Front of property
Check availability

Reviews of Somatel Nashville Airport Hotel

2 out of 5
Somatel Nashville Airport Hotel
420 Metroplex Dr, Nashville, TN

Reviews

5.0
Rating 10 - Excellent. 58 out of 555 reviews" "
Rating 8 - Good. 76 out of 555 reviews" "
Rating 6 - Okay. 107 out of 555 reviews" "
Rating 4 - Poor. 109 out of 555 reviews" "
Rating 2 - Terrible. 205 out of 555 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so amazing and sweet ❤️
Stayed 1 night in May 2024

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spider webs everywhere, shower didnt drain, toilet was not secured to the floor, trimming falling off all the walls, air conditioner barely worked, holes everywhere, walls dirty all over, room was very dirty, was not allowed to switch rooms
Stayed 1 night in May 2024

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not clean or maintained. There was roaches, dirt, hair, and trash in the room. The refrigerator was poorly maintained and dirty. I had to move rooms due to dysfunctional air unit. Multiple people being loud and drug dealing on the property, including prostitution. Every Uber warned me of how unsafe the hotel was.
Stayed 5 nights in Apr 2024

4/10 Poor

Bobby

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To say my expectations were not met would be an understatement. There is not even a lobby, much less a banquet room for the "free hot Breakfast". Additionally, the swimming pool was empty with no evidence that it was even being repaired. To top everything off, this hotel is directly on the flight line for departing aircraft from the airport. The room was clean enough, but the phone was not functional. Not the experience I expected, to say the least! I DO NOT recommend this hotel!
Stayed 3 nights in Apr 2024

2/10 Terrible

judy, madasionville

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was very surprised it was listed thru expedia. We did not spend the night
Stayed 1 night in Apr 2024

4/10 Poor

Donald, Goshen

Travelled with partner
Bathroom vanity had been updated but the rest of the unit was filthy and in disrepair.
Stayed 1 night in Apr 2024

2/10 Terrible

Christina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty. Felt very unsafe. Outside and inside room was awful! We stood outside and talked through a dirty window to check in. Urine smell on second floor landing. Scum and filth all around bathtub. Floors weren’t washed, things weren’t wiped down. Pool was emptied and had trash in it. Broke down vehicles without license plates in parking lot. Sketchy people hanging in stairwell. Hair in toilet. We refused to stay the night. Had to lose one night charge but I would take the hit to get out of there as fast as I could.
Stayed 4 nights in Apr 2024

4/10 Poor

Adam

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door didn't fully close or lock. People pacing around hotel knocking on our door
Stayed 1 night in Apr 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 2 nights in Apr 2024

4/10 Poor

Tevon

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was fast and easy. Great. Room was questionable. The bed was hard(i can get over, its a motel), there were holes in the wall near the floor along the wall behind the bed like they were redoing the baseboards but never finished(questionable). There were hairs EVERYWHERE, on the bed sheets, blanket, in the shower. The rooms were not very sound proof because i could hear people banging on the walls all night, literally. OH AND the stupid smoke detector was beeping every few minutes the entire night because they apparently cant be bothered to check the batteries. It was convenient to be so close to the airport but thats really the only good thing i have to say about the place.
Stayed 1 night in Mar 2024

4/10 Poor

Joshua

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Pretty dingy and stinky. Sure was glad to only have to stay a few hours.
Stayed 1 night in Mar 2024

4/10 Poor

Natasha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a hole in the wall, there was dirt and a brown splashed substance all over some of the walls. The floors were not clean and there were leftover smashed bug bits on the wall and a broken plug cover with wires outside of the wall.
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know why this place is rated high on Expedia. It’s not a safe place to be. A tenant tried to sell me meth while I was unloading my car. Sketchy people in parking lot, tv and heat don’t work. This place should be condemned. Expedia has to take responsibility for promoting this place. Someone is going to get killed

10/10 Excellent

Brittney

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from SAM on 5 Apr 2024
Thank you for your response.

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like it was just painted, and had dust all over the room. No Tv remote, puke all over the parking lot. Bed frame had spill marks all over it. Was pretty disgusting.
Stayed 1 night in Mar 2024

2/10 Terrible

Alfonso, carolina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No the best option
Stayed 4 nights in Feb 2024

10/10 Excellent

Angellina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Maylasia

Stayed 1 night in Jan 2024

10/10 Excellent

Maylasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To my front office friends :)
Its always great rverytime i stay here. The office staff are so nice to me. They work with me if i ask them to. Overall its a nice hotel. Its an old building its gonna have its flaws and thats ok because it shows character and history
Stayed 1 night in Jan 2024

8/10 Good

Quindarius

Liked: Staff & service, room comfort
Not bad
Not bad as the reviews but could be better very good check in service the guys are awesome!
Stayed 1 night in Dec 2023

2/10 Terrible

Alexandria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities
There was girls hanging from the rail when I pulled up. Checked in the guy was nice. Went to my room there was no lightbulbs in the the lights, bathroom had a nasty smell and the comforter had a cigarette hole in it. The nastiest part of it the sheets had stains on it. I couldn’t find the remote to the tv either! Not a clean place at all!!! We left and stayed at another hotel!
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Franklin

Disliked: Staff & service, property conditions & facilities
Let’s see, when I checked in a man with a gun in his waistband was standing behind me. When I confronted him of it he said I’m sorry i didn’t know it was showing. Wow. There was feces in the stairwells, exposed live wires in the bathroom, and cigarette burns in my blanket. The pool was drained. The parking lot was covered in hazardous waste/stains. Extreme public safety concern at this place.
Stayed 8 nights in Oct 2023

8/10 Good

Jen

Liked: Staff & service
Disliked: Amenities
They were friendly but it’s just your average hotel
Stayed 1 night in Oct 2023

2/10 Terrible

Tosca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold
Mold. Everywhere. Bugs in the room, could see shoe tread marks, disgusting
Stayed 2 nights in Oct 2023

2/10 Terrible

RAVI TEJA

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms worst maintenance no pool no breakfast. Worst staff and services.
Stayed 1 night in Oct 2023

2/10 Terrible

Kerine

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't not stay as i was a single female traveling and miss my connection flight. The uber that took me there ask how i heard about this place, i told him Expedia. He told me the area was not safe and as i drove up i saw why he said so, the front desk agent spoke to u from a cage. I told him to cancel the room as i felt scared. They wont give me back my money for a room a book for less than 30 minutes. The driver took.me right back to the airport and told.me to try a safer hotel close by.he told me he couldn't not leave me because he know it's very dangerous in that area.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Derek

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible place. Do not stay here. The rooms were filthy and the place is unsafe
Stayed 2 nights in Oct 2023

2/10 Terrible

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was run down all around, smelled terrible, spiderwebs everywhere, floors were filthy (my socks were black after walking around for a few minutes. Shower head was basic. The bed however was surprisingly comfortable and there was a mini fridge and a microwave. If you're not big on esthetics, its definitely a place to crash for the night.
Stayed 1 night in Oct 2023

2/10 Terrible

Charles, Shellsburg

Disliked: Property conditions & facilities
This place is a dump. Had to switch rooms due to deadbolt slot being stuffed with paper stopping deadbolt from closing fully. Woke up to tapping on the door from sketchy guy with picture of girl on his cell phone. Area littered with deadbeats.
Stayed 2 nights in Sep 2023

2/10 Terrible

angel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here!!
The hotel was horrible. The check-in was from behind a metal screen. Our room was filthy and our TV didnt work. Ill never stay here again
Stayed 1 night in Sep 2023

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Diana

It was disgusting. I had to to kill several roaches. Behind my bed there was condom wrappers and beer cans, and the staff is incredibly rude and yells at you in another language.
Stayed 2 nights in Aug 2023

4/10 Poor

Alysia

Disliked: Cleanliness, property conditions & facilities
Bait & Switch
Stayed one night. Booked it from Hotels.com, placed looked nice and included breakfast with the price. Place isn’t like photos. Guy at window who checked us in was nice but when I asked where and what time breakfast was he said there's no breakfast. I said my reservation included it, he said sorry no breakfast. Gave me 1 room key for 2 ppl instead of 2. Room was dirty and tore up, nothing like photos when booked. Blanket had blood or some red stain on it, found a hair in bed when pulled sheets back. While loading car to check out police were there for some reason in the main office.
Stayed 1 night in Aug 2023

2/10 Terrible

Caleb

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Albert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Room was not very presentable. Walls and ceiling looks like it is being repaired or needs repairs. Faucet was not wiped clean. Some decor was modern and nice, but doesn’t compensate for the flaws. Not worth the price, will not be back.
Stayed 1 night in Jul 2023

2/10 Terrible

Jillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Emily

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Everything in the room was dirty and stained. There was a group of homeless people behind the hotel. I felt very unsafe.
Stayed 2 nights in Jul 2023

4/10 Poor

Glenn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Jajci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roaches in my room it was not clean parking lot was dirty and filthy the overall conditions was horrible even terrifying. There was hookers working in debt hotel.
Stayed 2 nights in Jul 2023

2/10 Terrible

Peady

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe
Stayed 2 nights in Jul 2023

2/10 Terrible

Melinda

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We refused to stay there. people out in the parking lot drunk in chairs. told the manager, he said they lived there, My granddaughter was so frightened she started crying. manager refused to refund my money
Stayed 1 night in Jul 2023

4/10 Poor

Fabiola

Disliked: Cleanliness, property conditions & facilities
Disappointing
I was greatly disappointed. During my short stay, I was heavily concerned about my belongings and safety. Smells like weed and cigarette smoking outside all the time. The people next to my room were up til who knows what time after 3am doing who knows what with their room door wide open. I walked into my room and the floor was sticky, there was hair on my sink and shower, dry coffee drops on the wall, floor wasn’t swept, things weren’t wiped down, a punched hole in the bathroom door, mini fridge wasn’t wiped down. The staff was super kind and friendly though. This hotel has so much potential to be better, I really hope they make improvements.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel ever
It was an awful experience to say the least. Check in took over an hour because of an error on their part. Trash all over the ground outside. Shady atmosphere.
Stayed 1 night in Jul 2023

2/10 Terrible

Justin

Stayed 2 nights in Jul 2023

4/10 Poor

Christopher

Business traveller
Rooms were not sufficiently clean and not as depicted in the online photos.
Stayed 1 night in Jul 2023

10/10 Excellent

Lukasz A

Stayed 1 night in Jul 2023

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not worth staying. Its very, very dirty. Online has very old pictures. Its definitely not what you get.
Stayed 1 night in Jun 2023