Ratings based on 3,926 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

A/C issues

Posted 23-Aug-2016
Most air conditioners in rooms don't work. I had to change rooms three times. But you get the best staff, very accommodating.
Comment from Hotel Management
24-Aug-2016 by The Reservations Team at The Redbury NY, Hotel Management
We’re sorry you’ve had this experience; we are working hard to fix the issue you experienced. Thank you for your feedback.
4out of 5
by A verified traveller from Toronto

Posted 18-Aug-2016
Nice hotel Great location Subway close by Didn't really appreciate being charged the resort fee and being told that includes free wi-fi. Essentially that was the charge for wi-fi. And I didn't use the gym so really guests should just have the option to pay for wi-fi or gym privileges if the hotel can't provide them for free. However, I read reviews before I booked my stay so the charge was not a surprise.
Comment from Hotel Management
20-Aug-2016 by Reservations at The Redbury NY, Hotel Management
Thank you for taking the time to share your experience with us. We appologize if the resort fee caused any inconvenience. We truly hope you enjoyed your stay with us and look forward to welcoming you again.
5out of 5
by A verified traveller from Singapore

Nice hotel, close to Times Square.

Posted 15-Aug-2016
Hotel is at a good location. Some rooms can be smaller and narrower (including toilets) than others but rooms are clean. The incense/fragrance used in the corridor areas can be uncomfortable to some customers. Staff were extremely friendly and helpful. I even got a complimentary bottle of wine during my stay.
Comment from Hotel Management
18-Aug-2016 by The Reservations Team, Hotel Management
Dear Kannan, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, I apologize if our signature scent was not a preference of yours. We would be delighted to welcome you back soon.
3out of 5
by A verified traveller

Only if you like tiny rooms!!

Posted 14-Aug-2016
Very small room and certainly not the one described in reservation. Only Tokyo provides smaller hotel rooms. Verg good hotel restaurant.
Comment from Hotel Management
18-Aug-2016 by The Redbury NY Reservations Team, Hotel Management
Good afternoon, Thank you for your valuable feedback. We are sorry to hear the size of your room did not meet your expectations. We do offer room categories of various sizes as an option. We are happy you enjoyed our restaurant, Marta. And we hope you will visit us again in the future. All the best,
5out of 5
by A verified traveller

Hip music hotel great bars resto Midtown good loca

Posted 10-Aug-2016
Hip music hotel great bars resto Midtown good location
Comment from Hotel Management
10-Aug-2016 by Reservations Department, Hotel Management
Dear Brian, We appreciate you taking the time to share your experiences with us, we are delighted to hear you enjoyed our hospitality and look forward to welcoming you back soon.
5out of 5
by A verified traveller

Fab location

Posted 09-Aug-2016
Pros: Friendly staff. Location
Cons: I wouldn't want to have to use the sofa bed for adults as the mattress was rather thin...
Location: Great location. Close to two different subway lines and lots of other attarctions, such as the Empire State building
Easy place to stay, close to attractions and good transport links. Didn't use the restaurant in the hotel and ate often in one of the nearby, good value delis.
Comment from Hotel Management
10-Aug-2016 by Reservations Department, Hotel Management
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
5out of 5
by A verified traveller from Miami

Hotel near important underground transport station

Posted 01-Aug-2016
Pros: Clean rooms.
Location: Excellent location.
Nice hotel with very clean rooms. Highly recommend it for few days in NY.
Comment from Hotel Management
02-Aug-2016 by Manager, The Redbury New York, Hotel Management
Dear Edward, Thank you for staying with us while in NYC! I'm glad to hear you had a great visit with us. We hope to welcome you back again soon!
3out of 5
by A verified traveller

sympa mais exigu, supplement chambre pas prevu

Posted 17-Jul-2016
l'hotel est bien localisé et assez design. mais les chambres sont minuscule (il n'y a ni de table ni d'armoire), par ailleurs les prix qu'on paie a la fin est different de celui indiqué au moment de la reservation, apart les taxes il y des frais de sejour tres chers. il n'y a pas un service de petit dejeuner a buffet, et le lounge est tres bruyant. bilan: je n'y retournerai pas.
Comment from Hotel Management
06-Aug-2016 by Reservations , Hotel Management
We appreciate you taking the time to share your experiences with us. So sorry to hear that we did not meet your expectations during your stay with us. We apologize if this caused you any inconveniences and hope you enjoyed the remainder of your stay at The Redbury NY.
1out of 5
by A verified traveller from Tokyo

This hotel is "NOT" keep the promise.

Posted 02-Jul-2016
Pros: Nothing.
Cons: 1.Keep the promise. 2.Do not charge unreasonably the price to the customer.
At the time of check-in, Hotel manager said that it cannot provide two-beds room reserved to me. I was booking certainly two-beds room with Expedia. Unavoidably, I stayed in 1-bed room that hotel manager were prepared. Hotel manager told that there are two beds to me. But one of them is in human sleep was too small bench. I ate breakfast using the meal coupon. But at a later date, in my credit card was charged all the price of the breakfast. Description of employees of this hotel does not deserve the credit.
Comment from Hotel Management
13-Jul-2016 by Manager, The Redbury New York, Hotel Management
Dear Take, Thanks for taking the time to give us feedback. We take honest comments from our guests very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!
1out of 5
by A verified traveller from Tokyo

Specious hotel 見掛け倒しのホテル

Posted 20-Jun-2016
Pros: almost clean close to Deri & Station
Cons: Think of mean what is the hospitality? Reception area is too noisy, talk is difficult. No door of shower. No door man.
Location: 28丁目駅が近い。1ブロック先にデリがいくつかあり、韓国人街が近いので、巻き寿司やラーメンなどを買えるし、店でも食べられる。
I visited this hotel,already had reservation and payment, but there were no rooms at this hotel. A few minutes later I got the key. (I didn't understand why such a loudness in reception area. ) Then I was into a room in front of the outdoor unit of the whole building air conditioners for a while. An empty bottle equaled a minibar in the room, so I called immediately. I did not drink of mini bar. I didn't call anywhere by room phone. I didn't took anything from room. But the price I don't use was attracted without understanding from a deposit. I want you to repay it to me. $9.8!! チェックインしようとしたら、予約支払い済みなのに、部屋が確保されておらず、スタッフはしばらく裏へ。待たされて、なんとか通された部屋は3階のエレベーター前で、窓の外は大量のエアコン室外機。2人部屋なのに、グラスは一つ。やばいと思ったのは、ミニバーに並んでいたボトルに、空になったのがあったからだ。即、レセプションに電話してクレーム。 シャワールームには扉がなく、洗面スペースがびしょ濡れになります。他の部屋は扉があったので、ここは工事前の部屋だったのかも。 最悪だったのは、チェックアウトの際、特に追加料金の話はなかったのに、後にカードの請求がきたら、デポジットから$9.8が引かれていました。ひどい!! レセプションの真上のスピーカーから大音量でガンガン音楽がかかっていて、話が聞き取りにくくて、何度も聞き直さねばにらなかった。 ドアマンがいないので、誰でも客室階に上がれてしまいます。セキュリティには疑問が。 リフォームされているので、部屋はそこそこ綺麗ですが、根本的にホスピタイリィというものを考えて欲しいホテルです。私は誰にもこのホテルは勧めません。
Comment from Hotel Management
23-Jun-2016 by Manager, Hotel Management
Thanks for taking the time to give us feedback. We take honest comments from our guests very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve!