Ratings based on 4,857 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Saint Louis

Great hotel in great location

Posted 11-Feb-2016
Location: Two starbucks, pizza, and a bakery all a block away.
I thoroughly enjoyed staying in the Tower. It had a beautiful lobby, large room and a great bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveller

Ok

Posted 06-Feb-2016
Pros: The Room
Cons: Bar Staff Rude twats
Location: Ok
Nice Hotel With lots to do but don't go to the bar
4 out of 5
Recommended
for Everyone
by A verified traveller

Room service rip off

Posted 28-Jan-2016
Room service was EXTREMELY EXPENSIVE. Two burgers w/fries & two diet cokes was more than $120!!! A mysterious $14 per order was added
5 out of 5
Recommended
for Business Travellers
by A verified traveller from England

Stunningly beautiful hotel

Posted 26-Jan-2016
Pros: Very luxurious and stylish. Two very different bars. One ideal for a quiet cocktail and the other a little more lively. Best of all are the staff
Cons: A bath in our room and facility to make tea and coffee.
Location: Great for shopping and near to Central Park but more cafes and bars nearby would have improved our experience.
The staff were very friendly and helpful. Room was very comfortable with a great view over Park Avenue. A great venue for weddings.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

50/50

Posted 26-Jan-2016
The hotel is gorgeous but it's kind of like a 50/50 experience. I can't say all staff was terrible because there were some that were very helpful and nice but there were also some that had no intention in trying to help. The cleaning staff was really nice (most of them) but it seemed like they barely cleaned the room. The room service food is delicious (there are no restaurants in the hotel) but there was one meal they got wrong in like 3 different aspects and when I called room service they had absolutely no intention in fixing it, they said they would be sending what was missing from the order but apparently it got lost because it never arrived to my room. Overall, the hotel is nice and the location is perfect, but I don't really think I'd stay here again, and if I did it would probably be just because of the location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Honolulu

Overall a very good experience

Posted 25-Jan-2016
Pros: I have stayed there before
Cons: Housekeeping and the communication between the front desk and housekeeping really needs improvement
The location is excellent, and the facilities are upscale. I especially appreciate the well-equipped gym. Overall attitude of employees was very good; however, poor service by housekeeping was very disappointing,
5 out of 5
by A verified traveller from Delaware

Convenient to theater district and other attractio

Posted 25-Jan-2016
Pros: The old charm of the hotel stood out.
Location: Close to theater district. Easy access to Central Park and the Met.
Spent a long weekend at the Lotte New York Palace. Picked hotel at random as we knew nothing about it. It was a great choice. The hotel has a great deal of charm and is a classic. So happy we chose the Lotte New York Palace.
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Wonderful Stay

Posted 23-Jan-2016
We loved our stay at the Hotel. The staff was friendly and helpful, the room was immaculate and the location is wonderful. We were surprised that the wifi was not included in the room rate as many hotels offer this as a convenience to their guests. This would be the only reason as to why we did not give the hotel 5 stars. Otherwise, the hotel allowed us to check-in early and we very much enjoyed the entirety of our stay and would recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 17-Jan-2016
Amazing, going back soon! Confortable rooma and lobby Great location
1 out of 5
by A verified traveller

Worst experience in NYC

Posted 17-Jan-2016
Lotte hotel is famous for its cathedral view. We chose this hotel expecting a beautiful view through our window. But after we arrived at the hotel, we were told that the west-view rooms we made reservation for are not available anymore and the only solution is to stay in rooms with absolute no view and a discount that I'm not even sure is a discount or not. I felt that the staff was not candid and honest with me. There are certainly holes in hotel management. If there was a zero, I would not even give one.