National Basketball Arena

Location was amazing. But, the thermostat beeped 3 times every few minutes for days. The shower was tiny, I kept turning the water off with my elbow while showering. If you took a shower early in the morning to catch a full day tour the water was not hot. Later in the day it was very hot. When I booked I read that the rooms had washers and dryers. When we checked in we found out only 2 had them and it wasnt ours. We did laundry at a laundromat that ended up costing a $100 plus a taxi to and from. The refrigerator scraped the floor everytime we opened it. It wasn't quiet.

All of the staff are proactive, charming and so helpful. All queries were answered fully and with good humour. The hotel is beautiful but the staff are extraordinary.

The room was okay, it had a bad smell (I think it was the carpet) but we got used to it. There was only bath towels, no hand towels. The view was amazing. The restaurant downstairs was amazing. We did not spend a lot of time in the hotel, and more in the surrounding area, so that smell did not take the score down too low :)