The Capitol Hotel Downtown, Ascend Hotel Collection

Photo gallery for The Capitol Hotel Downtown, Ascend Hotel Collection

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Premium bedding, pillow-top beds, in-room safe, desk
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Overview of The Capitol Hotel Downtown, Ascend Hotel Collection

The Capitol Hotel Downtown, Ascend Hotel Collection

3.0 star property

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Personal protective equipment
Map
711 Union Street, Nashville, TN, 37219

Explore the area

  • Popular LocationNashville Broadway2 min walk
  • Popular LocationTennessee State Capitol4 min walk
  • Popular LocationNissan Stadium19 min walk
  • AirportNashville, TN (BNA-Nashville Intl.)15 min drive

Choose dates to view prices

About this area

Nashville

The Capitol Hotel Downtown, Ascend Hotel Collection is located in Downtown Nashville, a neighbourhood in Nashville, and is in the entertainment district and near a train station. Ryman Auditorium and Country Music Hall of Fame and Museum are cultural highlights, while Parthenon is a notable landmark. Looking to enjoy an event or a match? See what's going on at Bridgestone Arena or Nissan Stadium. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Nashville Broadway - 2 min walk
  • Tennessee State Capitol - 4 min walk
  • Tennessee State Museum - 4 min walk
  • Nashville Municipal Auditorium - 7 min walk
  • Nissan Stadium - 19 min walk

Getting around

  • Nashville Riverfront Station - 14 min walk
  • Nashville International Airport (BNA) - 15 min drive

Restaurants

  • Rae's Gourmet - 3 min walk
  • Oscar's Taco Shop - 4 min walk
  • Frothy monkey - 4 min walk
  • 417 Union - 4 min walk
  • The Standard - 4 min walk

About this property

The Capitol Hotel Downtown, Ascend Hotel Collection

3-star hotel near Nashville Broadway
Near Ryman Auditorium and Bridgestone Arena, The Capitol Hotel Downtown, Ascend Hotel Collection provides free cooked-to-order breakfast, a corner/local shop and a coffee shop/cafe. The on-site restaurant, Craft Bar and Bistro, features light fare. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Valet parking (surcharge), limo/town car service and a front desk safe
  • A TV in the lobby, coffee/tea in the lobby and a lift
  • A computer station, luggage storage and tour/ticket information
  • Guest reviews give top marks for the helpful staff and location
Room features
All guest rooms at The Capitol Hotel Downtown, Ascend Hotel Collection boast comforts, such as premium bedding and Laptop workspace, as well as amenities, such as complimentary wireless Internet access and climate-controlled air conditioning. Guests reviews say good things about the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and coffee/tea makers

Languages

English, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered valet parking on site (USD 21.00 per day)
  • Limited on-site parking
  • Wheelchair-accessible van parking available
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Fitness centre

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Valet parking fee: USD 21.00 per day
  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 306 out of 1001 reviews
5 - Excellent 31%
Rating 4 - Good. 389 out of 1001 reviews
4 - Good 39%
Rating 3 - Okay. 168 out of 1001 reviews
3 - Okay 17%
Rating 2 - Poor. 90 out of 1001 reviews
2 - Poor 9%
Rating 1 - Terrible. 48 out of 1001 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.3/5

Staff & service

3.5/5

Amenities

3.6/5

Property conditions & facilities

3.6/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Staff & service, amenities
Friendly staff, good breakfast. Room needs updates. Painting, better air conditioning, floors. The towels were old and used too much.
Stayed 2 nights in Jul 2022

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is under renovation. Our room had tyvek on the outside as exterior was unfinished. The room itself wasn't bad, just the lobby, hallways and exterior.
Stayed 2 nights in Jul 2022

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wish I could give the property a 5 out of 5 based on the staff alone but they were not enough to offset the negatives of the stay. The hotel is doing renovations but it is still very rough. The entry door to the room was stuck and you had to slam it shut or jerk it open. There were not enough outlets. The outside walk area was in rough shape and there were rusted places showing on the facade. The elevator could only handle 3 people and made some funny noises while innuse.The meal area is not exactly how it is described in the ads. It is close to the main attractions downtown. The valet parking was nice. The staff was great.
Stayed 3 nights in Jul 2022

2/5 Poor

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under major construction of which we were not made aware. There was no hot water for 3 hours after we checked in. Our safety chain was nonfunctional. The curtain didn’t cover the entire window and there was a security light on the wall opposite. Construction started at about 6:30 a.m. Staff was very nice, but the conditions were ridiculous for a $300 a night room.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean. Comfortable and close to everything
Stayed 1 night in Jul 2022