2 outdoor pools, pool cabanas (surcharge), pool loungers
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Reviews of Hilton Cabana Miami Beach Resort

4 out of 5
Hilton Cabana Miami Beach Resort
6261 Collins Ave, Miami Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 53 out of 146 reviews" "
Rating 8 - Good. 35 out of 146 reviews" "
Rating 6 - Okay. 27 out of 146 reviews" "
Rating 4 - Poor. 11 out of 146 reviews" "
Rating 2 - Terrible. 20 out of 146 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

VALENTINA

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Management on 28 Apr 2024
Thank you for your feedback!

2/10 Terrible

Brandin

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 27 Apr 2024
Thank you for your feedback

8/10 Good

Gabrielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION. ALL THE STAFF WAS WONDERFUL ESPECIALLY FRONT DESK STAFF WERE VERY KIND AND ACCOMMODATING. A/C was turning on making it too cold but they were willing to fix that. There is construction next door but it’s worth dealing with for the LOCATION to the beach. It’s on the beach. Pool is salt water and really warm. They are doing some minor renovations but they have good drinks, cleanliness and kind staff. They are just completing their transition but affordable and comfortable. Good showers and spacious adjoining room set ups. We enjoyed that A LOT! Only Negative is the valet attendant attitudes; Hilton needs to take over that entity or train them as Hilton staff. Overall we enjoyed the stay. Lots of water for you stay hydrated and to refill your water bottles. We would stay again.
Stayed 3 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you so much for your feedback!

2/10 Terrible

Cindy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unhappy with the hotel. Will not be returning nor recommending. I was charged a crazy amount for a hotel that didn’t deliver. I was in the top floor and the garbage coming out the elevator was always full and smelling like dirty diapers, even though I let the staff know, nothing was ever done….reminded again at check out. I used the gym but was unable to fill the water bottles you charged me $35 a day for because the water machine was always broken. I went to get breakfast and waiting over 40 min for a simple granola bowl as I watched other costumers that came after me be served. Beach and pool access was closed, but this was not mentioned when booked. Not worth at all what I paid and will not return….def will be giving bad reviews.
Stayed 4 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you so much for your feedback!

2/10 Terrible

ERIKA

Disliked: Property conditions & facilities
POOL WAS UNDER CONSTRUCTION. Was not made aware of this on the website
Stayed 4 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you so much for your feedback!

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, amenities
My husband and three older children stayed here for 2 days and we were so excited to stay in a nicer hotel on Miami Beach. We were frustrated with the wait staff at the restaurant…we ate there 2 times and got drinks many times and the wait staff was slow and unfriendly. The most frustrating part was the loud construction happening at the hotel right next door. We sat at the restaurant patio to eat breakfast and the jack hammer was on constantly while we were trying to eat and have conversations. I’m not sure we’d stay there again.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your feedback!

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your feedback!

8/10 Good

Torin

Liked: Cleanliness, staff & service
The room was lovely the view to die for, the construction nextdoor actually the dual jack hammers at building next to us and the jackhammer at the pool on 1st floor was loud. But we had a goodtime and the location was good. The beds were excellent would buy the down pillows for home.
Stayed 3 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you for your feedback!

10/10 Excellent

Leana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction on site and on surrounding property, steady traffic on road. Otherwise oceanfront two bed suite was wonderful clean spacious beautiful view from balcony and love the water bottles. Free two hour bike rental and nice boardwalk access. Elevated pool on third floor very relaxing. Beach access pool was closed for renovation. Front desk staff and valet great service.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you so much for your feedback!

4/10 Poor

Riva Maelielle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were horrible. We asked questions and thry didnt seem to know anything
Stayed 3 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Shamez, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Thanks so much for your feedback!

4/10 Poor

shelleen

Travelled with group
Disliked: Amenities, property conditions & facilities
The staff eas nice. The property on the other hand i would not go back to. The rooms were not great. We had to change rooms. Did not hsvr access to one of the pools because they were redoing it. It was bery noisey. They should have given me a discount
Stayed 3 nights in Apr 2024
Response from Management on 18 Apr 2024
Thanks so much for your feedback

6/10 Okay

Verna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed and pillows were great. The staff awesome. Rooms need some up keep. Loved the heated pool. Construction across the street. Made it really hard to sit outside
Stayed 4 nights in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your feedback.

6/10 Okay

Krystel

Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your feedback.

2/10 Terrible

Austin, Scarborough

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
It was amazing
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you so much for your feedback

4/10 Poor

Naomi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you so much for your feedback

10/10 Excellent

memer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Management on 11 Apr 2024
Thank you for your feedback!

6/10 Okay

J. Marc, Delmar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Parking is valet ONLY.....
Stayed 3 nights in Apr 2024
Response from Management on 11 Apr 2024
Thank you for your feedback!

6/10 Okay

Serguio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty. Had not been cleaned from prior use trashcan not emptied, toilet was dirty, sink was dirty
Stayed 2 nights in Apr 2024
Response from Management on 9 Apr 2024
We apologize for the inconvenience, we will learn from this and improve our service levels.

8/10 Good

Viacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you so much for your feedback!

10/10 Excellent

Wael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant time spent in the Hilton Cabana
Stayed 3 nights in Apr 2024
Response from DQ on 7 Apr 2024
Thank you so much for your feedback

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We expected better service, accommodations, and conditions of the property from Hilton……. First, the room was very small, the bathroom was not in good condition, the shower door was not closing completely, the toilet was leaking and generally, everything was worn off … second, two buildings on both sides of the property were going through major renovations (with concrete drilling etc.), and the noise was unbearable. you can hear it from the room, the common areas, the bar, and pool….. until 5 pm every day…not what we were hoping to get on vacation…it was never mentioned anywhere when we booked it, otherwise, we would not choose this hotel. and the “cherry on top” was the broken elevator on the last day. the hotel had two functional elevators, and it was not really enough too, but we ended up waiting for 30 min to get out from the 8th floor with 4 suitcases and 2 kids, so our Uber to the airport charged us for waiting….…. disaster.
Stayed 6 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you so much for your feedback

10/10 Excellent

Kami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff was excellent. Easy beach access. A couple days there was only luke warm water in the shower and the shower door doesn’t completely seal so there was always water on the floor, enough to soak a towel. Overall a great property with great staff.
Stayed 4 nights in Mar 2024
Response from Management on 30 Mar 2024
Thank you so much for the feedback!

6/10 Okay

Hugo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I expected a newer facility or updated facility for the price that I paid.
Stayed 2 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you so much for your feedback

10/10 Excellent

Getachew

They have the best service. We really love it.
Stayed 2 nights in Mar 2024
Response from Customer service on 24 Mar 2024
Thank you for the wonderful review and for staying with us. We appreciate you recommending us and look forward to welcoming you back again soon.

10/10 Excellent

LaKeyvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very friendly and all helped us celebrate my birthday 🎉 i
Stayed 3 nights in Mar 2024
Response from Management on 24 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Anteneh Chekol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Management on 22 Mar 2024
Thank you so much for your amazing review!

4/10 Poor

Tawnyan

Stayed 2 nights in Mar 2024
Response from Management on 5 Apr 2024
Thank you for your feedback

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a very nice stay overall, the cleanliness and comfortability of the room was great! However, we stayed in an accessible room and we were slightly disappointed by the overall accessibility. Firstly, there was a large lip on the floor to exit to the balcony that was not wheelchair accessible. Secondly, the shower was slightly inconvenient, as it spread water everywhere. Lastly, our fridge did not work and we never received service to fix it.
Stayed 2 nights in Feb 2024
Response from management on 11 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. Clean, perfect location and a lot of activities on the property. Restaurant was also good but pricey. Two pools and hot tub but one was closed they also had beach access!
Response from Management on 6 Mar 2024
Thank you so much for your amazing feedback!

6/10 Okay

Brandon

Travelled with partner
Liked: Staff & service
Beach access is great! However, only valet parking is available ($50 per day!) and the hotel hallways, elevators and rooms show a lot of wear. The lobby was disjointed with no flow and several of the machines were inoperable in the exercise room.
Stayed 4 nights in Feb 2024
Response from Management on 5 Mar 2024
Thank you so much for your feedback

10/10 Excellent

Raimundo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Management on 4 Mar 2024
Thank you for your feedback!

6/10 Okay

Jessica

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Management on 4 Mar 2024
Thank you for your feedback!

8/10 Good

Timsy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Private beach at the property was very convenient with kids, heated pool and Jacuzzi were relaxing. Hotel was clean and tidy. Bus stop was right opposite the hotel. Overall a good stay.
Stayed 4 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you so much for your feedback

6/10 Okay

Vikas

Travelled with family
Disliked: Property conditions & facilities
This property needs a lot of cleaning and upgrade. Front desk needs to educate a bit more on customer service. The staff at the restaurant is definitely great. They serve you very well.
Stayed 2 nights in Feb 2024
Response from Management on 28 Feb 2024
THanks so much for the feedback!

10/10 Excellent

David

Travelled with family
It wasn’t new, but it was professionally managed and everything was as it should be.‘I thought the text responsiveness by management was excellent.
Stayed 3 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you so much for your awesome feedback!

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, not many restaurants within a 10 minute walk
Stayed 2 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you so much for your feedback!

6/10 Okay

Kelsey

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall we had a great stay. Unfortunately when we arrived early only one room was ready and we were told the other would be ready by 4PM. We weren’t able to get into our room till around 5pm. The bathroom door was broke so we ended up having to move rooms.
Stayed 5 nights in Jan 2024
Response from Management on 26 Feb 2024
Thank you so much for your feedback

8/10 Good

Jacob

Travelled with family
Liked: Staff & service
The bedding was flimsy and thin. Definitely a bit dated. The property was beautiful and the staff were wonderful. I would stay there.
Stayed 2 nights in Feb 2024
Response from Management on 20 Feb 2024
Thank you so much for your quick response.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on 21 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Digital check in and room keys prior to arrival. Nice! Our extended stay proved our experience wasn’t a fluke. Great hospitality and all around service. 2 pools with plenty of seating plus the beach and Hiltons amenities there were second to none! Free beach chairs along with bikes. Very well ran property. Thank you Hilton for the great experience. Dave & Penny Nashville
Stayed 6 nights in Feb 2024
Response from Management on 18 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Anela, Revere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be right on the beach with pool options, hot tub and gym then this is a right place. The hotel is very modern, clean and the staff is very nice and helpful!
Stayed 3 nights in Feb 2024
Response from Management on 16 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

COLLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you so much for the kind feedback!

4/10 Poor

Alice

Disliked: Staff & service
There were no drinking glasses in the room, it was noisey at night, I received a key to a room that was already occupied and then had to wait 45 minutes after the "guaranteed" check in time for a vacant room. This was despite of the fact that I asked for an early check in time at the time of booking. I did receive a voucher for a continental breakfast at the hotel restaurant for having to wait so long for a vacant room, but the attitude of customer service at the front desk was very sub par. Also, the bathroom towels were small. I could probably go on and on about the substandard service at this hotel. Overall, i would not recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Management on 10 Feb 2024
Thank you so much for your feedback.

10/10 Excellent

Gwen

Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
Thank you so much for your kind review!!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the beach. Excellent service from housekeeping to the porter to the restaurant and bar. Fun and relaxing atmosphere.
Stayed 1 night in Jan 2024
Response from Management on 10 Feb 2024
Thank you so much for your review!

2/10 Terrible

Angela, Los Altos

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have party of three people, I reserved a one bedroom suite. The second bed is sofa bed and it needs to be set up. I sent text messages many times, the staff said they don't have people to help set up my bed. The coffee table in front of the sofa is very heavy, I managed to move it away, but the sofa bed is very heavy, I couldn't open it my self. I have send them multiple messages again, it is almost midnight, I have an early morning flight to catch up. Finally done one come at 12:02am to help me get me bed set up. Also the second bathroom has a pocket door. When I close the door from inside, I cannot open it. I had to reach to the bottom of the door, put the door out then open. Very frustrating experience.
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Thank you so much for your feedback!

10/10 Excellent

Gwen

Liked: Amenities
Amazinh
Stayed 2 nights in Jan 2024
Response from Customer service on 3 Feb 2024
Thank you for the 5 star review, Gwen. We hope to welcome you back again soon.

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Thank you for your feedback!