Ratings based on 8,792 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2016
It was good. We enjoyed our stay.>>>>>>>>>>>>>>>>>>>>
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location in the city

Posted 04-Feb-2016
Pros: History and charm
Cons: More staff at registration
Location: Heart of NYC ! Walkable location
Great staff! Could use more staff at registration!
Comment from Hotel Management
04-Feb-2016 by Abir, Hotel Management
Thank you for your exceptional feedback. It was a great pleasure to see that our staff and historic charm contributed to a memorable stay for you, and we hope you will return to the Waldorf Astoria again in the future. Yours in service, Abir Tebbo Executive Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveller from Charleston, SC

Beautiful hotel. Warm and elegant.

Posted 03-Feb-2016
Pros: I love the decor and the service.
Cons: The hotel should add a small coffee stand in the lobby for regular coffee and tea. Such a nice hotel should provide a regular coffee service.
Location: Location is perfect. It is close to great shopping, Rockefeller Center and Grand Central Station. The area is lighted and safe.
We stay at the Waldorf whenever we are in New York. We love its decor and history. We love its warm formality, from the uniformed Doormen, Bellmen, gracious front desk staff to the refined housekeeping staff. Even though it is a large and busy hotel, the guest is never made to feel invisible. It is refreshing for a hotel to continue to maintain formal and elegant customer service standards. The hotel is close to the nice shopping districts and Grand Central Station. Perfect hotel in a perfect location.
Comment from Hotel Management
03-Feb-2016 by Abir, Hotel Management
Dear Madge, Thank you for your kind comments and 5-star rating of our property. We were delighted to see that you enjoyed the hospitality standard at the Waldorf, as well as our convenient location and iconic decor. I hope we have the opportunity to welcome you back in the near future. Thank you, Abir Tebbo Executive Director of Rooms
3 out of 5
Recommended
for Everyone
by A verified traveller from ar

Hotel situado muy bie

Posted 02-Feb-2016
El hotel es muy bonito en las partes comunes pero la habitación que nos toco era muy chica y sobre todo bastante vieja. Le falta mucho mantenimiento ( silla con tela descocada, puerta de el baño muy vieja, aspirador de el baño roto). La posición de el hotel es increíble pero el servicio no tanto. Hasta el personal de convierge no era muy gentil al igual que el de recepción. Espero que piensen en restaurarlo un poco porque es un hotel histórico de Nueva York y valdría mucho la pena regresar y encontrar los cuartos en buen estado!
4 out of 5
Recommended
for Everyone
by A verified traveller

Buen Hotel, excelente ubicación, muy buen servicio

Posted 02-Feb-2016
Pros: Ubicacion, instalaciones, restaurante, servicio.
Cons: Tuve la impresión que la habitación se puede mejorar en presentación.
Buena experiencia en general, solo tuvimos un inconveniente con el desayuno que tenia contratado y el hotel no lo tenia registrado. De todos modos, cuando reclame nos solucionaron el tema con mucha gentileza.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Beautiful hotel full of old fashioned elegance

Posted 02-Feb-2016
The world famous Waldorf Astoria oozes charm and elegance of a bygone era. Full of grandeur and history, this splendid Park Avenue hotel is conveniently located for attractions and Subway connections. Our room was beautiful and had a great view of the snowy streets below. Staff seemed only too happy to help with queries and requests although the January 2016 blizzard certainly put a strain on resources - particularly room service and in the Bull and Bear bar and restaurant where cocktails were slammed on the counter instead of served with a smile! They were, however, awesome cocktails - and this minor haughtiness did little to detract from what was pretty much a perfect stay.
Comment from Hotel Management
04-Feb-2016 by Abir, Hotel Management
Dear Beverly, Thank you for your lovely 5-star review regarding your recent visit to the Waldorf Astoria. In this environment it is incumbent we hit every time; review sites alert us when we do not. It is great to be able to sandwich my team with feedback so that they DO know when we are hitting the mark. We hope you will return to our iconic property in the future. Thank you, Abir Tebbo Executive Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveller from Hilton Head SC

Excellent location

Posted 01-Feb-2016
Pros: Location and Service and quality or the Room
Cons: Excellent stay
Location: Close to restaurants and transportation. You can walk to so many places fron the hotel
Close to the Theater District, Times Square, Grand Central Station and the NYC subway as well as Central Park and shopping. Excellent room and staff.
Comment from Hotel Management
02-Feb-2016 by Abir, Hotel Management
Dear Peter, Thank you for your exceptional 5-star review. We truly appreciate your business and you taking the time to express your satisfaction. Should your travels bring you back to our beautiful area in the future, we hope you will consider the Waldorf Astoria as your go-to hotel choice. Yours in service, Abir Tebbo Executive Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Old hotel but beautiful, impeccable service!

Posted 01-Feb-2016
Rooms were a little old and need of some repairs but the bed was great. Main areas we lovely. Staff was excellent and the Brunch, to die for!
Comment from Hotel Management
02-Feb-2016 by Abir, Hotel Management
Dear Naomie, Thank you for taking the time to submit your feedback regarding your recent stay at our historic property. We appreciate you highlighting our True Waldorf Service standard, comfortable beds, and Sunday Brunch offering as positive elements. We are so proud of our inspirational spaces; we continue to receive tremendous feedback. Yet the guest room product, albeit it comprised of rooms with new large flat screen televisions, 9" mattresses, outstanding bedding, and newish carpet, can reflect its heritage. We will use your comments on amenities and offerings as we continue to evolve our guests' experience moving forward. Yours in service, Abir Tebbo Executive Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Feb-2016
Clean room. Historic hotel. Best brunch ever. Friendly staff.
Comment from Hotel Management
02-Feb-2016 by Abir, Hotel Management
Thank you for your kind comments regarding our historic hotel, True Waldorf Service standard, and Sunday Brunch offering. I was thrilled to see that you enjoyed your stay with us, and I hope we have the chance to host you again in the future. Yours in service, Abir Tebbo Executive Director of Rooms
4 out of 5
Recommended
for Everyone
by A verified traveller from M

So courteous

Posted 31-Jan-2016
They were all very professional and inviting. Can't wait to go back.
Comment from Hotel Management
04-Feb-2016 by Abir, Hotel Management
Dear local nyer, Thank you for coming to experience a stay at the Waldorf Astoria. Our commitment is to provide a very high level of service and I am obviously pleased to learn that this was your experience. We look forward to welcoming you back in the future, and please do not hesitate to reach out if you have any special requests we can accommodate. Thank you, Abir Tebbo Executive Director of Rooms