Poor service and very uncooperative staff.
Booked a non smoked deluxe room,but staff told me they have upgraded me to club room, and the room had cigar smoke air filled in every corner, i got throat infection and ultimately cold due to this typical cigarette smoke smell that the room beared it. You pay 5star price and receive poor service, i got late by 20mins for buffet breakfast that i had booked while buying online deal, and they didn't offer me breakfast bcZ i was late. I asked them to offer me some of the bfast items from booked bfast in my room if not buffet . They didn't even consider that, ultimately i paid for buffet breakfast and i didn't even get to eat it bcz i was late. so ridiculous!! Plus my deluxe room included bath robe which I wasn't provided untill i asked for it, wasn't it suppose to be there in my bathroom already. We were three people and were offered only one bathroom slippers. It's like you got to ask for every single thing that you have already paid for. Overall orchid is an example of good 5star hotel with a poor staff and service , i wish the people in charge of hotel and reading this and take care to upgrade their service bcz people pay best price and recive poorest service at their hotel. The staff think giving a smile and greeting customers is the only meaning of service but isn't making right arrangements for a comfortable stay of customers should be considered a part of service as well. The people in charge should train their staff well.i wouldn't recommend this hotel to any one.