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"Have been to several resorts in punta cana, however this one was older and it showed. The place is more concerned about getting you to upgrade to their membership for thousands of dollars. They definitely don’t care/prioritize anyone not in the membership. So don’t fall for the “breakfast buffet in an exclusive spot for a 90 min tour”. Now the rooms- I got one of the “nicer” family suites however my tv stopped working day 2, as well as the phones. The other tv in the kids room, never worked from day 1. When they asked how everything was I told them and nothing was even looked at. The one day our room didnt get cleaned for no reason other than we were forgotten about, we came back from the pool to get ready for our dinner reservations, had 0 towels, so went down to concierge since the phones didn’t work and was told they would let housekeeping know, after an hour went by and we had to leave, we passed the concierge and told him still no towels and he told us its not his problem. I would’ve had no problem reusing yesterday’s towels however the bathroom had these little ants on the sink and knee wall so I couldn’t. Staff isn’t the best, most of them are not friendly. Food was ok, nothing great but not bad. The waterpark was very run down compared to the pictures i went by, and half the slides weren’t even open. I will say The entertainment/activities were great. If you’d ask me and my family, if we’d ever go back to this resort, it’s my first time saying no, we wouldn't."

"Great place, attentive staff!"

"The property was great, clean rooms and friendly staff!"

"Marlaney, Albareia and Miskala are the reason we came back for a second week in 2 months. Antonio runs this place as "Customers First"."

"Staff was extremely helpful and spot on in needs."

"Our Concierge was exceptional. Thank you Breilin. All the Staff were very hospitable. Entertainment Team was excellent. Bartenders Felix and Jomi were wonderful."

"It was great the private pool"

"The property is quite big & well maintained by staff. Staff were very friendly and would teach guests a few words if interested. Front desk and Concierge staff didn’t all speak English so relied on translation apps. The buffet served a lot of local foods which was great although would have enjoyed more variety night after night. There was often some type of pool exercise or entertainment in the day and evenings. The property is 1.5 hours from Samana airport and transportation from the airport is not provided. The hotel is not great for people with mobility issues. There’s no path to the beach from the nearest restaurant; you have to walk across a grassy field so would help if there was a path. Couldn’t enjoy the Al A Carte restaurants because they’re all near the beach & too far for my father to walk. Thankfully the buffet was good. I’d recommend this hotel to able bodied people for sure, great staff and beach!!"

"Still need some improvement in the service but globally extremely good. The entertainment team was very good. Thanks to Mr.Brown and Mr.Candy! If you like swimming in the ocean, the hotel is directly in front of agitated water. We had a few days with no swimming allowed. But you can walk outside the complex limit to get into calmer and crystalline water."