Check COVID-19 restrictions.

Find out moreOpens in a new window

Serena Beach Resort and Spa

Photo gallery for Serena Beach Resort and Spa

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down duvets, free minibar items, in-room safe

Overview of Serena Beach Resort and Spa

VIP Access

Serena Beach Resort and Spa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Shanzu Beach, Mombasa, 90352

Explore the area

  • Popular LocationBamburi Beach14 min walk
  • Popular LocationMtwapa Mall7 min drive
  • Popular LocationNguuni Nature Sanctuary9 min drive
  • AirportMombasa (MBA-Moi Intl.)23 min drive

Choose dates to view prices

About this area

Mombasa

Located in Mombasa, Serena Beach Resort and Spa is on a private beach. Wild Waters and Mamba Village are local attractions and those in the mood for shopping can visit Mtwapa Mall and City Mall. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Bamburi Beach - 14 min walk
  • Mtwapa Mall - 7 min drive
  • Haller Park - 9 min drive
  • Nguuni Nature Sanctuary - 9 min drive
  • Leisure Golf Club - 9 min drive

Restaurants

  • Fountain — 1 min walk
  • Jahazi Seafood Grill — 1 min walk
  • Safari Inn Bar and Restaurant - 4 min walk
  • Sea Haven - 18 min walk
  • Il Covo Bamburi - 5 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 23 min drive

About this property

Serena Beach Resort and Spa

Hotel with private beach and full-service spa
Catch some rays on Serena Beach Resort and Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All 164 individually decorated rooms feature 24-hour room service and balconies. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches such as minibars (stocked with some free items) and bathrobes.
Serena Beach Resort and Spa offers 164 forms of air-conditioned accommodation with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 21-inch LCD televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach, outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 3 restaurants and 1 coffee shop
  • 1 swim-up bar, 1 poolside bar and 1 bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor tennis courts
  • Aerobics classes
  • Beach volleyball
  • Boat tours
  • Fishing
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motor-boating
  • Outdoor pool
  • Racquetball/squash
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Swahili

Business services

  • Business centre
  • Conference centre (20000 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Ayurvedic treatments
  • Body treatments
  • Body wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Mini fridge

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 6:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; all guests older than 5 are welcome
Rollaway/extra beds are available for KES 200.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: KES 3100 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KES 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 5 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 80 out of 123 reviews
5 - Excellent 65%
Rating 4 - Good. 33 out of 123 reviews
4 - Good 27%
Rating 3 - Okay. 3 out of 123 reviews
3 - Okay 2%
Rating 2 - Poor. 4 out of 123 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 123 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Spa
Stayed 1 night in Nov 2021

1/5 Terrible

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Awful and painful checkout
Had to change my room. No lights at the room at midnight. Checkout was horrible experience as they wanted me to pay for invoices that were not mine and i even didnt go for that restaurant
Stayed 1 night in Aug 2021

2/5 Poor

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad
A day and half out of the days to get internet.
Stayed 2 nights in Aug 2021

5/5 Excellent

Stayed 2 nights in Jun 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
My long weekend at Serena Beach Resort in Mombasa was the perfect end to a three week camping trip throughout Eastern Africa. The property itself is absolutely beautiful with plenty of options for food, activities and relaxation. The room was lovely and large with a comfortable bed, separate shower and bath and breezy balcony. The snorkeling both mornings was fantastic and easy to arrange (big thanks to Said on the boat!). Breakfast and dinner (included with half-board) were delicious and provided a nice variety. Pool was lovely and the swim-up bar was an added bonus. I really enjoyed Samuel at the Butterfly Pavilion who showed me the full life cycle of many species of butterflies the Serena takes an active role in conserving. Perhaps the most important part of my stay was the staff. Everyone had a smile and went above and beyond to make sure that I was comfortable, happy and enjoying myself. My waiter both nights, Victor, was very attentive and nice to talk to. Everline at the front desk was so helpful in getting me a late check out due to my late-night flight to Nairobi. As a solo female traveler, safety and amenities are priority for me. Serena was beyond comfortable and a relaxing haven in Mombasa.
Stayed 2 nights in Feb 2020