Search Mismaloya Aparthotels

"Pools werent clean pool decks hadnt been washed in quite a while pool chairs and umbrellas covered in bird mess pools had lots of floaters from plants birds etc areas food in the snack bar was often undercooked we were approached multiple times by hotel "concierges" about a "vacation club" presentation which amounts to a time share which we weren't interested in and felt we almost had to play hide and seek to avoid it. Bar staff in the lobby and pool bars were awesome including Chew,Hugo,Adrian,Luis and,Ivan. They were the best part of the trip rooms were clean and views were awesome but we had to call almost everyday to get enough towels for all of us brought to the room. Minimum food selection at the buffet and only one restaurant besides the buffet children could eat at after lunch time. Our ten year old went to the kids club for a "beach walk" and was given a garbage bag and asked to clean the beach for the staff as well."

"Beautiful place, service and amenities were very good! Beach is small, food is not the best."

"For the price it was ok. We were there for a wedding, and none of the rooms had a hair dryer, which was very inconvenient. The kitchen had adequate supplies for a short stay. The beds were comfortable enough. The bathroom vanity was terrible shape, with broken tiles with mold and the cabinet looking like it had been in a flood. The breakfast buffet was decent. The pool was nice."

"The resort is beautiful, the service was outstanding, the FOOD and DRINKS were amazing, every meal was excellent. If you plan to stay at the resort all day the all inclusive is a must. My only complaint was the restrictions on how to use your resort credits, it was impossible to use, so call the resort and ask because Expedia doesn’t give you that information "

"Great location! Nice food! Very friendly stuff "

"This gay was even more that we could have imagined. The staff was amazing, very hospitable"

"The place was nice when we arrived. There was an issue with our room. We did not have electric electricity for about two hours when we arrived. We arrived there at 4 PM and the power was out due to some construction and it was not back on till 6 PM. The staff was pretty good they would follow up. The only thing that I disliked was the pushy sales tactics regarding a presentation that takes about two hours with a breakfast and they try to throw in some perks like a discounted massage. You have to be plain and just tell them no unless you are interested in the presentation besides that the hotel was in good shape. It was very clean. The butler was very good. He would reach out to me a couple times per day. Also, our Jacuzzi was not working for about a day. I did contact them about that and they did send somebody to fix it. It was pretty fast, but I’ve stayed at many five star resorts and never experienced anything like this with the no electricity and then the Jacuzzi not working, but besides that the place is definitely good but I would go back and maybe try another one. The sister resort is maybe a five minute trolley ride and you can see the ocean or be in the ocean, but the beach there is not very nice. It has a lot of rocks."

"This unit has a fantastic view! Nicely decorated and had everything needed for a comfortable stay. Beautiful beach towels and chairs with umbrella if you wanted to have one in the sand, but we just used it on the balcony for shade. This was perfect! Plenty of fridge room with having the big wine fridge also. Bed was wonderful, water pressure was strong in the shower, so perfect.the owners Matt and Deidra are very responsive and gave us tons of good advice on what was around to do and places to eat etc. they are very responsive and helpful! We highly recommend renting from them. Thank you for allowing us to have this lovely stay! Sue and Kevin. 10/10 trip"

"Overall, we had a good experience at the hotel. The quality of the food and restaurants was truly excellent, and we were very satisfied with that aspect. However, the issue we faced was that the hotel has a newer 5-star building and an older 4-star section. We booked our stay under the impression that it was a 5-star hotel, but the room we were given was in the older section, and we were not informed about this difference. We only realized this when our friends arrived one day later and were assigned rooms in the newer building with much better amenities, even though we had all paid the same price. This was quite disappointing for us."