High pressure sales
Posted 21-Sep-2016 on Hotels
This place was a timeshare so they asked us to take a 90min tour for a gift card we could not get in the room till 4:00pm it was 2:00pm so we did. 4.5hrs and 4 high pressure sales guy later I was begging them to let us go I Just didn't have 40k to spend on Wyndham points. After that just by chance they placed a family above us that sounded like they were trying out for the WWE, Bangs, crashes, the plates in our cabinet rattled. And was told we would have to contact the owners to do something about it.
Comment from Hotel Management
23-Sep-2016 by General Manager, Hotel Management
Thank you for taking the time to provide this feedback. We are disappointed to hear your interaction with the resort staff did not meet your expectations, as this is not part of the Count On Me service we take pride in. We know that while on vacation it is imperative that our guests are treated well. We assure you that we will be taking the necessary actions so this is not an issue for future guests. Again, thanks for taking the time to reach out.
Wyndham Extra Holidays