Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great hotel

Posted 20-Oct-2016
Pros: The views
Cons: The bar/ food prices
Location: Great location right on Central Park
Lovely views from our room. Great check in staff that upgraded us to the top floor and added complimentary wifi - great welcome! Hotel was lovely only criticism is that it was so expensive to eat there.
4out of 5
by A verified traveller

Tres tres bien

Posted 11-Oct-2016
4.5/5 ✨ Très jolie hotel J'ai eu une superbe chambre avec belle vue Lit confortable Je m attendais a trop de 5/5 du côté service ... je leur donne 4,0/5 ... un peu froid comme accueil . Ils devraient sourire plus les messieurs en bas de l hôtel . La réceptionniste Danielle était très souriante .
5out of 5
by A verified traveller from Tampa

Posted 28-Sep-2016
Excellent location, excellent staff, excellent rooms, but they don't give me the room I booked with the viewer I booked I was a little disappointed about that. Restaurant is good beautiful view but food I think is very over priced for the quality some dishes worth the price others was terrible.
4out of 5
by A verified traveller

Posted 02-Sep-2016
Pros: location, elegance
Cons: Room dining service and house keeping
Location: Central park west. Museums
Good service depends on the staff. If you met a good one, you will receve excellent service, otherwise somewhat negligent. Room service tea served with tea bag (the menu says tea leaves) and sometimes took time. I was at the corner suite and there were dust on the furniture, waste thread and fibers on the carpet, and stains on the table chair. Orchid in the room was almost die so I gave them water!
5out of 5
by A verified traveller

Posted 30-Aug-2016
The hotel staff was exemplary in their performance. Our trip to NYC could not have been better, due largely to our stay at the Mandarin. Thanks.
5out of 5
by A verified traveller

Great location

Posted 29-Aug-2016
Pros: Nice size room, the room was turned down each night.
Cons: Workout facility was being worked on. Huge negative.
Location: Central park and the subway right out side 100 yards
Across the street from Central Park, beautiful views of the park and sky from the hotel down to Harlem and through west Manhattan to midtown. The staff was over the top nice The restaurant has an amazing view and food.
5out of 5
by A verified traveller

Best Hotel in NYC

Posted 21-Apr-2016 on Hotels
Five Star all the way! Best Hotel in NYC. Beautiful Suite. Luxurious Spa. Amazing View of Central Park.
5out of 5
by Arlyne from NYC

A Place to celebrate in a grand way!

Posted 09-Apr-2016 on Hotels
We had an excellent time celebrating my birthday at the Mandarin Oriental- everything was wonderful!
5out of 5
by Robert from Boston, MA


Posted 28-Mar-2016 on Hotels
Mandarin Staff are excellent!
5out of 5
by A verified traveller from mexico city

great hotel; needs better staffing.

Posted 28-Mar-2016
Pros: facilities, among the best of mandarin in the world.
Cons: services (restaurants)
Location: theatre, great restaurants, museums
great comfort. very good size rooms. good concierge. Insuperable maid service.