Ratings based on 2,062 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Hotel good, Weather bad. Breakfast a little mundane.
5out of 5
Recommended
for Everyone
by A verified traveller from Santa Fe, NM

Loved it, wish we would have stayed longer

Posted 16-Jan-2017
Pros: Everything mentioned above.
Cons: The continental breakfast.
Location: The First Theater is right next door, and it was less than a 5 minute walk to the wharf.
We were a little concerned with other reviews, but our experience was fantastic. We visited in January, so it was in the 40's at night when we arrived, and immediately got the easy to use fireplace going, and it got so warm that we had to turn it off in the middle of the night, so no problems there. The bed, for us, was super comfortable, the room was spotless, the bathrooms very nicely remodeled and gorgeous. We requested a room more towards the center of the hotel, so we didn't have the road noise issue at all. My wife and I can't say enough about how wonderful our experience was. I do agree that the breakfast should probably not even be served, I took one look at it and left.
5out of 5
Recommended
for Everyone
by A verified traveller

Walking distance to wharf

Posted 09-Jan-2017
I am local and I stay here with my dog when dangerous storm conditions threaten to topple trees on my property. It's a safe, comfortable place to escape the storm for a few days. it is walking distance to wharf and downtown Monterey.
Comment from Hotel Management
17-Jan-2017 by Hotel Pacific Team, Hotel Management
: Thank you for staying at Hotel Pacific. It was a pleasure to have you and your dog as our guests and we hope that you visit us again soon.
3out of 5
by A verified traveller from California

staff are friendly but not empowered

Posted 27-Dec-2016
Pros: the room
Cons: amenities; food is poor.
Location: great location. walking and trollie make this easy to access.
The room was great. But, then you start to find limitations. The room coffee maker could NOT be any smaller. Why not a hot water heater and coffee press instead? And, no regular coffee and creamer in the room. You tell the staff and they tell you they are not to normally stock creamer. The morning breakfast is far worse. Toasters do not work. Staff provides one pump coffee canister to serve all guests; this does not work. The food is sub-par; literally like bad cafeteria food. The the afternoon tea is merely coffee. Not even hot water for tea. I am a California native and have traveled the world many many times. This place actually makes me feel bad to see folks from other counties visit this place and they get the impression this is what the US/California is like.
Comment from Hotel Management
19-Jan-2017 by Hotel Pacific Team, Hotel Management
Dear Ca native, thank you for staying at Hotel Pacific. We are delighted that you enjoyed your junior suite and our great location. We regret to hear that certain aspects of your stay fell short of your expectations. We are currently looking at our breakfast in hopes to add more variety for our guests. We hope to see you again on your next visit to Monterey.
5out of 5
Recommended
for Couples
by A verified traveller from san francisco

Posted 15-Dec-2016
the fireplace is nice for the cool night . it is a short walk to wharf, except we notice one person follow us right and left for 40 min in board daylight. we went back to hotel chat with hotel stuff that the area suppose to be very safe.
Comment from Hotel Management
23-Dec-2016 by Hotel Pacific Team, Hotel Management
Dear kammy, thank you for staying at Hotel Pacific. We are happy to hear you enjoyed your fireplace in your junior suite and our convenient location from the wharf. We look forward to seeing you again on your future visit to Monterey.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 28-Nov-2016
Pros: the suite
I don't think guest should have to pay to park in the hotel garage
Comment from Hotel Management
02-Dec-2016 by Hotel Pacific Team, Hotel Management
Hi Christine, thank you for staying at Hotel Pacific. We are happy to hear you enjoyed your junior suite. We hope to see you again.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Great location and space.

Posted 07-Nov-2016
Pros: The room was large with sitting area, eating area, nice balcony, spacious bathroom.
Cons: No shower cap, bench at end of bed didn't look clean. The elevator closest to my room didn't seem to be working. Waited a long time and then went and found another one.
Location: This is the perfect location to do Monterey - close to restaurants, the bay, shopping and all the tourist attractions.
Comment from Hotel Management
24-Nov-2016 by Hotel Pacific Team, Hotel Management
Hi Karen, Thank you for staying at Hotel Pacific. We are happy to hear that you enjoyed your junior suite and you found the hotel’s location to be conveniently close to restaurants, shops and many popular attractions in Monterey. We hope to see you soon!
3out of 5
Recommended
for Everyone
by A verified traveller from US

Ask for a room away from the street

Posted 01-Nov-2016
Pros: Very nice, large room. If it were not right on the busy road it would have been greay
Cons: Noisy traffic, stay away from rooms on the street
Location: Nice location
Comment from Hotel Management
03-Nov-2016 by Hotel PacificTeam, Hotel Management
Dear Tom, Thank you for staying at Hotel Pacific. We are pleased to hear that you found your junior suite nice and spacious. We hope to see you soon.
5out of 5
by A verified traveller

Posted 25-Oct-2016 on Hotels
Amazing
Comment from Hotel Management
03-Nov-2016 by General Manager, Hotel Management
Thank you for your 5 star rating! We hope to see you soon!
3out of 5
Recommended
for Everyone
by A verified traveller from Roseville, United States of America

The room was great but the beds are hard.

Posted 24-Oct-2016
Pros: Big room very comfortable size for a family. The fridge was not maintained right needs defrosting and their was something inside that was not supposed to belong their, somebody's packed food from a previous user I think?? I hope they cleaned the room though??
Cons: The beds were not so comfortable. Parking garage is not a good size for a standard SUV. Better bring a regular car. It is not enough for everybody staying in their hotel. Wants you to pay $20 more and your staying in a Junior Suite???
Location: Everything is near that is just the best thing.
Comment from Hotel Management
03-Nov-2016 by Hotel Pacific Team, Hotel Management
Dear CIP, Thank you for staying at Hotel Pacific. We are happy to hear that your junior suite was big and comfortable. We value your feedback and we regret certain aspects fell below your expectations. we hope on your future visit to Monterey you will give us another chance.