Mumbai Suburban Holidays from £826

Stayed for 3 nights. Hotel is pretty new. Great service all round. Enjoyed the salon and spa facilities.

Good property, upgraded room was excellent. Close proximity to T1, overall good.

Dining staff was not friendly and helpful. Not a five star property per me.

The room was disappointing: booked a twin runway view but half the view was obscured due to the building design itself. The furniture was stained and it seems only the visible areas cleaned, e.g., I dropped a pen which rolled under the bed, when I reached to retrieve there was dust, hair etc. Bath plug got jammed, had to call maintenance to open it. The rooms aren't well soundproofed, easy to hear neighbouring rooms and corridor noise. Food was okay, breakfast the usual buffet spread plus some made to order items. Staff were hit and miss, pleasant and consistent at Tikri, elsewhere not so much: ignored by the concierge; when my sibling checked in a day after me rather than checking their ID asked to see mine again, when I asked why, as mine should already be on the system he started shouting at me. The hotel is very busy with high turnover of guests, there seemed to be some people sneaking in: over my 2 night stay I noticed women hanging around by the lifts waiting for others to get in and swipe their key cards. Due to our terrible stay at taj palace, the GM treated us to dinner, nice gesture but unfortunately ruined by chief nitin: he claimed that taj helped guests during the 2008 attacks due to their branding, "guest is God". I couldn't believe he used that incident in an attempt to protect the taj brand. Hugely disrespectful to all that lost and sacrificed and highlights how unscrupulous taj brand is.

We only stayed one night in this property. The location is excellent - very close to The Gate of India meaning that you can walk to a number of different places eg colaba causeway. The property itself is quite hidden away and doesn't look that impressive from the outside, however inside it is very well set up. It is quite small so not on the scale of much larger hotels. The staff were extremely helpful and the breakfast in the morning was very good. Despite the central location it was not noisy at night.

Great service in all departments