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Rating 10 - Excellent. 1544 out of 2395 reviews" "
Zhiyong, thank you for choosing The Westin New York Grand Central. We're thrilled to hear that you had a great experience! We can't wait to welcome you back on your next visit to the city.
Perfect central location to all that NYC has to offer.
Kristen
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Kristen, it's uplifting to hear that you valued the optimal location of The Westin New York Grand Central for exploring the diverse attractions New York City provides. We eagerly anticipate your next visit.
This was a very nice hotel and property. I would stay again!
Lisa
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Lisa, it's wonderful to hear you found The Westin New York Grand Central to be a delightful place to stay. We're truly pleased that you'd consider joining us again in the future. Your positive feedback is greatly appreciated by our team. Thank you for taking the time to share your thoughts.
Daniel, we're thrilled to hear of your enjoyable experience at The Westin New York Grand Central. It's wonderful that our cleanliness standards, amicable team members, and delightful breakfast buffet met your expectations. We sincerely look forward to hosting you again.
Mevlida, it's delightful to hear you found everything to be excellent at The Westin New York Grand Central. We strive to offer a memorable experience for our guests and it's great to hear that we achieved this during your stay. We look forward to welcoming you back on your next visit to New York City.
Thank you for taking the time to leave this wonderful rating, Tracy! We hope to see you again soon at The Westin New York Grand Central so we can share yet another amazing experience!
Will stay again, easy access to grand central station and other mid town sites.
rochelle
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Rochelle, it's great to know that your stay at The Westin New York Grand Central was convenient for your needs. Our location truly offers easy connections to many of the city's attractions. We're thrilled to hear that you're planning to stay with us again. We look forward to your next visit.
Christof, it's wonderful to hear that you enjoyed your time at The Westin New York Grand Central. We appreciate your positive feedback about our excellent service. We're excited to have the opportunity of welcoming you back in the future.
Bruce, it's wonderful to hear that you had such a positive experience at The Westin New York Grand Central. Our team members strive to provide friendliness and assistance to our guests. We look forward to your next visit.
Really enjoyed our stay here, will definitely return in the future
Justin Chance
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Justin, thank you for your positive feedback. It's fantastic to know that you really enjoyed your stay at The Westin New York Grand Central. We eagerly await your future visits so we can continue to provide the stellar service you've come to expect.
Comfortable room;easy access to taxis. Helpful staff
DARLENE
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Darlene, it's fantastic to read your kind words about The Westin New York Grand Central. We're thrilled you enjoyed our convenient location and the assistance provided by our team members. We appreciate your feedback and look forward to your next comfortable stay.
Steven, thank you for sharing your experience at The Westin New York Grand Central. It's wonderful to hear that the colleague at check-in made such a great impression on you. We're proud of our team member's genuine dedication to providing excellent service. Come visit us again soon!
4/10 Poor
Alcides
2 May 2024
Alcides
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 May 2024
We appreciate you sharing your concerns with us, Alcides.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
Umberto, it's wonderful to hear you consistently enjoy your visits to The Westin New York Grand Central. We truly appreciate your loyalty and always look forward to your return. Until next time!
I’ve stayed at other Westin hotels, so. I already know I like them. However this time, I was not pleased to find out there is no bottle water in the room.
Coffe maker was not the easiest to operate.
I don’t drink tap water so I was not happy about that.
Martha
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Martha, thank you for sharing your experience with us. It's disappointing to hear that an absence of bottled water and the operation of the coffee maker offered challenges during your stay. Moving forward, our team members will work to ensure that all amenities meet our guests' standards. Your constructive feedback is much appreciated.
Lawrence, it's heartening to read that your stay at The Westin New York Grand Central met your expectations. Our team members strive to provide our guests with top-tier comfort and service, and feedback like yours encourages us to strive even further. We eagerly anticipate your next visit, and thank you once again for your review on Expedia.
Stephanie, thank you for taking the time to leave a review. We're pleased to see that you had a satisfying stay at The Westin New York Grand Central and we look forward to welcoming you back on your next visit.
10/10 Excellent
YOJAIMY
29 Apr 2024
Liked: Property conditions & facilities
Excellent!
YOJAIMY
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
YOJAIMY, we're thrilled that you had an excellent experience at The Westin New York Grand Central! Your kind words are greatly appreciated and we can't wait to welcome you back in the future.
Really clean and well staffed hotel in the heart of Midtown! We loved it!! Convenient to some of the best sites in NYC!
Alan Earl
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Alan, it's wonderful to hear that you enjoyed your stay at The Westin New York Grand Central! We're thrilled our prime location in Midtown served you well and that you appreciated our clean environment and dedicated team members. We hope you managed to explore all the wonderful sites nearby. Thank you for your kind feedback and we look forward to welcoming you back in the future!
Service was especially strong. Very convenient location and super clean!
Aideen
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Aideen, thank you for sharing your experience. It's wonderful to hear you found The Westin New York Grand Central's location to be extra convenient and appreciated our immaculate environment. We're delighted our team members' excellent service stood out to you during your stay. We eagerly look forward to having you back.
Theodore, it's a pleasure to see your high rating of The Westin New York Grand Central. Our team strives for excellence in serving every guest. We hope to welcome you back on your next visit to New York.
Melissa, thank you for such a glowing review of The Westin New York Grand Central. It's wonderful to hear that you found our location convenient, and our team members friendly. We're also pleased to know you felt safe and appreciated the cleanliness of our hotel. Looking forward to welcoming you back on your next visit.
Jose, it's delightful to hear that your stay at The Westin New York Grand Central was enjoyable! We're extremely proud of our team members who made your experience memorable. We appreciate your kind sentiments and look forward to welcoming you back soon.
We really liked the location, friendliness of staff and cleanliness of the rooms. I would come back again!
Sharon
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Sharon, we're thrilled you enjoyed your stay at The Westin New York Grand Central. It's wonderful to hear that our prime location, amiable team members, and the cleanliness of our rooms added value to your experience. We eagerly anticipate your next visit!
Robindranath, we appreciate your positive feedback about The Westin New York Grand Central. It's delightful to know our prime location near transportation hubs added to the convenience of your stay. We look forward to welcoming you back in the near future.
Thanks for the perfect rating, Fatim! We can't wait to see you again soon for another amazing experience at The Westin New York Grand Central. Have a great day!
Benjamin, it's wonderful to hear that you had an excellent experience at The Westin New York Grand Central. Our team members continually strive to provide top-notch service and it's rewarding to see their hard work reflected in your rating. We look forward to welcoming you back on your next visit to New York!
Oliver, it's great to hear that The Westin New York Grand Central aligned well with your needs. We strive to cater to the requirements of our guests and create a memorable experience. Thank you for sharing your remarks. We look forward to hosting you again very soon!
Craig, your feedback is appreciated! We're delighted The Westin New York Grand Central provided a clean and secure experience that added value to your stay. We can't wait to welcome you back for another exceptional visit.
Oscar, it's delightful to hear that you enjoyed your stay at at The Westin New York Grand Central. We are thrilled that you found the ambiance exceptional. Your feedback is valued, and we're inviting you to visit again soon.
I felt really safe at this property and room service was a 10/10.
Blanca
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Blanca, it's fantastic to know you felt secure and enjoyed the quality room service at The Westin New York Grand Central. We look forward to ensuring your future visits are just as enjoyable.
I like cuz it's close to almost all in the city ❤️
Renzo
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Renzo, it's wonderful to hear that you appreciated The Westin New York Grand Central's prime location in the heart of the city. We're delighted that our location enhanced your stay and we hope to welcome you back on your future trips.
10/10 Excellent
Nannette, Hollywood
21 Apr 2024
Nannette
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Thanks for sharing this perfect rating, Nannette!We're thrilled to hear you enjoyed your stay at The Westin New York Grand Central! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
10/10 Excellent
Daniel
Travelled with family
21 Apr 2024
Liked: Cleanliness, amenities
Very clean and friendly
Daniel
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Daniel, it's wonderful to hear you appreciated the cleanliness and welcoming environment at The Westin New York Grand Central. We're thrilled you enjoyed your stay and look forward to your return. Thank you for leaving us this review on Expedia.
Vinit, it's fantastic to hear how much you enjoyed your stay at The Westin New York Grand Central. Your enthusiasm is contagious and we're thrilled you're planning to visit us again. Until then, safe travels.
Hayden, thank you for your positive feedback on Expedia about your stay at The Westin New York Grand Central. We are pleased to know you had a satisfying experience. We look forward to welcoming you back on your next visit to the city.
Thank you for the great rating, Mark!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Westin New York Grand Central! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Robin, it's terrific to hear that you found our team members at The Westin New York Grand Central both personable and proficient. Your feedback is greatly appreciated and we eagerly anticipate welcoming you back in the future.
Amazing views of the Empire State Building from my room, it really made trip. Very walkable location, only a few mins from Grand Central Station. Staff was very nice.
Kamila
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Kamila, thank you for sharing your wonderful experience at The Westin New York Grand Central. We're thrilled that the breathtaking cityscape elevated your trip and that you found our location to be very convenient. It's equally delightful to know that our team members were able to add a touch of friendliness to your stay. We can't wait to warmly welcome you back in the near future.
10/10 Excellent
Daliah
17 Apr 2024
Daliah
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 May 2024
Daliah, thank you for choosing The Westin New York Grand Central for your stay. The team appreciates your high rating, and we're all delighted to know you had an excellent experience. We look forward to welcoming you back soon.
Hana, thank you for taking the time to rate The Westin New York Grand Central. We're thrilled to see your full rating mark, indicating your complete satisfaction. We greatly value your recommendation and look forward to welcoming you back in the future!
Good staff. Very clean property. Good amenities. Comfortable bed. Clean rooms.
Donna
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Donna, it is delightful to hear that you appreciated your stay at The Westin New York Grand Central. We're glad our splendid team members, pristine accommodations, and your room's comfort added to your positive experience. We love exceeding our guest's expectations. We sincerely hope to welcome you back soon for another enjoyable stay.
6/10 Okay
MD Nazmuzzaman
Travelled with family, Travelled with partner
14 Apr 2024
Liked: Cleanliness, staff & service
Its a good place close to evrything.
MD Nazmuzzaman
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
MD Nazmuzzaman, it's appreciated that you recognized the strategic location of our hotel, The Westin New York Grand Central, for being so conveniently close to various attractions. We aim to provide our guests with a comfortable and convenient stay. We hope to have the opportunity to serve you even better on your next visit.
The Westin was clean, had sizable rooms, and was in a great location.
Donna
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Donna, we're delighted to know that you enjoyed your stay at The Westin New York Grand Central. We take pride in providing clean and spacious rooms, and it's gratifying to hear that our prime location added to your positive experience. We appreciate your feedback and hope to welcome you back again soon.
Sandor, it's a delight to know you had a perfect stay at The Westin New York Grand Central. We eagerly anticipate your return visit. Thank you for choosing us.
Thank you for the excellent rating, Marlon!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin New York Grand Central! We look forward to hosting you again soon.
Donal, we're thrilled to hear that your stay at The Westin New York Grand Central was memorable and enjoyable. Your eagerness to return truly captures the guest experience we strive to create. We eagerly await your next visit.
Friendly staff, clean and perfectly located for exploring the city uptown or downtown
Christian L
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Christian, thank you for sharing your wonderful experience at The Westin New York Grand Central. Our team members are thrilled to know you found them to be friendly and professional. We're also delighted that you appreciated the cleanliness of our property and found the location perfect for exploring the city. Your positive feedback truly means a lot and we can't wait to serve you again in the future.
10/10 Excellent
Christopher
9 Apr 2024
Christopher
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Christopher, we're thrilled to see you had an excellent stay at The Westin New York Grand Central! We trust you enjoyed the amenities and unique experience we offer. We look forward to welcoming you back on your future travels.