Comfort Double or Twin Room | Desk, laptop workspace, iron/ironing board, free WiFi
Check availability

Reviews of Hotel 191 - Moab

2 out of 5
Hotel 191 - Moab
1075 US-191, Moab, UT

Reviews

7.2

Good

Rating 10 - Excellent. 35 out of 88 reviews" "
Rating 8 - Good. 14 out of 88 reviews" "
Rating 6 - Okay. 16 out of 88 reviews" "
Rating 4 - Poor. 11 out of 88 reviews" "
Rating 2 - Terrible. 12 out of 88 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WiFi didn’t work. The sign at night was off and couldn’t find it at first.
Stayed 1 night in May 2024

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms.
Stayed 1 night in May 2024

8/10 Good

John, Kailua Kona

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Shawn

Travelled with partner
Property is older and had major dust bunnies under the bed and the door had no seal so you could see the light coming in around the door… Would stay here again but it is a simple stop and stay for the night not spend a lot of time there as it has no amenities near by.
Stayed 1 night in May 2024

8/10 Good

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never experienced an online check-in. I didn’t know I was texed a message to open the door. Because of a lack of Wifi I had to go to a nearby property in order to open up the message. Once inside the room it was all fine, except for the rather heavy traffic passing outside of highway 191.
Stayed 1 night in May 2024

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not sure there were even staff onsite, but they responded quickly from text
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was basic but just what I expected. Room and bathroom were very spacious. Clean. Everything worked.
Stayed 2 nights in May 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in process is confusing. We received info to check in about a hour before official check in. We saw everyone who arrived and they were all confused. Pictures online show lobby which does not exist.
Stayed 2 nights in Apr 2024

4/10 Poor

Lynea, El Dorado

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay for a quick last minute booking. Floors were dirty feet were black walking around bare feet and everything was definitely run down. Doors were beat up bad, ice machine was broken, beds were stiff. Showers water kept going from hot to cold a lot. My mom’s refrigerator didn’t work well. Positive: The beds were clean.
Stayed 2 nights in Apr 2024

6/10 Okay

VANESSA

Travelled with partner
Disliked: Property conditions & facilities
It’s a budget hotel. Wi-fi didn’t work. No cable tv. Outdated furniture. Hair in bath tub and on bathroom floor. Right off of main st which is noisy.
Stayed 1 night in Apr 2024

8/10 Good

Simran

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you againREGARDS HOTEL-191MOAB

4/10 Poor

Todd

Travelled with family, Travelled with group
Disliked: Staff & service
Wifi was tough to connect to and no internet once connected. Bed bugs in rooms 102 and 103. No tv signal in 103. Didn’t try in 102. Beds were large and comfy malgre the bugs.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Good location an unnoticed gem.
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you againREGARDS HOTEL-191MOAB

6/10 Okay

chris

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Well, if you are looking for a quick last minute or super ahort stay, this place is ok. Very dd location . Paperthin walls and daylight around the whole door. Super cheap.but you get what you pay for. It was clean.
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you againREGARDS HOTEL-191MOAB

10/10 Excellent

Andrea Pineda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This stayed was really good price and location. The room that I stayed looked renovated and clean. The only part that it want very clean was the bathroom. Specially the tub. Other than that great place
Stayed 1 night in Apr 2024
Response from Sam on 24 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you againREGARDS HOTEL-191MOAB

6/10 Okay

Debra

Stayed 1 night in Apr 2024

8/10 Good

Leslie

Liked: Cleanliness
Disliked: Staff & service
Everything is done online. The rom was clean, the bed was comfortable. The hair dryer was broken and some outlets didn’t work. But the room itself was just fine and the location is good.
Stayed 2 nights in Apr 2024
Response from Sam on 11 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you again REGARDS HOTEL-191MOAB

10/10 Excellent

Carol

Travelled with family
Spacious clean room in good are. Still no ice machine
Stayed 2 nights in Apr 2024
Response from Sam on 11 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you again REGARDS HOTEL-191MOAB

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy
Stayed 3 nights in Mar 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to food and other small shops. Walking distance. Room was clean. My only negatives were that the laundry room was locked and it just so happened it was laundry day during my long road trip so I had to go to a laundromat, although not far, there was a person there made me feel unsafe and uncomfortable so it was a negative experience for me to not have those facilities available. Also, no one at the front office for service if you needed anything but there was a number posted on the door so it is possible someone may have been around to assist.
Stayed 1 night in Mar 2024
Response from Sam on 11 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you again REGARDS HOTEL-191MOAB

10/10 Excellent

Loreta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sam on 11 Apr 2024
Hello, we appreciate your valuable feedback, customer service is our priority, we are improving everyday to make your stay better, we are glad you enjoyed staying with hotel-191,hope to see you again REGARDS HOTEL-191MOAB

4/10 Poor

Amberlee

Travelled with family
Disliked: Property conditions & facilities
All of the outlets on one side didn't work so the fridge, microwave, and TV didn't work. The floor was dirty, there was no conditioner, and we were given the wrong code to get in so we had to wait for the manager. They were quick to get there and helpful, and otherwise it was pretty average.
Stayed 2 nights in Mar 2024
Response from Ann on 20 Mar 2024
Sorry for the inconvenience we will make some changes accordingly to make your stay better the next time. Regards Hotel-191

2/10 Terrible

Matt

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Ann on 20 Mar 2024
Sorry for the inconvenience we will make some changes accordingly to make your stay better the next time. Regards Hotel-191

8/10 Good

David

Liked: Cleanliness
Affordable, convenient, and clean. Right on the highway so a little noisy (traffic).
Stayed 2 nights in Feb 2024
Response from Ann on 20 Mar 2024
Thank you for your valuable feedback, at hotel-191, customer service is our priority and we are glad you had a wonderful stay and we hope to see you again. Regards Hotel-191

10/10 Excellent

Caralee

Stayed 2 nights in Feb 2024
Response from Sam on 24 Feb 2024
Thank you for staying with us, customer service is our priority, hope to see you again next time. We value your feedback.Regards Hotel-191 Moab

2/10 Terrible

Noah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
Reserve a room for two weeks and never heard from the property. No front desk and no answering the phone meant it was impossible for me to even get into my room.
Stayed 15 nights in Jan 2024
Response from Ann on 24 Feb 2024
Sorry for the inconvenience, but are extremely sorry for the trouble you faced and we are unable to locate your reservation, can you please give us your details and we can surly double check on it.

10/10 Excellent

Merima

Stayed 1 night in Feb 2024
Response from Ann on 20 Mar 2024
Thank you for your valuable feedback, at hotel-191, customer service is our priority and we are glad you had a wonderful stay and we hope to see you again. Regards Hotel-191

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on 24 Feb 2024
Thank you for staying with us, customer service is our priority, hope to see you again next time. We value your feedback.Regards Hotel-191 Moab

10/10 Excellent

Chris

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on 20 Mar 2024
Thank you for your valuable feedback, at hotel-191, customer service is our priority and we are glad you had a wonderful stay and we hope to see you again. Regards Hotel-191

10/10 Excellent

Mariusz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable, option in Moab
Stayed 1 night in Nov 2023
Response from Sam on 24 Feb 2024
Thank you for staying with us, customer service is our priority, hope to see you again next time. We value your feedback.Regards Hotel-191 Moab

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Their service was super efficient, as I arrived late from the trip, they sent me my check in information via text message and I also checked out via text message, it was very helpful. The place is extremely beautiful and comfortable, clean bed sheets and towels, basic hygiene items such as shampoo, conditioner and even makeup remover are offered. The room also offered a microwave, mini freezer and a good sized smart TV. I recommend this place and would definitely go back.
Stayed 1 night in Nov 2023
Response from Sam on 24 Feb 2024
Thank you for staying with us, customer service is our priority, hope to see you again next time. We value your feedback.Regards Hotel-191 Moab

8/10 Good

Scott

Liked: Cleanliness, staff & service
Great stay in Moab! Keep up the good work!
Stayed 1 night in Nov 2023
Response from Ann on 24 Feb 2024
Thank you for staying with us, customer service is our priority, hope to see you again next time. We value your feedback.Regards Hotel-191 Moab

2/10 Terrible

Stephen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The TV volume did not work. They sent someone to fix it. They did not know how to work the TV. They went into my Netflix account on the TV and upgraded my account. I called Netflix and they said they cannot give me back my old account. Now because of this stupid motel. I have to pay $10 more a month for Netflix, for ever! Never stay at this place!
Stayed 1 night in Nov 2023
Response from Ann on 24 Feb 2024
Sorry for the inconvenience sir, we try to help our guest to make their stay better, and as you were in the room when someone came to fix the tv , they do not have any authority to renew your Netflix account. But we are extremely sorry for the inconvenience.

6/10 Okay

Dana Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean recently renovated to an extent. Extremely noisextremely noisy room was fifty feet away from a highway
Stayed 1 night in Nov 2023
Response from Sam on 24 Feb 2024
Thank you for staying with us, customer service is our priority, hope to see you again next time. We value your feedback.Regards Hotel-191 Moab

4/10 Poor

Phillip

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Location bad No tv Toilets don’t flush right Too noisy from upstairs No front desk Called management several no one came to help Not recommended Should have a refund !
Stayed 2 nights in Nov 2023
Response from Ann on 20 Mar 2024
Thank you for your valuable feedback, at hotel-191, customer service is our priority and we are glad you had a wonderful stay and we hope to see you again. Regards Hotel-191

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind lady. She only spoke Spanish and my Spanish is not that great. We made it work. All is well.
Stayed 1 night in Oct 2023
Response from Sam on 29 Oct 2023
We are glad to hear that you liked your stay, at HOTEL-191, customer service is our priority and we are improving everyday, thank you for your positive feedback, and hope to see you again.

10/10 Excellent

Keith

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on 29 Oct 2023
Thank you for your feedback

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sam on 29 Oct 2023
Thank you for your feedback

10/10 Excellent

Clyde

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the privacy. The contactless entry was unexpected! Large room, great accommodations. Rules and everything laid out nice!
Stayed 1 night in Oct 2023
Response from Sam on 29 Oct 2023
We are glad to hear that you liked your stay, at HOTEL-191, customer service is our priority and we are improving everyday, thank you for your positive feedback, and hope to see you again.

2/10 Terrible

Yimin

Stayed 1 night in Oct 2023
Response from Ann on 20 Mar 2024
Sorry for the inconvenience we will make some changes accordingly to make your stay better the next time. Regards Hotel-191

8/10 Good

Dmitry

Business traveller
Liked: Staff & service, property conditions & facilities
Very poor insulation, you can hear you neighbors
Stayed 7 nights in Oct 2023
Response from Sam on 29 Oct 2023
Sorry for the inconvenience, we are improving everyday by your valuable feedback,we will definitely look at it to make your stay better the next time.

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, quirky, and completely charming. Clean, comfortable, with everything we needed, especially a very comfortable bed. We will stay here again on our next trip to Moab.
Response from Sam on 29 Oct 2023
We are glad to hear that you liked your stay, at HOTEL-191, customer service is our priority and we are improving everyday, thank you for your positive feedback, and hope to see you again.

2/10 Terrible

Tatiana

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Difficult to find. Instructions for check-in were not sent. It took me a long time to find out. When we checked in, the maid was washing in our room. This is a shock. Then they cleaned the room, but the mood was already ruined. Terrible!
Stayed 2 nights in Oct 2023
Response from Ann on 20 Mar 2024
Sorry for the inconvenience we will make some changes accordingly to make your stay better the next time. Regards Hotel-191

4/10 Poor

debbie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never met any one in service because the front office never opened. The amount was more than was first agreed on by $20. The TV was very hard to navigate and use. The beds were very nice and clean. For the number of hotels in the area yours is over priced
Stayed 1 night in Oct 2023
Response from Sam on 14 Oct 2023
Thank you for staying with us, we value your feedback and we tend to improve every day, sorry for the inconvenience you faced. customer service is our top priority. regards hotel-191

10/10 Excellent

Pablo A.

Business traveller
They are very nice people.
Stayed 2 nights in Oct 2023
Response from Sam on 29 Oct 2023
We are glad to hear that you liked your stay, at HOTEL-191, customer service is our priority and we are improving everyday, thank you for your positive feedback, and hope to see you again.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
All good!
Room was Very clean. Check in is wierd (don't go to front desk) call a phone number outside of office door. I guess if contactless is your thing its cool. Check in says 3pm but i didn't get a text with door code till 6.
Stayed 1 night in Oct 2023
Response from Sam on 14 Oct 2023
Thank you for staying with us, we value your feedback and we tend to improve every day, sorry for the inconvenience you faced. customer service is our top priority. regards hotel-191

10/10 Excellent

Yordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Oct 2023
Response from Sam on 29 Oct 2023
Thank you

2/10 Terrible

Madison

Stayed 1 night in Oct 2023

10/10 Excellent

Robertas

👍
Stayed 1 night in Oct 2023
Response from Sam on 14 Oct 2023
Thank you for staying with us, we value your feedback and we tend to improve every day,. customer service is our top priority. regards hotel-191