Title: Hacienda Santa Cruz Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda Santa Cruz Escape to an oasis near Mérida Cathedral where you can indulge in hydrotherapy or relax poolside under shaded umbrellas. ## Photo gallery for Hacienda Santa Cruz ![Couples treatment room(s), body treatments, hydrotherapy, aromatherapy - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/21566e90.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Chapel - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/53a53057.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/4dc86d2c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/0228d588.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Hacienda Santa Cruz (Mérida)](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/3e6a1216.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi. VIP Access ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Breakfast available VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2418457&PinnedHotelID=2418457&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 6 of 6 rooms ### View all photos for Deluxe Room, 2 Double Beds (Matrimonial) ![Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/ed4ca289.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds (Matrimonial) ### Highlights Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Premium bedding Down duvet Hairdryer Rainfall showerhead - Sleeps 2 - 2 Double Beds ### View all photos for Deluxe Room, 1 King Bed ![Deluxe Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/501544c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed ### Highlights Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Premium bedding Down duvet Hairdryer Rainfall showerhead - Sleeps 2 - 1 King Bed ### View all photos for Presidential Room, 1 King Bed ![Presidential Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/e3d8c952.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed ### Highlights Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Premium bedding Down duvet Hairdryer Rainfall showerhead - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, Multiple Beds ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/ab335677.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Multiple Beds ### Highlights Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Down duvet Premium bedding Separate bedroom Hairdryer - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Bed ### View all photos for Superior Room, Multiple Beds ![Superior Room, Multiple Beds | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/0a4c893b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Multiple Beds 10.0 Exceptional 1 review ### Highlights Connecting rooms available Free cots/infant beds Plasma TV Pillow menu Down duvet Premium bedding Separate bedroom Hairdryer - 1 bedroom - Sleeps 4 - 1 Queen Bed and 2 Single Beds ### View all photos for Family Room, Multiple Beds ![Family Room, Multiple Beds | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2420000/2418500/2418457/d55494eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Plasma TV Pillow menu Premium bedding Down duvet - 534 sq ft - Sleeps 7 - 1 King Bed, 2 Single Beds and 1 Queen Bed ## You may also like Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/43000000/42670000/42664000/42663915/43d1f70c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Las Brisas Merida García Ginerés - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 339 reviews £120 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Merida-Hotels-Las-Brisas-Merida.h42663915.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=14d9cc59-334e-433f-8c52-6427094e7206&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/62000000/61530000/61528900/61528830/3869c382_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Merida Downtown Mérida Centro - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.4 Exceptional 669 reviews £111 includes taxes & fees 28 Jan - 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Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 895 reviews £53 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Merida-Hotels-City-Express-Junior-Merida-Altabrisa.h17298463.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=6023536&destination=Mérida (and vicinity)&destType=MARKET&latLong=20.966888,-89.623375&searchId=14d9cc59-334e-433f-8c52-6427094e7206&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Santa-Cruz.h2418457.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hacienda-Santa-Cruz.h2418457.Hotel-Information) ## About the area Located in Mérida, Hacienda Santa Cruz is in a rural area and near the airport. Museum of the City of Merida and Hacienda Yaxcopoil are cultural highlights, and some of the area's notable landmarks include Plaza Grande and Municipal Palace of Merida. Don't miss out on a visit to Animaya Zoological Park. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails and ecotours nearby. [Visit our Mérida travel guide](https://www.expedia.co.uk/Merida.dx6023536) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.87957%2C-89.65334&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r8mXzunyymg8S2PrYzT2O8KUxBg=) Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315 ### What's nearby - Grutas de Tzabnah \- 12 min drive \- 6.7 miles - Estadio de Beisbol Kukulkan \- 13 min drive \- 7.2 miles - Kukulcan Stadium \- 13 min drive \- 7.2 miles - Plaza Grande \- 19 min drive \- 8.1 miles - Mérida Cathedral \- 19 min drive \- 8.1 miles ### Getting around - Teya-Merida Station - 26 min drive - Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 15 min drive ### Restaurants - ‪The Italian Coffe Company - ‬7 min drive - ‪Los Trompos - ‬7 min drive - ‪Las De Guanatos - ‬7 min drive - ‪KFC - ‬6 min drive - ‪Pizza Hut - ‬7 min drive ## About this property ### Hacienda Santa Cruz Upscale hotel near Mérida Cathedral Consider a stay at Hacienda Santa Cruz and take advantage of a poolside bar, a terrace and shopping on-site. Indulge in a detox wrap, Ayurvedic treatments and a body wrap at the on-site spa. The on-site restaurant, "Valentina", offers breakfast, lunch, dinner, light fare and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). You'll also enjoy the following perks during your stay: - 2 outdoor pools, along with pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), a banquet hall and a porter/bellboy - A TV in reception, massage treatment rooms and tour/ticket information Room features All guest rooms at Hacienda Santa Cruz have comforts, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and laptop-compatible safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and hairdryers - 42-inch plasma TVs with satellite channels - Daily housekeeping and phones ## Similar properties ![Royal Room, Private Pool | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1850000/1840700/1840677/43d465b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Misné Mérida - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 107 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=1840677&PinnedHotelID=1840677&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/79000000/78300000/78299600/78299568/51629158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cigno Hotel (Adults Only) Mérida Centro - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.8 Exceptional 98 reviews £179 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=78299568&PinnedHotelID=78299568&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, swim-up bar, poolside bar](https://images.trvl-media.com/lodging/49000000/48990000/48984800/48984778/29d90dfe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Xcanatun, Angsana Heritage Collection Mérida - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 470 reviews £160 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=48984778&PinnedHotelID=48984778&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), sauna, hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/16000000/15840000/15836200/15836121/d0bf4106.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chablé Yucatán Chocholá - Pool - Breakfast included - Spa - Pet-friendly 9.8 Exceptional 142 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=15836121&PinnedHotelID=15836121&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools](https://images.trvl-media.com/lodging/104000000/103920000/103915800/103915730/b7abf94c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Susula Mérida - Pool - Breakfast included - Parking included - Free Wi-Fi 8.8 Excellent 43 reviews £112 includes taxes & fees 18 Jan - 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Pool - Spa - Parking included - Free Wi-Fi 9.8 Exceptional 88 reviews £153 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=105415111&PinnedHotelID=105415111&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/47000000/46110000/46100900/46100878/c997485b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diez Diez Collection Mérida Centro - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 243 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=46100878&PinnedHotelID=46100878&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/10000000/9610000/9606100/9606022/aaa0c0b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Viva Sotuta de Peón Timucuy - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 67 reviews £205 includes taxes & fees 30 Jan - 31 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=9606022&PinnedHotelID=9606022&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Restaurants on site - "Valentina" ### Things to do - 2 outdoor pools - Full-service spa - Shopping - Steam room - TV in common areas ### Family friendly - 2 outdoor pools - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Conference centre - Meeting room ### Outdoors - Garden - In a regional park - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - Outdoor treatment areas - Prenatal massages - Reflexology - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Doorbell and phone notification - No lift - Wheelchair accessibility ### More - 1 floor - Banquet hall - Built in 1640 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Pillow menu - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper ### Entertainment - 42-inch plasma TV with satellite channels ### Food and drink - Minibar ### More - Connecting rooms available - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults and MXN 107 to 180 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 7:00 AM to 7:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hacienda Santa Cruz Hacienda Santa Cruz Hotel Hacienda Santa Cruz Hotel Merida Hacienda Santa Cruz Merida Hacienda Hotel Santa Cruz Palomeque Hacienda Santa Cruz Hotel Mérida Hacienda Santa Cruz Mérida Hacienda Santa Cruz Hotel Hacienda Santa Cruz Mérida Hacienda Santa Cruz Hotel Mérida ## Frequently asked questions ### Does Hacienda Santa Cruz have a pool? ### Is Hacienda Santa Cruz pet-friendly? ### How much is parking at Hacienda Santa Cruz? ### What time is check-in at Hacienda Santa Cruz? ### What time is check-out at Hacienda Santa Cruz? ### Where is Hacienda Santa Cruz located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hacienda Santa Cruz Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 6.4 Location ### 8.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 44 8 - Good 19 6 - Okay 6 4 - Poor 5 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Warren 4 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless room, beautiful grounds, helpful staff. ##### Warren Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Gene 31 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Secluded Hacienda This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people! ![](https://a.travel-assets.com/ugc/hotel-reviews/d9e0b56f-b6e6-41a9-a5dd-f3ecea585029-1753980235644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gene Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### vivian 21 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place and great friendly service. Food is amazing! ##### vivian Stayed 3 nights in Nov 2022 ### 10/10 Excellent #### Candy 11 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful! ##### Candy ### 10/10 Excellent #### Verified traveller 20 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place. ##### Verified traveller Stayed 2 nights in Feb 2023 ### 8/10 Good #### Bertrand 4 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there? ##### Bertrand Stayed 3 nights in May 2024 ### 4/10 Poor #### Carlos 14 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel. ##### Carlos Stayed 1 night in Oct 2024 ### 6/10 Okay #### Angelina Maria Eugenia 15 Dec 2025 Liked: Property conditions & facilities Disliked: Amenities Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA. ##### Angelina Maria Eugenia Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Enrique López de los Ríos 3 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/926787cb-63da-4972-8679-487013496630-1762204534547.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01e27a02-053a-4c09-ba39-b8152f3dd9d1-1762204537299.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Enrique López de los Ríos Stayed 3 nights in Oct 2025 ### 8/10 Good #### RICARDO 26 Aug 2025 Liked: Staff & service, amenities, property conditions & facilities todo ##### RICARDO Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Daniel cordero 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es una hacienda hermosa , con unos jardines increíbles ##### Daniel cordero Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Irasema 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido ##### Irasema Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Anne 30 Jul 2025 Sehr schöne Unterkunft ##### Anne Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### NESTOR DE JESÚS CORTES 10 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Lugar muy bello bendiciones ##### NESTOR DE JESÚS CORTES Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### ITZIAR 21 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelentes instalaciones, servicio excelente, una maravilla ! ##### ITZIAR Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Carolina 23 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente habitaciones y restaurante ##### Carolina Stayed 1 night in Jul 2024 ### 4/10 Poor #### Octavio De La Torre 4 Jul 2024 Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café. ##### Octavio De La Torre Stayed 1 night in Jul 2024 ### 4/10 Poor #### Diana 24 Jun 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras. ##### Diana Stayed 1 night in Jun 2024 ### 6/10 Okay #### patty 8 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats. ##### patty Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Gustavo Alejandro 23 Mar 2024 Liked: Staff & service, property conditions & facilities Me gusto la experiencia ##### Gustavo Alejandro Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Estela 12 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am ##### Estela Stayed 1 night in Feb 2024 ### 10/10 Excellent #### MONICA 25 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!! ##### MONICA Stayed 1 night in Jan 2024 ### 8/10 Good #### Emmanuel 4 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos ##### Emmanuel Stayed 1 night in Jun 2023 ### 8/10 Good #### Cristina 20 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Bonito y con buenas amenidades, pudo ser mejor La hacienda es muy bonita y tiene preciosos jardines, 2 piscinas, cenote artificial y bicis para recorrer el lugar. Fuimos para celebrar nuestro aniversario. En ningún momento nos preguntaron si íbamos por algo especial. Hubiera sido lindo que lo preguntaran y tuvieran algún detalle con nosotros. En cuando a la habitación, nos dieron cama matrimonial y habíamos reservado habitación con cama queen size. El piso de la regadera estaba muy resbaloso, no era antiderrapante. En el desayuno nos hicieron cargos adicionales al llegar la cuenta pero lo dijimos y lo corrigieron. Tuvimos la mala suerte de que hubiera boda en la hacienda por lo que dormimos bastante mal hasta que terminó la música. El desayuno estuvo rico. ![Chilaquiles con cochinita y chilaquiles motuleños](https://a.travel-assets.com/ugc/hotel-reviews/B0BDC4056206506C3ADE0902EAA21E21F214FB301676877788683.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Preciosos jardines](https://a.travel-assets.com/ugc/hotel-reviews/272D43609E55E1839F2F59FC5467E2EB91D613661676877791022.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Cenote artificial](https://a.travel-assets.com/ugc/hotel-reviews/8F5934FB6410471A520ECABF60B2694F56F243C21676877791680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cristina Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Maria 8 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hermoso lugar ##### Maria Stayed 1 night in Feb 2023 ## Expedia's Latest Trends ### Hotels > [The Time New York, part of JdV by Hyatt](https://www.expedia.co.uk/New-York-Hotels-The-Time-New-York.h8354.Hotel-Information) > > [Stella Island Luxury Resort & Spa - Adults Only](https://www.expedia.co.uk/Hersonissos-Hotels-Stella-Island-Luxury-Resort-Spa-Adults-Only.h16508136.Hotel-Information) > > [Torre Melina, a Gran Meliá Hotel](https://www.expedia.co.uk/Barcelona-Hotels-Torre-Melina.h15438.Hotel-Information) > > [The Luxury Collection Hotel Manhattan Midtown](https://www.expedia.co.uk/New-York-Hotels-The-Luxury-Collection-Hotel-Manhattan-Midtown.h27924.Hotel-Information) > > [El Capistrano Sur](https://www.expedia.co.uk/Nerja-Hotels-El-Capistrano-Sur.h2689763.Hotel-Information) > > [Euston Square Hotel](https://www.expedia.co.uk/London-Hotels-Euston-Square-Hotel.h84038.Hotel-Information) > > [Hotels in Honfleur](https://www.expedia.co.uk/Honfleur-Hotels.d4818.Travel-Guide-Hotels) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [LA MANGA CLUB 2 BEDROOM VILLA IN LOS ALTOS 1 WITH WONDERFUL VIEWS](https://www.expedia.co.uk/Cartagena-Hotels-LA-Manga-Club-2-BED-LOS-Altos-1-Villa-With-Stunning-Views.h34049819.Hotel-Information) > > [Whately Hall](https://www.expedia.co.uk/Banbury-Hotels-Whately-Hall.h17595.Hotel-Information) > > [Blue Jay, Derby by Marston's Inns](https://www.expedia.co.uk/Derby-Hotels-Blue-Jay.h27427635.Hotel-Information) > > [Romantic Hotels in Scottish Borders](https://www.expedia.co.uk/Destinations-In-Scottish-Borders-Romantic-Hotel.0-0-d6051155-tRomanticHotel.Hotel-Filter-Destinations) > > [Mountain Hotels near Lake Garda](https://www.expedia.co.uk/Lake-Garda-Hotels-Mountain-Hotel.0-0-d6047147-tmountainhotel.Travel-Guide-Filter-Hotels) > > [Anantara Iko Mauritius Resort & Villas](https://www.expedia.co.uk/Blue-Bay-Hotels-Anantara-Iko-Mauritius-Resort-Villas.h39619442.Hotel-Information) > > [Cheshire Glamping Pods](https://www.expedia.co.uk/Frodsham-Hotels-Cheshire-Glamping-Pods.h38388815.Hotel-Information) > > [The Jane Hotel](https://www.expedia.co.uk/New-York-Hotels-The-Jane-Hotel.h2256179.Hotel-Information) ### Flights > [Flights from Crumlin (BFS) to Zakynthos (ZTH)](https://www.expedia.co.uk/lp/flights/bfs/zth/belfast-to-zakynthos) ### Cars > [Car hire in Mauritius](https://www.expedia.co.uk/Destinations-In-Mauritius.d115.Car-Hire-Destinations) ### Activities ### Packages > [Alnwick Holidays](https://www.expedia.co.uk/Alnwick.d55232.Holidays-City-Breaks) > > [Tirana Holidays](https://www.expedia.co.uk/Tirana.d3433.Holidays-City-Breaks) > > [Amman Holidays](https://www.expedia.co.uk/Amman.d375.Holidays-City-Breaks) ### General > [Visit Old Town](https://www.expedia.co.uk/Antwerp-Old-Town.dx6179546) ---