- Disliked: Staff & service
Pathetic Hotel with unprofessional service.
Absolutely terrible Hotel to stay with the most unprofessional service. I booked two Delux Rooms from Hotels.com in this VITS hotel which said breakfast was included. WHen I checked in, I was told, breakfast needed to paid which was Rs.250 per person per day (inclusive of taxes). Television in room was not working. Informed the hotel reception several times and they lend a deaf ear to our requests. Finally one night prior to we were supposed to checkout Hotel staff reverted back to us, saying alternative room was available with working tv and DTH connection. Pathetic...! Several times requested to speak to manager, but no one claiming himself as manager tried to contact me. This hotel clearly runs without a manager and is horribly mis-managed. Pro Tip: Do not ever book your stay at VITS - Sharanam, Thane. Its one of the worst hotels and do not deserve to be in this hospitality business.