Terrace/patio

Reviews of Haffa House Hotel

3.5 out of 5
Haffa House Hotel
Hai Al Mina Muscat, Via Al Farahidi Stre, Muscat

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 67 reviews" "
Rating 8 - Good. 34 out of 67 reviews" "
Rating 6 - Okay. 9 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good hotel in all respect
Stayed 2 nights in Aug 2023
Response from KD on 14 Aug 2023
Dear Mr. Amjad, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager

8/10 Good

JAMES

Travelled with family
Liked: Staff & service
The staff was very helpful and accomodating. The food was outstanding and first rate. Our room was older, worn out, and not as clean as it could have, but not intolerably so. Wayer pressure was kow the whole 5 days.
Stayed 4 nights in Jun 2023
Response from GM on 14 Jun 2023
Dear Mr. James,Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the room cleaning is taken up with the concerned team for immediate action and improvement.Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards,Kunwardeep SinghGeneral Manager

10/10 Excellent

Sourav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded to a Suite on my second stay at this Hotel & it was a very pleasnt experience for me. Plus the overall staff hospitality was excellent, as usual. Would definitely like to come back & stay for thr 3rd time. Keep it up, Team Haffa House Hotel!!
Stayed 2 nights in May 2023
Response from GM on 25 May 2023
Dear Guest,Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards,Kunwardeep SinghGeneral Manager

10/10 Excellent

Nirmala Mabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay here. Reception staff were very helpful specially Ms. Reshma. Breakfast, dinner buffet was amazing. Nice place for families.
Stayed 1 night in Dec 2022
Response from KD on 20 Dec 2022
Dear Ms. Nirmala, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to Reshma and it’s a great motivation for her. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager

8/10 Good

Kennedy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice overall, what I didn’t like was that the water came out with a noticeable tint, probably from bad pipes. I also wasn’t to crazy about having a room facing a busy street. The sounds of traffic woke us up a bit.
Stayed 2 nights in Sep 2022
Response from GM on 27 Sept 2022
Dear Mr. Mario,Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the noise from the street is duly noted, many of our guests love the panoramic view of the main Ruwi street, however we do have rooms with a mountain view on the other side which are equally pretty, I would recommend to request for those during your next visit with us. Your feedback on the water is noted for immediate action and improvement and we thank you for your feedback.We look forward to welcome you back soon with us.Thanks & Regards,Kunwardeep SinghGeneral Manager

10/10 Excellent

Glofeli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haffa House is Amazing!
It was an amazing stay meeting wonderful people like Reshma and Idrees. Very accommodating and made sure everything was fine with our stay. We decided to extend because of their generosity with time and services. Highly recommended and will definitely come back!
Stayed 11 nights in Sep 2021
Response from MGT on 23 Nov 2021
Dear Guest, Thank you for the feedback on your stay at the Haffa House Hotel Muscat ! We are delighted to know that your stay with us was memorable. We are glad the facilities & services exceeded your expectation. Your kind appreciation for the team members Reshma & Idrees has been duly communicated. We look forward to welcome you back at the Haffa House Hotel Muscat ! Warm Regards, Management

6/10 Okay

Jayaprakash

Business traveller
Liked: Room comfort
Daily cleaning & changing towels, to be improved. Wifi is very bad,
Stayed 2 nights in Mar 2020

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Haffa
I had booked 4 nights, but wasn't told I'd spend the first two nights at a different hotel. I was just taken there. I'd hoped to really unpack my bsgs and put my clothes in drawers, but, instead, I had to unpack, pack, move luggage, unpack, pack again.
Stayed 4 nights in Dec 2019

8/10 Good

Syed Siraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Welcoming front desk and I enjoyed my stay.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property within easy walking distance of Ruwi bus station. This allows easy access to many sites within Muscat. However, not much in the way of supermarkets or restaurants nearby, you need to walk a bit further
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated quite near the Corniche and Old Town, this hotel was perfect for us. The Executive Suite was large, spacious and comfortable with a separate small kitchen offering a fridge/freezer, kettle and cooker (but no equipment for cooking with !) The staff were very pleasant and helpful and the breakfast was great. A rooftop swimming pool and gym were an added bonus. We used the OTAXI app to get taxis - same as Uber - cheap and reliable. Would highly recommend
Stayed 3 nights in Mar 2019

6/10 Okay

Traveller, UK

Travelled with family
Liked: Staff & service, amenities
Staff were really helpful, location was great, walking distance to Ruwi bus station. Buses are cheap and we were able to travel to all the main city sights. Hotel room needed upgrading, everything was clean except the carpet, which made the room smell.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable hotel, decent room size, very clean and warm staff. Location very central with lots of food options close by.
Stayed 4 nights in Feb 2018

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mohamed ameen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Good for short stay
Stayed 3 nights in Feb 2018

4/10 Poor

Amit

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable

4/10 Poor

Pravin, Abu dhabi

Disliked: Staff & service, property conditions & facilities
B/f is below average especially Indian.
Too much chlorine in Swimming pool. My eyes started burning n lasted for 2 days. Service of pantry staff is below average.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Oman
Great hotel in the business area.very comfortable room with separate lounge with TV, basic mini bar as Oman is a dry country although you can get some alcohol in some hotels but not in Hera Hotel, not a problem for me. I cannot comment on the Breakfast as I missed it both days due to early travel arrangements. Taxi's plentiful and reasonably cheap. I recommend this hotel.

8/10 Good

Abdelwhab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
It was good

8/10 Good

sudharsanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zeeshan, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Had a good time and enjoyed the stay.

10/10 Excellent

Debby, Paddington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, fabulous food

8/10 Good

Ahmed, United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if u have work in Ruwi
Nice place to stay

8/10 Good

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

6/10 Okay

Ravi

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
comfortable pit stop for a short visit
Last minute booking for 2 nights. Hotel is UK/US 3* at best. But twin room was clean, comfortable + hairdryer, sat tv & breakfast was decent. We had a problem with our shower, which although reception responded promptly by sending maintenance, the staff didn't understand enough English to understand the problem. They did offer to move our room which was fine. Reception friendly and helpful and most spoke good English. Location wise, 10km was too far away from the historic old town of Muscat to explore without hire car or taxis so it's quite isolated with no restaurants etc within walking distance. Fine for our 2 night visit but wouldn't stay there longer. Word of warning if you intend to book excursion tours through the hotel - do not do it. We booked an "English-speaking guided tour" excursion out to Forts only to discover it was effectively an Indian expat called Rauf whose English was nominal, knew nothing about the places he was taking us to and essentially was just a hired taxi driver. Book your excursions independently or be disappointed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and pleasant stay
We stayed in this hotel twice because of its affordability in a very expensive city for hotel accommodation. The staff were polite, helpful and friendly. The rooms were clean, although it was a little bizarre that they only stocked each room for one guest, even if your booking said two guests. This meant we had to ask for extra towels, glasses etc. breakfast is good and varied. The location in Ruwi offers excellent Indian and Pakistani food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value choice in Muscat
Good value hotel in Ruwi close to local shops, Muscat and Mutrah (souk). Enjoyed 5 nights at hotel. Restaurant food was excellent and service by Amelie, Glory and other restaurant staff was first class. Good car parking.

10/10 Excellent

Theresa , Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I had a very comfortable stay for 5 nights and enjoyed everything about this hotel such as reception and room service, food, location etc

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
Staff were very friendly, the hotel was clean, free transportation from and to the airport, and it depends the propose of your trip. its close to Matrah and the port

8/10 Good

arvind, dubai

Liked: Cleanliness, staff & service, property conditions & facilities
muscat value for money stay
good value for money hotel

6/10 Okay

Imran

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

8/10 Good

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, Scotland

Liked: Cleanliness, staff & service
Pleasant Stay for 1 night
The hotel is very nice and has excellent service from the staff. The furniture in the room was a bit dates and old, TV remote was missing batteries which showed that the room had not been checked properly. The hotel is not licensed for alcohol but that was not a problem for a 1 night stay.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff behavior, helpful and capable
It was great, nice accommodation, clean, WiFi is excellent, Food very good, staff king and at your service all the time, I'll come back for sure whenever returning to Oman. Only Issue is they don;t have a taxis list or service apart from the hotel vehicles. something to improve.

8/10 Good

Lizzy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel worth a look
The staff couldn't have been more helpful and there was a car which could take you anywhere in Muscat for £8 -£10 but it was a bit off the tourist trail. The gym was excellent but the swimming pool quite small and very cold. Food in the hotel was good but the breakfast was super and very good value.

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price for quality
Apartment with kitchen and washing machine. A little smell of smoke in the apartment
Stayed 2 nights in Jan 2023
Response from GM on 22 Jan 2023
Dear Guest, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the smoke in the apartment is duly noted for immediate correction and improvement. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons sejourné 2 nuits dans cet hotel en demandant une chambre en etage elevé (5eme). C'etait parfait: nous n'avons absolument pas été gênés par le bruit de la circulation. La chambre etait spacieuse, le lit très confortable. Nombreux rangements mais manque d'étagères et de cintres. Piscine en terrasse de toit tres agreable avec serviettes à disposition et belle salle de sport. Excellent petit dejeuner en buffet mais peu d'options sucrées. Possibilité de diner en buffet à volonté avec des specialités indiennes pour moins de 10€. Cet hôtel dispose de parkings gratuits tout autour et on peut se rendre tres facilement à Muttrah en bus ( 15mn et 0,300R) ou en taxi. Hypermarché et restaurants à 500m. Emplacement ideal pour decouvrir Mascate.
Response from GM on 30 Nov 2022
Dear Ms. Christine, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager

8/10 Good

JUAN RAMON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de los trabajadores bastante atento. Habitaciones amplias y cómodas pero cuarto de baño poco cuidado. Paredes no muy gruesas pues se oían los rezos de la gente. Buen desayuno.
Stayed 2 nights in Aug 2022
Response from GM on 5 Oct 2022
Dear Juan, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.Your feedback on the bathrooms has been taken up for immediate improvement. We look forward to welcome you back on your next trip.Thanks & Regards, Kunwardeep Singh General Manager

8/10 Good

Khaled

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
التجربة كانت جميلة’الموظفون متعاونون،الميني بار لم يكن يعمل ولم يقومو بتصليحيه،
Stayed 4 nights in May 2022
Response from GM on 23 May 2022
Dear Mr. Khaled, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We have noted your feedback with regards to Mini Bar, please accept our sincere apologies for the same. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. Thanks & Regards Kunwardeep Singh General Manager

8/10 Good

Albert Jan

Stayed 7 nights in Apr 2022
Response from GM on 8 May 2022
Dear Mr. Albert, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager

8/10 Good

MOHAMMAD

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
تجربتي الثانية فيه وقد اكررها . الراحة ممتازة الافطار ممتاز تمديد فترة الخروج متاح المواقف متوفرة النقطة السلبية..توجد بعض الصراصير في الغرفة.
Stayed 3 nights in Mar 2022
Response from GM on 30 Mar 2022
Dear Mr. Mohammad, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the Cockroaches has been taken up with the housekeeping team for due correction and improvement We thank you for your vital feedback & promise that you will see the improvements during your future visits with us. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back soon with us. Thanks & Regards, Kunwardeep Singh General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royaal ontbijt, ruime kamers, mooi zwembad, vlakbij busstation Ruwi.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon emplacement à côté du terminal de bus. Hôtel très confortable et très bon petit déjeuner.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très pratique,à accès direct d’autoroute.. et calme
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020