Ratings based on 2,217 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from pacifica, CA & Long Island, NY

Lovely !

Posted 15-Oct-2017
Lovely setting with pretty outdoor spaces and a secluded feel for a city street. Beautiful rooms, balconies and fireplaces in both of the rooms I booked. Accommodating staff with good suggestions for lunch, drinks and activities.
Comment from Hotel Management
18-Oct-2017 by Hotel Pacific Team, Hotel Management
Hi Dale, Thank you so much for the lovely review! We are happy to hear you enjoyed our friendly service and your spacious junior suite. We hope to see you again in your future travels to Monterey.
5 out of 5
Recommended
for Everyone
by A verified traveller from san jose, ca

Friedly staff, great location

Posted 14-Oct-2017
Told them it was my birthday and they delivered a complimentary bottle of wine. Bed was a little soft but that's just me. Second time there & I would go again.
Comment from Hotel Management
18-Oct-2017 by Hotel Pacific Team, Hotel Management
Hi Jim, Belated happy birthday to you! We are delighted to hear that our hotel and our team were instrumental to make your celebration memorable. We hope to see you again in your future travels to Monterey.
5 out of 5
Recommended
for Everyone
by A verified traveller from pacifica CA

Helpful staff, lovely and convenient setting

Posted 11-Oct-2017
Recommended by a friend. Loved the comfort and easy access to all the attractions in the area. Will surely use this place again.
Comment from Hotel Management
12-Oct-2017 by Hotel Pacific Team, Hotel Management
Hello Dale, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Hotel Pacific in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Oct-2017
The room was nice, but we were in a basement room and the hallways are all tile and very noisy throughout the day. The room above ground are probably nicer but the place could use a make over.
Comment from Hotel Management
11-Oct-2017 by Hotel Pacific Team, Hotel Management
Hi, Thank you for the time to share your recent stay with us. We greatly appreciate your positive and constructive feedback, and will share your comments with our team as we work to improve. We hope to welcome back you in your future travels to Monterey.
2 out of 5
Recommended
for Couples
by A verified traveller from Los Angeles

nice hotel, bad service

Posted 11-Sep-2017
Pros: close to aquarium, beach and Fisherman's Wharf/restaurants
Cons: Customer service
Location: walkable to Fisherman's Wharf, Monterey Bay Aquarium, restaurants and nightlife.
We were lucky to find a reservation on a busy Holiday weekend so I will preface this with the acknowledgement that the hotel was busy. However the issue we had was on Monday, when the customer agent herself said "most" guests were leaving. We returned to our room mid-day Monday to find that it had already been cleaned-yay! However the comforter that was placed on our bed-which was stark white before-was now visibly dirty and had a strange blood stain on it. We had two small children with us, no one was bleeding (we definitely know with kids!) much less a cut large enough to smear blood across a white comforter. I called down immediately to housekeeping (i.e. the front desk) the agent said she would let housekeeping know right now. Fast forward to two hours later, still no housekeeping. We left and returned, another two hours later. Still no new comforter. That's four hours! I went and spoke to someone at the desk this time, still nothing from housekeeping. Now it's getting close to bedtime for the kids and we need someone to take care of this right away. My husband calls down, the agent says housekeeping is "very busy. Will get around to it eventually". Housekeeping never came. We slept in bed with just sheets because I did not want to expose my children to a blanket in our hotel room with someone else's blood. Needless to say, we won't be going back. The agent at the desk also had no recos for lunch, dinner etc or knew the area very well which wasn't very helpful.
Comment from Hotel Management
30-Sep-2017 by Hotel PacificTeam, Hotel Management
Hi Lindsay, Thank you for your feedback on your recent stay with us. We want to offer our most sincere apology for the poor service and attention you received during your stay with us, we can assure that is not our standard. Guest service and satisfaction is our top priority and your comments have been shared with our management team for immediate correction. Thank you for selecting Hotel Pacific and we hope you will give us another try in your future travels to Monterey.
5 out of 5
Recommended
for Everyone
by A verified traveller from Grass Valley , CA

Lovely hotel.

Posted 11-Sep-2017
Pros: The room was larger and better than I experienced . I also loved the outdoor living space. The grounds and flowing fountain were beautiful.
Cons: The refrigerator needed to be replaced but it worked. Items fell out when opened .
Location: Perfect location . A short walk to the warf and the grocery store .
Love, love, love this hotel . I will diffinately stay there the next time I go to Monterey . Spacious room, excellent staff, and perfect location .
Comment from Hotel Management
28-Sep-2017 by Hotel Pacific Team, Hotel Management
Hi Bernice, Thank you for staying with us and for your kind review. We are overjoyed to hear how much you love our hotel! We have shared your comments about the refrigerator not working with our maintenance team for immediate corrective action. It was a pleasure having you as our guest and we look forward to seeing you again in your future travels to Monterey.
2 out of 5
by A verified traveller from San Francisco

Hotel near wharf in Monterrey

Posted 05-Sep-2017
Pros: Location
Location: Fisherman Wharf/ Cannery Row
The rooms are very dark, especially the 1st and 2nd floor. Our "superior level King" was a Long narrow room with window at one end. More like a cave. Furnishings were suitable. The room numbering systems is confusing, doesn't make sense.
Comment from Hotel Management
08-Sep-2017 by Hotel Pacific Team, Hotel Management
Hi Mike, thank you for your feedback. While we are pleased to hear you enjoyed our fantastic location in Monterey, we regret to hear you were not entirely satisfied with your entire stay. Should your travels bring you back to Monterey, we suggest considering our premier junior suites as they are on high floors and have more sunlight. Thank you again for choosing our hotel and we hope to see you again in your future travels to Monterey.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Bergen, NJ

Nice Hotel on a busy road

Posted 03-Sep-2017
Pros: Nice sized rooms. Accessible location.
Cons: The hotel is dated.
Location: It's a 5 minute walk to the Wharf. 20 minutes to Cannery Row.
Hotel Pacific has a nice Hacienda decor that you would expect in California. The rooms and facilities are dated, but the staff is nice. It is on a busy road that's quite loud, but accessible to most of the sites in Monterrey. Just don't go during the Concurs d' Elegance because they triple the prices.
Comment from Hotel Management
06-Sep-2017 by Hotel Pacific Team, Hotel Management
Hi Ralph M., Thank you for staying at Hotel Pacific. We are delighted to see there were several aspects of your stay that you enjoyed. We suggest checking out our premier junior suites as they are away from the street. We hope to see you again in your future travels to Monterey.
2 out of 5
by A verified traveller from vancouver

Nice pics on the site but a really old hotel

Posted 20-Aug-2017
Noisy and old and smelly and not worth the money Ok it was Monterey car weekend and all the hotels want to charge you 5 times what they are worth and if you grab a room let minuite But this place is 2 star if that
Comment from Hotel Management
01-Sep-2017 by Hotel Pacific Team, Hotel Management
Hi asgar, Thank you for staying at Hotel Pacific and sharing this review. We have discussed some of your comments to our team (management and housekeeping) to work on some of the opportunities of improvement you shared. We hope to get another chance to provide a better visit in the future, but we do appreciate giving us a chance and the time you spent to share your experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Walking distance to harbor & farmers market on Tue

Posted 11-Aug-2017
Pros: Location was great and the staff was very accommodating
Location: Harbor and restaurants are within walking distance. Trolley stop is close
Room was very spacious. We liked the fireplace and terrace. Bed was comfortable. Continental breakfast was included and had a variety of muffins, cereal, bagels, fruit, yogurt and hard boiled eggs. The staff, especially Sonny, was very helpful and always pleasant.
Comment from Hotel Management
23-Aug-2017 by Hotel Pacific Team, Hotel Management
Hello Linda, Thank you for sharing your experience at our hotel. We appreciate your kind words about Sunny, and we are delighted he was able to make your stay pleasant. Our team works hard to ensure a positive and relaxing experience. We hope to have you back with us again in your future travels to Monterey.