Ratings based on 425 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from mumbai

Poor service and very uncooperative staff.

Posted 20-Apr-2017
Booked a non smoked deluxe room,but staff told me they have upgraded me to club room, and the room had cigar smoke air filled in every corner, i got throat infection and ultimately cold due to this typical cigarette smoke smell that the room beared it. You pay 5star price and receive poor service, i got late by 20mins for buffet breakfast that i had booked while buying online deal, and they didn't offer me breakfast bcZ i was late. I asked them to offer me some of the bfast items from booked bfast in my room if not buffet . They didn't even consider that, ultimately i paid for buffet breakfast and i didn't even get to eat it bcz i was late. so ridiculous!! Plus my deluxe room included bath robe which I wasn't provided untill i asked for it, wasn't it suppose to be there in my bathroom already. We were three people and were offered only one bathroom slippers. It's like you got to ask for every single thing that you have already paid for. Overall orchid is an example of good 5star hotel with a poor staff and service , i wish the people in charge of hotel and reading this and take care to upgrade their service bcz people pay best price and recive poorest service at their hotel. The staff think giving a smile and greeting customers is the only meaning of service but isn't making right arrangements for a comfortable stay of customers should be considered a part of service as well. The people in charge should train their staff well.i wouldn't recommend this hotel to any one.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the airport

Posted 18-Apr-2017
Wonderful place and the manager on duty was very helpful and he was able to upgrade us to a suite. Had a wonderful experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Location and very good service.

Posted 15-Apr-2017
Pros: Cleanliness,Service & location
Excellent Location and very good service. The staff took excellent care of us and was very helpful. It beautiful and clean hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from bhutan

Staff and hotel very good.

Posted 10-Apr-2017
The staff are very helpful Would like to especially ms pooja in customer relationship she was very helpful. Thank you for a wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Focus on service comfort and tradition.

Posted 03-Apr-2017
Pros: Local feel with all the comforts of home.
Cons: None
Location: The area is safe and there is great local shopping and food. Easy to travel to local and distant attractions.
I was very pleased with my stay (7 nights). I am from the Boston, MA USA area and wanted a comfortable stay with a local feel. Orchid met and exceeded my wishes. The restaurants are frequented by several locals and gives an authenticity that I really wanted. The staff is very attentive without being overbearing. If my travels bring me back to Mumbai I will probably be staying here again.
3 out of 5
by A verified traveller

Bad concierge

Posted 01-Apr-2017
Had to take a taxi early morning to the airport. The front desk told me to take the hotel car @950. The airport us just 5 km away and would cost 100. They could not help me get a taxi too. How can you force people to take the hotel car at a ransom price by ensuring no private taxis around? This is unethical.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel with good location

Posted 27-Mar-2017
Comfortable stay .. though they said they upgraded us - we could not feel any difference.. good location.. interesting breakfast options - including a pure veg restaurant option which was a different experience..
3 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel. Clean.

Posted 26-Mar-2017
Hotel is adequate. Clean. Rooms and bathrooms are little old. No free shuttle to the international airport.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, very close to the airport

Posted 25-Mar-2017
Spacious and clean rooms. Friendly and helpful staff. Happy with the stay.
2 out of 5
by A verified traveller

customer service was not good

Posted 24-Mar-2017
it's suppose to be 5- star...but it's not that service...many misunderstandings that ended up me paying extra....they kept trying to sell me the expensive packages regardless of what I wanted. Staff really wasn't great...at one point I ordered room service and the waiter even asked me for money..saying he doesn't get paid enough....wasn't enjoyable for a "luxury Hotel"...stay elsewhere next time