I was in a no-smoking floor, and marijuana could be smelt almost every day. On the first day, this led the staff to open my room, unannounced as my boyfriend and I lay in bed. We called out as we heard the card key and saw the door handle turning, and the staff person told us she was looking for the person smoking. I find it unacceptable that their method included violating my privacy by opening the door unannounced. In addition to this being a personal violation, it is not safe for the staff person, and this protocol needs to be changed immediately. The next day we were leaving as they began their hunt for the smoking room, so we were not subjected to additional intrusion.
This hotel needs a facility upgrade. When I checked both in and out the system was down. There was evidence of wear and tear, including water stains on the bathroom ceiling and missing tiles in the elevator. Garbage, including empty water bottles and food container covers were left in the room after housekeeping cleaned.
Comment from Hotel Management
24-Apr-2017 by Assistant General Manager, Hotel Management
Greetings, S. Denise!
Thank you for sharing your experience in regard to your stay with us. We are looking into the concerns that you mentioned so that we are continually improving the safety of our hotel guests and staff. We appreciate you bringing this to our attention and will handle the matter accordingly.
Thank you for choosing to stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back to the hotel as our guest.
Assistant General Manager