Ratings based on 894 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller
Good location, bad experience with the staff.
Posted 26-Sep-2016The location was excellent, but the staff was less than mediocre. They try to charge me stuff from the minibar that was already empty when I check in and made a big deal when I explain it. They were very rude to attend my concern.
by A verified traveller
Seek elsewhere
Posted 20-Sep-2016
Pros: Nice location.
Charged extra for breakfast which they insisted was "mandatory" but was not included in the Expedia total. This amounted to an additional $19 a day. The hotel staff was ok, but appeared inexperienced and did not go out of their way to make me feel welcomed.
by A verified traveller from f
Close to subway and msg park
Posted 20-Sep-2016Very friendly and courteous staff
And would return
by A verified traveller from New York, NY
Not worth price paid!!!!
Posted 14-Sep-2016
Pros: I truly enjoyed interacting with the hotel staff. They all were very professional and did their best to make everyone feel as comfortable as possible
Cons: Lobby, lounge and rooms could definitely be renovated back to their original standards!
Location: Excellent location, everything that you need is nearby. Transportation, stores and plenty of wonderful places to eat. Can't beat the convenience!
Upon entering hotel I first noticed that the interior furniture and items were outdated and not in very good care. The age of the furnishings was very apparent and obvious.
The front desk staff did an amazing job at making my entire stay as carefree and effortless as possible. I actually did not share anything negative about the hotel with any of the staff because working in the customer service industries I knew that they were doing the very best they could with what they had.
The furnishings in the room were almost as outdated and not cared for as the lobby. I must point out that the bathroom was extremely modern and very well put together. Although the TV in the mirror did not work any of the days that I was there.
Although I live in Brooklyn, NY I rent hotel rooms in the city 6 to 8 times a year so i'm very used to hotel ratings. I paid more for this hotel per night than what I usually pay for a midtown hotel and received the worst conditions. I wish the hotel actually looked as current as the pictures that they use to promote.
And on top of everything else I was charged an additional hotel fee per night which I somehow did not notice on my Expedia confirmation e-mail after initial booking.
I will probably never stay at this hotel again or ever recommend to anyone. I believe that their hotel star rating should definitely be reduced until proper renovations have be done.
by A verified traveller from Utica, New York
Great place to stay
Posted 01-Sep-2016
Pros: The Location.
Cons: Make sure there are no surprise charges upon checkout. Also provide refrigerators in the rooms.
Location: Good restaurants and nearby mass transit.
Very convenient to nearby restaurants and subway. The staff were very polite and courteous. I will definately stay there again when I go to NYC.
by A verified traveller
So noisy. I could not sleep the 3 nights I stayed
Posted 23-Aug-2016So noisy. I could not sleep the 3 nights I stayed. I heard the cars honking their horns all night long. The first night at 7:45 am there was nonstop knocking for 2 hours and no one knew what it was. There was no room service. For the price I paid and a 4 star rating I definitely expected more.
by A verified traveller
Posted 10-Aug-2016
Location: Good location. A 5-15 minute walk from Madison Garden, Union Square and shopping.
Quiet, clean rooms, adjustable thermostat in the rooms allows you to regulate the temperature. Good location in Manhattan for walking and catching the subway.
by A verified traveller
Great location
Posted 02-Aug-2016Parking is about a block away and offers no discount for this hotel.
Continental breakfast needs help. No Coffee, no clean plates no silver wear. Really need someone managing breakfast process.
Room had a dirty washcloth hanging over the shower from last guest.
by A verified traveller
Posted 31-Jul-2016
There was no safe in the room, no towel racks in the bathroom, when you washed your hands, you had to close the door for the hook with the towel
by A verified traveller
Great location
Posted 27-Jul-2016
Pros: My room was never cleaned...I stayed there three nights/ four days and my room was never cleaned the entire visit
Cons: Better organization, more amenities
Location: The hotel is off Broadway in Chelsea there is plenty to do- great restaurants and close to Time Square and Mid Town
This hotel is perfect if you just need a place to sleep. However, if you intend to: work, relax, go for a quick work-out, entertain (in your room), sleep on a comfortable mattress, order room service, book a spa package or lounge in the lobby...this is not your hotel! I have been to Manhattan many times for may different reasons and every hotel I stay-at have a lot to offer, however the FlatIron hotel only has one purpose and that's to provide one with four walls and a mattress. I was not impressed and will not be returning.
