I have stayed at this property a lot over the past couple of years. The front desk staff used to know you by name or at least welcome you back if you were a returning guest. The last time and this visit, the front desk staff were disinterested and not very welcoming.
The cost of $30.00 to self park your car is outrageous (and i lived in Miami for 18 years and know how expensive it can be). Plus the little things like no ice bucket in the room and upon checkout, it took more than two weeks to get my incidentals deposit back and i had to keep calling.
Its disappointing because i really loved staying here but i think its time to become loyal to a new hotel.