잘나오고요... 친절한 직원들과 서툰 영어도 잘알아듣는 직원덕분에 언어 소통에 어려움이 없었습니다. 조식 부페두 먹을만 했구요.. 해변과가까워 바다뷰가 끝내줬죠.
Stayed 2 nights in Dec 2019
Response from APUS HOTEL on 29 Jan 2020
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

8/10 Good

ståle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from APUS HOTEL on 29 Jan 2020
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personalen var otroligt vänliga och hjälpsamma, och hotellet ligger väldigt centralt, nära till det mesta.
Stayed 8 nights in Feb 2019
Response from Sales Executive on 28 Feb 2019
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

10/10 Excellent

Hanne Vagn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt beliggende m roof-top pool/bar.
Meget service-minded og hjælpsomt personale, meget central beliggenhed for strand og shopping/restauranter/barer, hav-udsigt, rimelig morgenmads-buffet, kedelig restaurant, dejlige værelser, skøn roof-top pool/bar, men alt for mange støjende, uhøflige kinesere. Personalet forsøgte dog at kompensere for kineserne med udsøgt service for os!
Stayed 3 nights in Sep 2018
Response from Sales Executive on 5 Oct 2018
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. We hope that your next stay with us will better meet our standard of excellence. Have a nice day!

10/10 Excellent

YONGGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sales Executive on 5 Sept 2018
Dear Valued Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치는 좋으나 조식이 별로임 방은 깨끗한 편이었고 수영장 뷰가 좋음 그러나 중국인이 심각하게 많아서 정말정말 시끄러움
Stayed 2 nights in Jun 2017
Dear Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Have a nice day. Best regards!

4/10 Poor

Minna, Espoo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emme suosittelisi!
Huoneet hirveän hajuiset! Ensimmäisessä huoneessa, joka saatiin, oli seinät näkyvästi homeessa. Valituksen jälkeen saatiin uusi huone, jossa oli selvästi juuri remontoitu/maalattu. Haju oli edelleen kamala, mutta hometta ei näkynyt (epäilimme, että home maalattu piiloon). Oli pakko ostaa ilmanraikastin, että huoneessa pystyi olemaan. Muutaman vuorokauden jälkeen hajuun tottui, tai se oli hälvennyt. Hotellia ei ole äänieristetty mitenkään, kamala mekkala kuuluu sekä kadulta (17. kerrokseen asti baareista tms.) sekä hotellin käytäviltä. Henkilökuntaa juoksenteli lähes joka yö käytävillä huudellen radiopuhelimiinsa. Yhtenä yönä tuli niin paljon vettä, että ikkuna vuosi ja huoneemme lattialle ilmestyi iso lammikko. Aamupalalla melkein kaikki ruoka/mehut oli koko ajan lopussa, ja sen tarjoilu loppui muutenkin mielestämme turhan aikaisin (9:30). Hotellissa tehtiin koko oleskelumme ajan remonttia, ja esimerkiksi uima-altaasta nauttiminen jäi todella vähäiseksi, koska siinä oli todella kova meteli ja remonttimiehet ravasivat siitä koko ajan. Ainoa positiivinen asia, mitä hotellista voimme sanoa, on sen sijainti. Lähellä ranta ja paljon ravintoloita.
Response from Apus Hotel on 15 Jan 2017
Dear Minna, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. Please accept our most sincere apologies. Given the unfortunate experience you had here at the Apus Hotel. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation. We are so sorry about inconvenience. About the building near us, it was difficult to decrease noise and affect to guests. So we tried to arrange the room far building and free tea, fruits and cakes on swimming pool. Hope the kindly from the guest. Have a nice day! Best regards!

2/10 Terrible

HYUNJUNG, 한국

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
절대절대비추
저는거기서이틀지냈는데요.들어서면서부터기분이별로좋지않았어요.벨보이는티비나보고있고프론트에계신분들은무표정하시고그래도방에들어가비치가정면으로보이는큰창문이있어맘을좀풀었는데...아직여기저기호텔내공사에수영장은좁고춥고썬베드는너무더럽고창문에서바로내려다보이는곳에공사중이라밤늦게까지드릴소리망치소리정말...이럴수있나싶었는데...체크아웃할때수건이없어졌다며큰타월가격을우리나라돈으로만칠천오백원이나달라는...청소한다고들어와서...저희외출한다고하시라맡겨놓고맘편히외출후들어가니수건은바꿔놓지도않고큰타월이하나밖에없길래달라고하려다그냥있는것만쓰자...내일가는데모..이런맘이였는데이런그지같은일이있네요.오성급은모르겠지만여기선삼성급이든사성급이든수건은꼭체크하시고없음바로바로애기하셔야해요.안그럼거지같은기분으로하루를보내야해요.이거쓰면서도울컥하네요ㅜㅜ
Response from General Manager on 2 Dec 2016
Dear Guest, Thank you for your choosing Apus Hotel. We are very happy to receive your comment. We are sorry to have inconvenienced you on your visit to Apus. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation. About the building near us, it was difficult to decrease noise and affect to guests. So we tried to arrange the room far building and free tea, fruits and cakes on swimming pool. Hope the kindly from the guest. Best regards.

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Неплохой городской отель
Хороший отель, но завтрак скудный
Response from General Manager on 23 Nov 2016
Dear Sir/Madam, Thank you for your choosing Apus Hotel***. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Best regards.

10/10 Excellent

sim chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒服，超值
Response from General Manager on 29 Oct 2016
Dear Guest, Thank you for your choosing Apus Hotel***. We are very happy to receive your comment. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Best reagards.

10/10 Excellent

DONGMYON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치와 친절함, 훌륭한 객실 상태를 모두 갖춘 호텔!
직원들이 굉장히 친절하고 세심하게 신경써주시는 것 같아 좋았습니다. 위치도 너무 좋았고 전체적으로 가성비 좋은 호텔이라고 생각합니다.
Response from General Manager on 10 Oct 2016
Dear Guest, Thank you for your choosing Apus. We sincerely value the opinion of our customers, and we would love to hear your opinion on how we can improve. Thank you for giving us the opportunity to continue to serve you. Best regards.

8/10 Good

Thi Ngoc Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khách sạn tiện nghi,vị trí gần bãi biển,thuận tiện đi lại, phòng thoáng mát,thoải mái
Response from General Manager on 10 Oct 2016
Chào anh chị, Chúng tôi xin gửi lời cảm ơn chân thành và sâu sắc nhất đến quý khách hàng và gia đình. Quý khách đã cùng chúng tôi trải qua khoản thời gian vui vẻ và tận hưởng kỳ nghỉ một cách tốt đẹp, mọi ý kiến của quý khách sẽ là động lực để chúng tôi phát triển hơn. Hy vọng rằng kỳ nghỉ tiếp theo của quý khách sẽ dừng chân tại Apus và quý khách sẽ cảm nhận được dịch vụ tốt hơn so với ban đầu. Thân ái!