3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Travellers Beach Hotel & Club

3.5 out of 5
Travellers Beach Hotel & Club
Serena Road, Mombasa

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Emma

Run down hotel with a limited bland food menu. There was a wasp buzzing in our room all night. Not worth the $ we paid
Stayed 1 night in Feb 2024
Response from bs on 6 Mar 2024
Dear Emma,Thank you for taking time to review us. It is unfortunate you did not enjoy your stay with us, we apologize for this one off occasion and assure you of a better stay in your next stay.

8/10 Good

Stanslous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Lorna K. on 21 Feb 2024
Dear Stanslous,Thank you so much for taking your time to review us.It was both an honor and a pleasure to serve you. Wishing you well Looking forward to serving you again soon.

8/10 Good

Narhari

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location with easy access from mombasa airport. Good for beach walks.
Stayed 5 nights in Dec 2023
Response from Lorna K. on 21 Feb 2024
Dear Narhari,Thank you so much for taking your time to review us.We appreciate the feedback and look forward to serving you again soon.

8/10 Good

Callum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Brigit Saru on 20 Sept 2023
Dear Guest,Thank you for the positive high score, we value your feedback. Looking forward to welcome you once again.

10/10 Excellent

Kiran Prafulchandra

Stayed 3 nights in Sep 2023
Response from Kennedy on 8 Oct 2023
Dear Kiran,Thanks for your positive and valued reviews. and it was a pleasure hosting you with us.

6/10 Okay

Abbas

Stayed 1 night in Sep 2023
Response from Ken on 19 Sept 2023
Dear Abbas,Thanks for choosing Travellers Beach Hotel and for the positive reviews. we value your feed back and we have noted on the are we need to improve.

6/10 Okay

Casey

Business traveller
Liked: Cleanliness, staff & service, room comfort
The internet was not working for the first couple of days which made working difficult. The construction was also very noisy; you could consider not hosting guests in rooms that are right next to construction as it is disturbing to sleep. It was also a bit strange that we had to go to a different restaurant far away just because we were new guests...might guests be able to choose where they eat? Service and staff were wonderful, especially Martin who was extremely kind and helpful.
Stayed 4 nights in Aug 2023
Response from Kennedy on 27 Aug 2023
Dear Casey,It was a pleasure hosting you with us thanks for your positive review, we have noted with concerned on the areas that we need to improve on. we promise you of an enjoyable stay with us on your next visit.

8/10 Good

LEE

Travelled with group
Liked: Staff & service, amenities
Thoroughly enjoyed my stay at Travellers and would definitely come back. The customer service was spectacular. We were first greeted by Elias, then the rest of the staff and all was immensely appreciated. Huge apprciation to the chef, who would come out at the end and individually ask us what our thoughts were. The buffet food was so delicious. To top it off, we were sick and he even cooked up a rice dish especially for us. Unfortunately the rooms are very dated and need a renovation. Bathrooms quite unpleasant. The pool and recreational activities are very good! I would suggest for the hotel to implement a policy where you can only leave your towel on a sunbed for 30 minutes. Most of the time no one is on the bed and it's wasteful and under utilised.
Stayed 4 nights in Jan 2023
Response from BS on 31 Jan 2023
Dear Guest,Thank you for the detailed review. We appreciate all our mentioned staff and as a norm, a token of appreciation follows through looking foward to hosting you soon.Regards,Brigit Saru

8/10 Good

Jessica

Great
Response from Brigit Saru on 17 Jan 2023
Dear Jessica,Thank you for taking time to give us feedback. We appreciate. Looking foward to hosting you once again.Regards,Brigit Saru

8/10 Good

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Stayed 4 nights in Dec 2022
Response from Brigit Saru on 17 Jan 2023
Dear Guest,Thank you for the positive feedback.Looking foward to hosting yo once again.Regards,Brigit Saru

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms.
Response from Brigit Saru on 17 Jan 2023
Dear Guest,Thank you for the positive review. We appreciate.Regards,BS

4/10 Poor

Florence

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Oct 2022

2/10 Terrible

farid

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Phenomenal setting, Poor staff and customer care.
Paid a lot of money (for me) for two nights in this hotel based on the fact that I had visited there and used the pool etc. Unfortunately the service was not equal to the surroundings. The staff (one or two in particular) were robotic and unresponsive, they seemed to be more interested in procedure than customer service or care. I personally find it crazy when you have staff who just seem very unhelpful, rigid and unwilling to change their position (whatever that might be) What a shame!! As the hotel and its location are phenomenal …. Completely let down be front desk (first point of contact) staff. There needs to be some training here I think, staff need to understand that first priority is the care of guests NOT procedure.
Stayed 2 nights in Jan 2022
Response from Travellers Beach Hotel & Club on 17 Jan 2022
Dear Farid, Thank you for giving us your review. We truly apologize on what happened on your just concluded visit and after investigations with the front desk team it seems that it was a matter of facemask that left a bitter taste. The management takes all guests feedback serious and would like to reassure you that we have already resolved that concern. We would love to serve you once again, please do let us know whenever you are within Mombasa Environs. Stay Safe, Stay blessed.

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Health Policy and Climate Change - Apple Books
It was a relaxed stay. Was able to complete editing and online publication with Apple Books of a new book on "Health Policy for Climate Change". Value for money for **** star hotel.
Beach and ocean front
Sunrise from balcony
Stayed 10 nights in Dec 2021
Response from Travellers Beach Hotel & Club on 17 Jan 2022
Dear Guest, Thank you for taking time to review us. We are glad that you took time to enjoy the facility and that your mission was accomplished. We all looking foward to hosting you once again

8/10 Good

Kwame

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent but the water in the room was salty and the hot water didn't flow well in the morning.
Stayed 6 nights in Nov 2021
Response from BS on 23 Nov 2021
Thank you for taking time to review us.We have taken note of the concern raised and an action is in place.We are all looking forward to hosting you once again.

8/10 Good

Olivier

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from BS on 3 Nov 2021
Dear Guest, Thank you for the time taken to review us. We appreciate.

10/10 Excellent

Hasnain

Stayed 9 nights in Aug 2021

10/10 Excellent

joseph

Stayed 1 night in Jul 2021

10/10 Excellent

RALPH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Excellent service, very friendly and accommodating. I will only stay at Travellers’s Hotel in Mombasa for my upcoming dates, security is on their game, loved it. Best waiter is a gentleman called bush man, talk about above and beyond. Ralph
Stayed 9 nights in Jun 2021
Response from BS on 2 Aug 2021
Dear Guest, We appreciate the time taken to review us on. We have shared this review with all the staff members and they are all looking forward to serve you once again. Regards, Brigit Saru

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Kennedy on 8 Nov 2020
Dear esteemed guest we are delighted and privileged to have hosted you with us. We appreciate the time you took to review us it means a lot to us and our new guest. we are working in improving in all our sectors for your next stay's comfort and satisfaction. Reservations Team.

10/10 Excellent

Rajpal Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service. Brilliant hotel!
Stayed 2 nights in Aug 2019
Response from WASWA on 18 Sept 2019
Dear Esteemed Guest, We are privileged and happy to have hosted you. We also appreciate the time you took to review us. Just to let you know that it means a lot to us and our new clients. We are working on improving all our guests' experiences and yours too on your next stay. We ask that you be our ambassador within your social and professional circles. Sales & Marketing Manager

8/10 Good

Kim

Liked: Cleanliness, staff & service
Nice four day stay
Nice, clean place. Very nice staff. Very good breakfast buffet. Superior room was okay although the bathroom needed an update
Stayed 4 nights in Feb 2023
Response from BS on 1 Mar 2023
Dear Guest,We are glad you took time to review us.We are all looking foward to serve you once again.Regards,Brigit Saru

2/10 Terrible

Joachim

Liked: Amenities
Disliked: Property conditions & facilities
Während des gesamten Aufenthaltes kein warmes Wasser zum duschen und man hat es nicht in den Griff bekommen
Stayed 2 nights in Jun 2022
Response from Travellers Beach Hotel & Club on 10 Jun 2022
Dear Joachim, We appreciate time taken to review us. We do apologize for the one off hot water concern raised during your stay with us. The issue has been handled amicably by having an additional water boilers. We are glad you choose to stay with us and welcome you once again in the nearest future. Regards, Brigit Saru

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal, gutes Essen, sehr hilfreiches Personal.
Stayed 28 nights in Jul 2021

10/10 Excellent

Sweswe, mombasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schon seit vielen Jahren immer wieder in diesem Hotel und es fühlt sich immer wieder an als würde man zu Hause sein. Sehr empfehlenswert !!!
Stayed 1 night in Sep 2019
Response from Wafula on 2 Oct 2019
Hi, We are delighted at your review and the opportunity you took to spend your holiday at Travellers Beach Hotel. We take these reviews as motivation to our staff and a call to perform at a higher level next time. At Travellers Beach Hotel, your ultimate comfort and satisfaction is our core business. Welcome again and again and again. Looking forward to another opportunity to serve you. Management