Ratings based on 262 Verified Reviews

4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3out of 5
for Everyone
by A verified traveller from Mnc

fantastic hotel, excellent facilities

Posted 03-Feb-2017
staff are disorganised and functional. at no point did anyone ask me if i enjoyed my stay, they confused my room charges and claimed i had yet to pay for the room. with an improvement in service this would have been a fantastic stay but proved stressful due to numerous phonecalls to my room claiming i owed them money. shame.
5out of 5
for Everyone
by A verified traveller from Mexico

Amazing hotel, great view to the inside

Posted 11-Jan-2017
It was a great experience! The only downside is that they gave me a cheaper room that the one I had already paid. When I realize it, I went to the recepction to ask for a room that was accordingly to what I paid, and only then they gave it to me.
1out of 5
by A verified traveller from florida

Worst stay after long time .

Posted 26-Dec-2016
We rented 2 largest suite 1000sq ft each. No shower water coming for 3 to 4 days. We have to rent room across street Taj hotel to get good shower . No AC WORKING PROPER AT ALL. We started our 15 days vacation really bad. Please don't stay at hotel. It is not worth at all.
3out of 5
by A verified traveller

Posted 14-Nov-2016 on Hotels
The walk from the elevator to the room was very long, so don't use this hotel if you have an issue with hiking! The shower don't work when I came to use it. I had booked a room on a high floor, but this never materialized. The staff were very helpful, and the food at Namak was delicious.
4out of 5
by A verified traveller

Different but a very nice experience

Posted 17-Sep-2016 on Hotels
A very different hotel concept with palm trees and ponds in the enclosed yard.
4out of 5
for Everyone
by A verified traveller from New Orleans, LA

Sound Proof Hotel Near Airport

Posted 07-Sep-2016
Wonderfully, blissfully quiet hotel. You can't even hear the rain drops on the window! Quietest room we stayed in while in India. If you need relief from the incessant honking that is driving in India, this hotel is for you. Another positive: absolutely great breakfast!
2out of 5
by A verified traveller

Near the airport, short stay for easy access

Posted 06-Sep-2016
Pros: The rooms and cleanliness.
Cons: Staff training and cooperation.
The hotel was nice but the staff t reception were unacceptable. My flight had arrived late and I was checking in at 9pm. I was in Bombay for the night and was planning on meeting friends before my early morning flight. Some friends had come to the hotel with me and weren't allowed up to come and relax with me before we went out. The hotel staff were lazy and uncooperative. I book a hotel because it is a substitute for staying at home when you are travelling. I am paying money for a room it shouldn't matter if i have guests with me. The whole situation took over 30 mins to solve with the reception staff just staring at us whilst we waited for his manager. Eventually the manager didn't come and another receptionist said that if my guests provided ID it would be ok. If it was that easy to solve then why did the first receptionist not know this and waste 30-45 mins of our time?
4out of 5
by DIVYANK from Hyderabad

Posted 12-Aug-2016 on Hotels
Had the best in room sevice dinner!
5out of 5
by Lorrie from Oregon, USA

Friend's Wedding Weekend

Posted 06-Jul-2016 on Hotels
The hotel was recommended by a friend. I looked online to take a look and it seemed alright, so I booked it. Boy, was I surprised when I arrived! The entire hotel is decorated beautifully and the service was exceptional. Everyone... the bell staff, front desk, restaurant staff, travel desk and room service were great, quick to respond, and very helpful. We were able to exchange money, book cars and airline tickets, and order room service quickly and effortlessly. Close to the airport, but not much else. We were able to book a hotel car for a couple of afternoons and moved about the city for shopping. The driver was excellent and stayed with us while we shopped. The only complaint that I had was that there was construction going on just above our room. One night lasting until 10 pm.
5out of 5
by Sui Man Susan from Hong Kong

The best airport hotel in Mumbai

Posted 02-Jul-2016 on Hotels
The best airport hotel in Mumbai, but pls remember that you cannot walk to the hotel from airport. It need to take 10mins by car, you should book pick up service from the hotel.