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Hotel Unknown

3.5 star property
Hotel with a full-service spa, near Paseo de Montejo

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Photo gallery for Hotel Unknown

Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout curtains
Hallway
Restaurant
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout curtains
Hotel Unknown in central Mérida Centro offers continental breakfast, a vibrant bar, and a restaurant with local dishes. Guests can enjoy the outdoor pool or consult the concierge for exploration plans. Staff provides luggage storage, tour bookings, and attentive service.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Pool

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Blackout curtains
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout curtains

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Fan
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Blackout curtains
  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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About the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Parque Santa Lucía - 13 min walk - 0.7 miles
  • Mérida Cathedral - 14 min walk - 0.8 miles
  • US Visa Applicant Service Center - 18 min walk - 1.0 mile
  • Yucatan International Convention Center - 3 min drive - 1.6 miles
  • U.S. Consulate General Mérida - 4 min drive - 1.8 miles

Getting around

  • Teya-Merida Station - 29 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 13 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪El Malecón - ‬5 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪La Pulquerida "Cantina Latina - ‬7 min walk

About this property

Hotel Unknown

Hotel near Paseo de Montejo
Located close to Mérida Cathedral, Hotel Unknown provides free continental breakfast, dry cleaning/laundry services and a bar. Take some time to relax at the on-site spa. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool, along with sunloungers
  • Luggage storage, a banquet hall and a 24-hour front desk
  • A front desk safe, concierge services and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Unknown have perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, coffee/tea makers and fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 280 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number FHA190725TS5
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Does Hotel Unknown have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 9:00 PM.

Is Hotel Unknown pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of MXN 280 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Unknown?

This property doesn't offer parking.

What time is check-in at Hotel Unknown?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Unknown?

Checkout is at noon.

Where is Hotel Unknown located?

Located in Mérida Centro, this spa hotel is within 1 mile (2 km) of Santiago Park, Mérida Cathedral and Paseo de Montejo. Casa Frederick Catherwood and Merida English Library are also within 10 minutes.

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Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 268 reviews
Rating 8 - Good. 57 out of 268 reviews
Rating 6 - Okay. 10 out of 268 reviews
Rating 4 - Poor. 6 out of 268 reviews
Rating 2 - Terrible. 8 out of 268 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

GUILLERMO LIÑAN

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 5 nights in Jun 2025

10/10 Excellent

Jose Luis

Liked: Amenities
Very relaxed a nice hotel!! Will definitively stay there again!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ariel

Liked: Amenities
Lovely architecture and interior design.
Stayed 6 nights in Apr 2025

8/10 Good

harinder

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Pool
Inside the hotel area
Inside the hotel area
View from breakfast room
Stayed 4 nights in Aug 2025

10/10 Excellent

KARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Stayed 6 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff!
Stayed 8 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alejandro

Liked: Cleanliness
Excellent
Stayed 4 nights in May 2025

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
Stayed 2 nights in Jul 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
Stayed 7 nights in Mar 2025

8/10 Good

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 7 nights in Jan 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Stayed 1 night in Mar 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Felipe

Liked: Staff & service, amenities, property conditions & facilities
Great peaceful place.
Stayed 4 nights in Sep 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Stayed 3 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Private plunge pool. All things combined lead to a pleasant three week stay.
Stayed 24 nights in Dec 2024

10/10 Excellent

Jean-Marc

Liked: Cleanliness, property conditions & facilities
As soon as i arrived I wanted to leave. The person at the front desk make me feel as I bothered her. Boutique hotel,means attention to details
Stayed 6 nights in Apr 2025

2/10 Terrible

Leila

Disliked: Cleanliness, staff & service, property conditions & facilities
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides. I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Stayed 3 nights in Apr 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back to Unknown Hotel

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Stayed 2 nights in Feb 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
Stayed 5 nights in Nov 2024

10/10 Excellent

Aldair

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Dec 2024

8/10 Good

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well equipped. The staff was very friendly. The included breakfast was also okay - nothing special, but everything you needed. We would definitively come back!
Stayed 3 nights in Nov 2024