Exceptionally nice hotel with two problems
The Redbury New York is an exquisite hotel and I very much enjoyed my stay. It has been wonderfully renovated and it really is beautiful. The rooms are tastefully decorated with super comfortable high-end beds. The location is great, the staff is great, and it has a top notch restaurant.
Unfortunately, I had two issues.
First off, the rooms are VERY small. Ok, it's NY and there are many of the "historic" hotels that were just built this way and there's nothing that can be done about it. They've made the best of what they have, but for me this is the primary issue that keeps The Redbury New York from being a five star hotel.
Secondly, the hotel has followed others with this idiotic idea of charging a daily "resort fee" for having a workout room (which we never used). I will ALWAYS deduct one star for hotels that do this. Any "mandatory" fee (which all guests have to pay no matter what) should be included in the hotel rate. Otherwise this is FALSE ADVERTISING as it makes the price appear more attractive in the Expedia listing. Because of this, I dropped my rating from four stars to three.
Comment from Hotel Management
12-Oct-2016 by The Redbury NY Reservations Team, Hotel Management
We greatly appreciate you taking the time to provide us with valuable feedback and happy to hear you enjoyed your stay with us. We look forward to welcoming you back soon!