Title: Auténtico Monterrey Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Auténtico Monterrey Travelers can lounge by the pool in cabanas or sip drinks at the swim-up bar, then venture out to explore Monterrey from this perfectly positioned hotel. ## Photo gallery for Auténtico Monterrey ![Junior Room | In-room safe, desk, blackout curtains, soundproofing - Auténtico Monterrey (San Pedro Garza García)](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/8b375959.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool cabanas (surcharge), pool loungers - Auténtico Monterrey (San Pedro Garza García)](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/423647ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Auténtico Monterrey (San Pedro Garza García)](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/270bfabb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Auténtico Monterrey (San Pedro Garza García)](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/08f5a605.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Auténtico Monterrey (San Pedro Garza García)](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/6707c8dc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Auténtico Monterrey, in the city's heart, offers a vibrant retreat with its on-site restaurant, Reysbar. Guests can enjoy the swim-up bar by the pool or connect with free WiFi in their rooms. Visitors consistently praise the helpful staff and the hotel's prime location. ## Reviews 8.0 Very good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £103 includes taxes & fees 3 Jan - 4 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 25 - Dec 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=34320106&PinnedHotelID=34320106&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room ![Standard Room | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/30af682a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.2 Very good 13 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Rainfall showerhead Private bathroom Hairdryer - 291 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room ![Standard Double Room | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/eefffde5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 9.2 Wonderful 7 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Rainfall showerhead Private bathroom Hairdryer - 291 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Master Suite ![Master Suite | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/w2873h1920x4y0-74a8a904.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Private bathroom Rainfall showerhead Deep-soaking bath - 452 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Master Lounge ![Master Lounge | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/c833d05e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Lounge ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Separate bath and shower Bathrobes Deep-soaking bath - 861 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Room ![Junior Room | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/35000000/34330000/34320200/34320106/8b375959.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room 8.0 Very good 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Separate bath and shower Hairdryer Deep-soaking bath - Sleeps 2 - 1 King Bed ## You may also like Ad ![Seasonal outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/860000/851700/851615/18f5d2bb_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Monterrey Valle Valle Oriente - Pool - Pet-friendly - Free Wi-Fi - Restaurant 8.0 Very good 1,002 reviews £74 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Monterrey-Hotels-Novotel-Monterrey-Valle.h851615.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=2448&destination=Monterrey (and vicinity)&destType=MARKET&latLong=25.66761,-100.315559&searchId=48a7eb9c-241c-43ee-9f4b-8d2738012a87&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1400000/1397000/1396933/96a3277a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Safi Royal Luxury Valle San Pedro Garza García - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMonterrey-Hotels-Autentico-Monterrey.h34320106.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMonterrey-Hotels-Autentico-Monterrey.h34320106.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C25.65064%2C-100.35838&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=F4HkjDR3Qb3enbbuhpz9BkVT--c=) Avenida Manuel Gómez Morín 285, Col Valle del Campestre, San Pedro Garza García, NL, 66265 #### What's nearby - Paseo San Pedro \- 1 min walk \- 0.0 miles - Planetario Alfa \- 2 min drive \- 1.0 mile - San Jose Hospital Medical Center \- 3 min drive \- 1.5 miles - Plaza Fiesta San Agustin \- 3 min drive \- 1.9 miles - Fashion Drive \- 3 min drive \- 1.9 miles #### Getting around - Edison Station - 6 min drive - Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.) - 41 min drive #### Restaurants - ‪Pintxos - ‬1 min walk - ‪Campomar - ‬3 min walk - ‪Bestia Brasa Argentina - ‬4 min walk - ‪Starbucks - ‬5 min walk - ‪P. F. Chang's - ‬1 min walk ## About this property ### Auténtico Monterrey Upscale hotel near Fundidora Park Take advantage of free cooked-to-order breakfast, a swim-up bar and a poolside bar at Auténtico Monterrey. The on-site restaurant, Reysbar, offers breakfast, dinner and happy hour. Free in-room WiFi is available to all guests, along with a terrace and dry cleaning/laundry services. Other perks at this hotel include: - An outdoor pool along with cabanas, sunloungers and a swim-up bar - Free self-parking - Airport drop-off service (surcharge), express check-out and a banquet hall - Meeting rooms, luggage storage and a front desk safe - Guest reviews give top marks for the helpful staff and location Room features All guest rooms at Auténtico Monterrey have comforts, such as air conditioning, as well as amenities, such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property. Other amenities include: - Bathrooms with free toiletries and hairdryers - Coffee/tea makers, heating and daily housekeeping ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1830000/1823800/1823711/w3840h2557x0y4-098ab016.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Collection Monterrey San Pedro San Pedro Garza García - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 1,370 reviews £92 includes taxes & fees 3 Jan - 4 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=1823711&PinnedHotelID=1823711&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/16000000/15140000/15137800/15137748/c673f742.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MS Milenium Monterrey, Curio Collection by Hilton San Pedro Garza García - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.0 Wonderful 1,331 reviews £87 includes taxes & fees 1 Jan - 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Free cooked-to-order breakfast available daily 7:00 AM to noon - A bar/lounge - A poolside bar - A restaurant - A swim-up bar - Snack bar/deli ### Restaurants on site - Reysbar ### Things to do - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Meeting rooms ### Outdoors - Pool cabanas (surcharge) - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 60-inch plasma TV ### Food and drink - Coffee/tea maker - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Heating (climate-controlled) - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: MXN 450 per vehicle - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Auténtico Monterrey Hotel San Pedro Garza Garcia Auténtico Monterrey San Pedro Garza Garcia Hotel Auténtico Monterrey San Pedro Garza Garcia Auténtico Monterrey Hotel San Pedro Garza Garcia Auténtico Monterrey Hotel Hotel Auténtico Monterrey Auténtico Monterrey Hotel Auténtico Monterrey San Pedro Garza García Auténtico Monterrey Hotel San Pedro Garza García ## Frequently asked questions ### Does Auténtico Monterrey have a pool? ### How much does it cost to stay at Auténtico Monterrey? ### Is Auténtico Monterrey pet-friendly? ### How much is parking at Auténtico Monterrey? ### What time is check-in at Auténtico Monterrey? ### What time is check-out at Auténtico Monterrey? ### Does Auténtico Monterrey provide a shuttle to the airport? ### Where is Auténtico Monterrey located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Auténtico Monterrey Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.4 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 416 8 - Good 202 6 - Okay 124 4 - Poor 79 2 - Terrible 64 ## Reviews ### 10/10 Excellent #### Oscar 30 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place and amazing location We love this hotel and stay every year because of the look and feel of the rooms and Restaurant and the location where you can walk to 2 dinning and shopping areas. ##### Oscar Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Diego 3 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great facilities ##### Diego Stayed 1 night in Mar 2025 ### 2/10 Terrible #### Joaquin 18 Sept 2025 Disliked: Amenities, property conditions & facilities This is in no shape or form a 4 star hotel…. More like a 2 star hotel if anything. The location is prime but the hotel is very outdated. The room didn’t have a closet, it was the open cabinet in the bathroom with no hangers. The reception area was ghetto. The staff was friendly. For the price, i wouldn't recommend anyone to stay here ![](https://a.travel-assets.com/ugc/hotel-reviews/8113a117-6760-4036-b652-3bbe9e660891-1758216026086.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/70c5853c-c791-474d-a36c-5967b01dc9c3-1758216009488.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/17fdd69b-e6bd-4af8-b52f-78f0a26a6c4e-1758216035391.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6be6370d-22b7-4d66-a30e-662a6e9a0403-1758216040134.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joaquin Stayed 1 night in Sep 2025 ### 8/10 Good #### Norma 18 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked the location, it was walking distance from everything that’s convincingly to someone traveling alone. My room had a bad Oder I let the front desk know to check it and when I came back the Oder was less but still there. I was uncomfortable because of the Oder but after a while I just felt with it since my stay was short. ##### Norma Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Marisela 4 Mar 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The restaurant inside the hotel was delicious. The hotel needs some remodeling. ##### Marisela Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Bryan 18 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great experience. Staff is the best! ##### Bryan Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Bryan 20 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are incredible here. They are the main reason this is the first place I look to make a reservation when I am in Monterrey. All the other amenities make it an easy choice as well! ##### Bryan Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Alessandro 10 Jul 2024 Liked: Cleanliness, property conditions & facilities Perfect Location Safe ##### Alessandro Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Lucila 4 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great views at the rooftop, excellent location, the staff is very friendly, liked the concept of the restaurant that is also a vinyl music store. ##### Lucila Stayed 1 night in Aug 2024 ### 10/10 Excellent #### David 4 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5-STARS! This hotel is AWESOME! Staff was great! Eugenio the owner made sure my stay statt to finish was perfect! I highky recommend and will be staying here again! ##### David Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Maria 28 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Highly recommend! Its close to two major malls, clean and well located. The breakfast is delicious too! ##### Maria Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Javier 23 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Incredible, the staff was very kind, thanks for all the support. Also all the hotel is very comfortable. ##### Javier Stayed 1 night in Jul 2024 ### 8/10 Good #### LICET 16 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities The location is the best part of this hotel! It’s a little bit of a mystery to find the lobby and the hallways are a bit skiddish but overall is good for the price. Parking included is a plus ! ##### LICET Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Angel 21 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service. Was helped and with an upgrade. I would recommend to stay here. It is calm and convenient in the area. ##### Angel Stayed 1 night in Nov 2024 ### 4/10 Poor #### Chantal 13 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room was good, but overall hotel was very rundown. ##### Chantal Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Sam 30 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities close to my work area and comfortable ##### Sam Stayed 1 night in Jun 2024 ### 8/10 Good #### Christian 22 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In general good, will probably need some maintenance around the carpet and some minor details on the rooms ##### Christian Stayed 1 night in Feb 2025 ### 10/10 Excellent #### lautaro 14 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice , central and convencional rate ##### lautaro Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Ana 30 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service was on point and specially the complimentary breakfast was delicious. Our only deduction from the 5 stars service was that the elevator was not working. ##### Ana ### 10/10 Excellent #### charlotte 22 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is awesome, clean sheek, comfy bed, great wifi. We appreciated the little dining table. The pool is perfect since monterrey is as hot as the surface of the sun. Great little restaurant bar down stairs. Please tell the owner to rip the nasty carpet out of the hall and lobby and repaint. Location is perfect ##### charlotte Stayed 1 night in May 2024 ### 4/10 Poor #### Brigitte 2 Nov 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities Hotel looks ran down, poor maintenance. Carpets look old and dirty, wall are scratched painted maybe 10 years ago. Roof top area is in very bad shape does not look like the picture, not an area where you can hang around and chill. Staff and restaurant area quite good ##### Brigitte Stayed 2 nights in Oct 2024 ### 4/10 Poor #### Laura Gabriela 26 Nov 2024 Disliked: Cleanliness, property conditions & facilities The room had a terrible fish smell and there were no other rooms so we had to walk to the HEB across the street to buy cleaning supplies for the room. The hotel must have been rushed when being remodeled or something because there is grout missing from the tiles in the shower walls and the ground. The towels were not changed not ONCE. We stayed 3 nights. The bar downstairs was very nice and the staff was great. ##### Laura Gabriela Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### rolando 9 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Needs updating May benefit from a little remodeling, access is interesting, the lobby is on the 3rd floor, it could easily be on the first (bottom) floor, the restaurant is nice and the included breakfast was great. The few issues were, i arrived before my guest and there were many hairs on the restroom counter, i wiped them off with a towel so that my guest wouldn't get disgusted. The the mirror in front of the sink was tiny. The rooftop deck needs some repairs, that wouldnt never pass code in USA, but its Mexico. Nice views though. ##### rolando Stayed 1 night in Apr 2024 ### 10/10 Excellent #### charlotte 27 May 2024 Liked: Staff & service, amenities, property conditions & facilities We were in this hotel for a week for a work trip. First impression was a little shakey, the lobby and hallways really need updated- take out that old crappy carpetx Repaint etc. However, once we got to our room, we were fine, our room was clean modern, the most comfortable beds ever and a view of the mountains. The internet is fast and reliable, the bar/restaurant downstairs is good and convenient. The pool on the room is great, the deck has suffered a bit, but its to be expected in that climate. The staff was super friendly. Its a 10 minute walk to smart fit (a big gym chain), and a 4 minute walk to la nacional (highly recomend for steak). Its literally next to/connected to a city market (high end fancy supermarket with restaurants inside). We would definitely stay here again, we hope the management upgrades the shared spaces as a little rennovation could help a lot in the lobby and the hallways! ##### charlotte Stayed 4 nights in May 2024 ### 2/10 Terrible #### Baldemar 11 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Didn’t feel safe at hotel I was visiting Monterrey for a wedding . Once I got to my room it was very dirty and there was a huge hole on the wall that I could see wires and it was missing a piece of wall. Didn’t feel safe staying there because it was a big hole and felt like any type of animal could come out from there at night. Room was extremely dusty and dirty it’s not the way it looks on pictures . I told the lady that I didn’t feel safe there and that I wanted my refund she said they would look into it. I received an email yesterday from hotels.com saying that they couldn’t get any feedback from the manager. I am very disappointed with hotels because no one was able to help me . I am not asking for any money back but at least to give me a credit for the money I spent and didn’t stay there . Very dissatisfied and disappointed ![](https://a.travel-assets.com/ugc/hotel-reviews/635AF24CFF7362362EF8BF7FF38217972B11C18F1738914420426.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Baldemar Stayed 2 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Cannes](https://www.expedia.co.uk/Cannes-Hotels.d602282.Travel-Guide-Hotels) > > [Edinburgh Marriott Hotel Holyrood](https://www.expedia.co.uk/Edinburgh-Hotels-Macdonald-Holyrood-Hotel-And-Spa.h546065.Hotel-Information) > > [Koza Cave Hotel](https://www.expedia.co.uk/Nevsehir-Hotels-Koza-Cave-Hotel.h4344162.Hotel-Information) > > [LSE Carr-Saunders Hall - Campus Accommodation](https://www.expedia.co.uk/London-Hotels-LSE-Carr-Saunders-Hall-Campus-Accommodation.h11974661.Hotel-Information) > > [Aparthotel Vibra San Marino](https://www.expedia.co.uk/Sant-Josep-De-Sa-Talaia-Hotels-Hotel-Apartamentos-San-Marino.h1876446.Hotel-Information) > > [Hotels in Jibacoa](https://www.expedia.co.uk/Jibacoa-Hotels.d6358409.Travel-Guide-Hotels) > > [Hotels near Amarilla Golf and Country Club](https://www.expedia.co.uk/Amarilla-Golf-And-Country-Club-Hotels.0-l6168414-0.Travel-Guide-Filter-Hotels) > > [Marina Hotels in Southampton](https://www.expedia.co.uk/Southampton-Hotels-Marina-Hotel.0-0-d3245-tmarinahotel.Travel-Guide-Filter-Hotels) > > [Hotels in Gouda](https://www.expedia.co.uk/Gouda-Hotels.d5310.Travel-Guide-Hotels) > > [Courtyard by Marriott Pittsburgh University Center](https://www.expedia.co.uk/Pittsburgh-Hotels-Wyndham-Pittsburgh-University-Center.h3215.Hotel-Information) > > [Allsun Hotel Albatros](https://www.expedia.co.uk/Teguise-Hotels-Allsun-Hotel-Albatros.h9553192.Hotel-Information) > > [Tempo by Hilton New York Times Square](https://www.expedia.co.uk/New-York-Hotels-Tempo-By-Hilton-New-York-Times-Square.h17497.Hotel-Information) > > [Off Paris Seine](https://www.expedia.co.uk/Paris-Hotels-OFF-PARIS-SEINE.h13304275.Hotel-Information) > > [The Royal Park Hotel Iconic Osaka Midosuji](https://www.expedia.co.uk/Osaka-Hotels-The-Royal-Park-Hotel-Iconic-Osaka-Midosuji.h39192278.Hotel-Information) > > [Villas Gran Canaria](https://www.expedia.co.uk/Gran-Canaria-Villas.d6047134-aaVillas.Travel-Guide-Accommodation) > > [Vila Gale Nautico Resort Hotel](https://www.expedia.co.uk/Silves-Hotels-Vila-Gale-Nautico.h330319.Hotel-Information) > > [Bougainvillea Barbados](https://www.expedia.co.uk/Maxwell-Hotels-Bougainvillea-Barbados.h197672.Hotel-Information) > > [Hotel Les Monges Palace Boutique](https://www.expedia.co.uk/Alicante-Hotels-Hotel-Les-Monges-Palace-Boutique.h39043164.Hotel-Information) ### Flights ### Activities ### Packages > [Jamaica Holidays](https://www.expedia.co.uk/Jamaica.d88.Holidays-City-Breaks) > > [Matera Holidays](https://www.expedia.co.uk/Matera.d602067.Holidays-City-Breaks) > > [Stone Town Holidays](https://www.expedia.co.uk/Stone-Town.d6143861.Holidays-City-Breaks) > > [Beale Street](https://www.expedia.co.uk/Beale-Street-Downtown-Memphis.d6080305.Attraction) ---