We'll mention the positive first: the hotel manager, Davido, is wonderful: professional, polite, knowledgeable, all things you'd expect from any hotel staff but especially the manager. He was a gem.
Now for the negative: the front desk staff, particularly a singular woman who checked us both in and out, was the most dreadful experience we've ever had, in any country, at any star-rated property (even one-star hotels), hands-down. Unprofessional. discourteous, and unapologetically unskilled in her job. She was and continues to be a horror. Needs to be replaced - Davido, you know about whom we are speaking. Until we know this woman has been replaced, we would never ever recommend staying at this otherwise charming hotel simply because, with the experience we had, we couldn't recommend the hotel in good conscience and have other travelers go through what we went through.