Ratings based on 5,681 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Love this hotel!!!

Posted 23-May-2017
Hotel was perfect, in every way. Will definitely come again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Upscale hotel in the heart of Manhattan

Posted 21-May-2017
Our stay was first in class! From the impeccably clean, spacious room to the breathtaking view of St. Patrick's Cathedral, we enjoyed our stay in the heart of Manhattan. It is close to the subway, shopping, Rockefeller Center, and Central Park.
5 out of 5
Recommended
for Everyone
by A verified traveller

A Terrific Hotel and location, Quiet and Elegant

Posted 17-May-2017
Great place to stay in NYC great staff and service
5 out of 5
Recommended
for Everyone
by A verified traveller from B. Charlotte, NC

Perfection!

Posted 05-May-2017
Had a wonderful first time visit to the Palace. The staff and accommodations were exceptional. Our room was beautifully appointed and spacious. Will definitely be a repeat visitor!
5 out of 5
Recommended
for Everyone
by A verified traveller from Staffordshire, England

Fab!

Posted 23-Apr-2017
Pros: Good sized rooms, plenty of hangers in wardrobe, helpful and courteous staff, very nice coffee/pastries shop. Liked the Moulton Brown toiletries.
Cons: Tea/coffee making facilities in rooms?
Location: Excellent location; two minutes from Saks department store, minutes from Fifth Avenue, The Rockerfeller Centre, Times Square, Central Park.
While not getting the twin-bedded room we had booked for the first night, this was rectified for the rest of our stay by hotel staff who upgraded us to a room overlooking the very beautiful St Patrick's Cathedral. We had a wonderful week in New York. The hotel is perfectly placed, with Fifth Ave, Times Square, Central Park and much more just minutes away! Hotel staff were welcoming, very helpful and courteous. The rooms we stayed in were clean and of a very good size. The beds were very comfortable, which was extremely welcome after all that sight-seeing (and shopping)!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2017
Lovely hotel and very convenient to locations we wanted to visit in NYC.
4 out of 5
Recommended
for Everyone
by A verified traveller from Guernsey

Room with a View

Posted 22-Apr-2017
Pros: The GRAND design was different for us.
Cons: No Coffee or Tea making facilities - Wrong, wrong, wrong. Bottle of water from mini bar $10 - wow!!!!! Too much guys.
Location: Greatest location ever. Right in the central hub of everything. Ideal place to start every mini adventure from.
We booked a room with a city view and got a second floor view of the next door wall - doh!. Complained and got a better room. New room 33rd floor with a great view of the Roosavelt and 50th. Awesome.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brentwood, Essex

Lovely hotel

Posted 21-Apr-2017
Pros: Room very spacious, hotel very nice
Cons: Staff on reception when we first arrived could be a bit more welcoming, a smile don't go amiss
Location: Location great, walking distance to Time Square, Empire State Building, theatres, Central Park and shops, bars etc. Stations nearby
Within walking distance to everything, quiet area and we stayed on 15 floor cathedral view which was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Brilliant Location

Posted 20-Apr-2017
Really special time here. The hotel staff were friendly and helpful. The hotel is beautiful and tended to extremely well. There's a huge eye for detail and the views from our room were spectacular. Room service every day, facilities spot on. Our only surprise was no mini bar? Better not to have temptation I suppose but the facility was there, just no contents!!! The beds are smaller than expected but very comfortable. Overall 5*
5 out of 5
Recommended
for Everyone
by A verified traveller

Made for a great NYC experience

Posted 19-Apr-2017
Pros: Great Ambience
Lovely and close to Time Square and Central Park. The hotel staff and concierge service was excellent. The only negative feedback is the hotel breakfast which was very expensive. But overall a very comfortable hotel stay.