Ratings based on 9,780 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Nice hotel close to Grand Central Station.

Posted 23-Feb-2017
Pros: Location.
Cons: The rooms are in need of upgrading. The beds are not too comfortable.
Location: Great location. Very close to Grand Central Station which makes it very convenient to hop on a train to anywhere in the city. Close to Fifth Avenue.
We stayed in the city for the weekend. This hotel was centrally located and within walking distance from Grand Central terminal. There is a Metro Station next to the hotel also very convenient to move around the city. Close to shopping on Fifth Avenue, Rockefeller Center, St. Patrick's Cathedral and great dining. Hilton Honors member with perks like free wi-fi and late check out. We would definitely stay again in the future.
5out of 5
Recommended
for Couples
by A verified traveller from Guildford surrey

Lovely hotel close to amenities

Posted 23-Feb-2017
Pros: Every thing
Cons: Bigger bar area
Location: Lovely cafes shops and restaurants
The staff are very helpful. The food is really good. Really easy to get cabs.
4out of 5
Recommended
for Everyone
by A verified traveller

Great historic hotel

Posted 22-Feb-2017
Pros: History
Cons: WiFi
Location: Great central location!
The Waldorf Astoria New York is an amazing historical hotel. The facilities are old, but very nice. The biggest issue we had was the WiFi. The WiFi signal in the room was nearly zero. Several nights I had to go sit in the lobby to get a WiFi signal so I could get some work done.
5out of 5
Recommended
for Everyone
by A verified traveller from La Salle, Manitoba, Canada

Beautiful Historical Hotel in Prime NYC

Posted 22-Feb-2017
Pros: EVERYTHING! It was like going back in time - the grand entrance, the clock chiming in the lobby, the hustle and bustle of the staff and visitors.
Location: It is a great location for walking - close to Grand Central Station, Central Park, deli's, restaurants, shopping, museums.
I loved everything about this hotel... especially the staff, the history, the location in NYC, the decor, the lay out, the conveniences and the cleanliness. I was very sad to learn it is closing it's doors at the end of February due to change in ownership and construction. The staff were exceptional! Professional, welcoming, helpful, efficient and hardworking while faced with the challenge of changing jobs in a few weeks. Many of the people we spoke with had worked for 15-30 years for Waldorf Astoria. I hope there is a silver lining for the people affected by something beyond their control. We stayed on the eleventh floor in a quiet, comfortable, well equipped room. The beds/pillows/linens were very luxurious. Bathroom was well stocked. The decor although worn was immaculate and added to the character. Enjoyed breakfast at the restaurant with the piano bar. Delicious food and outstanding service from Patrick. Staying at the Waldorf Astoria enhanced my visit to NYC! I am grateful for the memorable experience.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2017
Happy to have stayed in such a storied hotel. Great location.
Comment from Hotel Management
22-Feb-2017 by Abir T, Hotel Management
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City and I sincerely hope that we will have the opportunity of welcoming you back in the near future. Yours in service, Abir Tebbo Executive Director of Rooms
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2017
Pros: Loved the character/beauty of the hotel
Location: Hotel was walking distance from all the hot spots and close to train stations.
Enjoyed our stay here. The hotel was very clean and the staff very friendly. Would definitely stay again.
Comment from Hotel Management
22-Feb-2017 by Abir T, Hotel Management
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It was great to learn that you enjoyed all aspects of your stay with us. I sincerely hope that we will have the opportunity of welcoming you back in the near future. Yours in service, Abir Tebbo Executive Director of Rooms
4out of 5
by A verified traveller

Posted 22-Feb-2017
The Waldorf is a wonderful hotel. It's a shame that it is closing. It is truly the end of an era.
Comment from Hotel Management
22-Feb-2017 by Abir T, Hotel Management
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City and I sincerely hope that we will have the opportunity of welcoming you back in the near future. Yours in service, Abir Tebbo Executive Director of Rooms
4out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Old but still a great hotel.

Posted 22-Feb-2017
Pros: The historic lobby and architecture, service and size of rooms.
Cons: Needs updating.
Location: Is central and close to shopping and theatre district, MOMA and Rochefeller Center.
I had read reviews that some rooms were in need of updating (which was evident) but I think it's closing soon for renovations or something. But apart from that the rooms are spacious and comfortable and the service was excellent. Really enjoyed staying at this NY landmark.
Comment from Hotel Management
22-Feb-2017 by Abir T, Hotel Management
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It was great to learn that you enjoyed all aspects of your stay with us. I sincerely hope that we will have the opportunity of welcoming you back in the near future. Yours in service, Abir Tebbo Executive Director of Rooms
5out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Fantastic stay

Posted 22-Feb-2017
Pros: Lobby and atmosphere. Sir Harry's bar was cozy and fun for a drink. Piano music in Peacock Alley excellent.
Cons: I love it as is but they feel renovation necessary.
Location: Bergdof Goodman, Rockefeller Center, Tiffany's and Ess a Bagel all nearby. Walking distance to theaters.
Stayed for 3 nights and from check in to check out was delightful. Staff was friendly, helpful and professional. Room was beautiful. Would strongly recommend a visit if possible before it closes next Tuesday.
Comment from Hotel Management
22-Feb-2017 by Abir T, Hotel Management
Dear Susan, I am so happy that we managed to contribute to a memorable experience in New York City and that you enjoyed all aspects of your stay with us. I sincerely hope that we will have the opportunity of welcoming you back in the near future. Yours in service, Abir Tebbo Executive Director of Rooms
3out of 5
Recommended
for Everyone
by A verified traveller from Alaska

Classic

Posted 22-Feb-2017
Nice room, clean facility, nice hosts, the restaurant in the hotel is outrageously priced for a buffet, the flag on the pole outside the window was a little noisy due to the metal rod used to hold the flag straight. The room above was noisy one night, the bed squeak could be heard.
Comment from Hotel Management
22-Feb-2017 by Abir T, Hotel Management
Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It was great to learn that you enjoyed all aspects of your stay with us. I sincerely hope that we will have the opportunity of welcoming you back in the near future. Yours in service, Abir Tebbo Executive Director of Rooms