Title: Hotel Maya Yucatán Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=48568495&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Maya Yucatán Mexican hospitality awaits at this Mérida Centro hotel where travelers can relax by the outdoor pool, work out in the gym, and explore nearby local attractions ## Photo gallery for Hotel Maya Yucatán ![Standard Double Room | Desk, laptop workspace, iron/ironing board, free WiFi - Hotel Maya Yucatán (Mérida)](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/a3dd5a0c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![40-inch LED TV with satellite channels, TV - Hotel Maya Yucatán (Mérida)](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/8e291f7f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Maya Yucatán (Mérida)](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/e1381287.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining - Hotel Maya Yucatán (Mérida)](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/d18ab2fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool loungers - Hotel Maya Yucatán (Mérida)](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/7f384607.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Maya Yucatán offers dry cleaning, a gym, and an outdoor pool. Guests can enjoy meals at Cartas a Frida restaurant with WiFi throughout. The multilingual staff impresses with attentive service in this centrally located Mérida property. ## Reviews 7.4 Good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym £32 includes taxes & fees 28 Jan - 29 Jan ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=48568495&PinnedHotelID=48568495&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Standard Double Room ![Standard Double Room | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/f6e72975.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 7.2 Good 66 reviews ### Highlights Air conditioning LED TV Private bathroom Free bottled water Satellite channels Desk Laptop workspace Daily housekeeping - 807 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Executive Room ![Executive Room | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/8a96a9c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room 7.2 Good 10 reviews ### Highlights Air conditioning LED TV Private bathroom Free bottled water Satellite channels Desk Laptop workspace Daily housekeeping - 969 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Classic Double Room ![Classic Double Room | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/29415a65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 7.4 Good 22 reviews ### Highlights Air conditioning LED TV Private bathroom Free bottled water Satellite channels Desk Laptop workspace Daily housekeeping - 807 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Classic Room ![Classic Room | Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/38507c0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room 8.0 Very good 3 reviews ### Highlights Air conditioning LED TV Private bathroom Free bottled water Satellite channels Desk Laptop workspace Daily housekeeping - 807 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Double Room Executive ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/b5ee2d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive - 376 sq ft - Sleeps 2 ### View all photos for Quadruple Room Standard ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/06760990.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard 8.0 Very good 2 reviews - 376 sq ft - Sleeps 4 ### View all photos for Double Room Standard ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/5f4edf6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 484 sq ft - Sleeps 2 ### View all photos for Room Standard ![Desk, laptop workspace, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/49000000/48570000/48568500/48568495/3c3bc451.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hotel-Maya-Yucatan.h48568495.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hotel-Maya-Yucatan.h48568495.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.97033%2C-89.62135&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=p1WIekXTFpAUCgENwFcpk3-l1fQ=) Calle 58 #483 por 55 y 57 Colonia Centro, Mérida, YUC, 97000 #### What's nearby - Parque Santa Lucía \- 2 min walk \- 0.1 miles - Jose Peon Contreras Theater \- 2 min walk \- 0.1 miles - Mérida Cathedral \- 5 min walk \- 0.3 miles - Plaza Grande \- 5 min walk \- 0.3 miles - Paseo de Montejo \- 8 min walk \- 0.5 miles #### Getting around - Teya-Merida Station - 25 min drive - Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 18 min drive #### Restaurants - ‪Mi Viejo Molino - ‬2 min walk - ‪Bistrola 57 - ‬3 min walk - ‪La Tratto Santa Lucía - ‬3 min walk - ‪Delorean Bar - ‬2 min walk - ‪Café Alameda - ‬1 min walk ## About this property ### Hotel Maya Yucatán Hotel near Paseo de Montejo Consider a stay at Hotel Maya Yucatán and take advantage of dry cleaning/laundry services, a bar and a gym. Be sure to enjoy a meal at Cartas a Frida, the on-site restaurant. Free in-room WiFi and a business centre are available to all guests. Additional perks include: - An outdoor pool, along with sunloungers - Free self-parking - Continental breakfast (surcharge), a banquet hall and a front desk safe - Free newspapers, a 24-hour front desk and a porter/bellboy - Guest reviews say great things about the helpful staff Room features All 78 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and free bottled water. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 40-inch LED TVs with satellite channels - Daily housekeeping, desks and phones ## Similar properties ![Hallway](https://images.trvl-media.com/lodging/16000000/15470000/15469300/15469227/92f87e2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ambassador Merida Mérida Centro - Pool - Parking included - Free Wi-Fi - Restaurant 7.8 Good 1,000 reviews £33 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=15469227&PinnedHotelID=15469227&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/10000000/9060000/9055300/9055215/ff2461b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Mirador Mérida Centro - Pool - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 1,009 reviews £41 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=9055215&PinnedHotelID=9055215&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/64000000/63870000/63868400/63868389/3187549f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santa Lucía Mérida Centro - 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19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=63867688&PinnedHotelID=63867688&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 180 for adults and MXN 180 for children - A bar/lounge - A restaurant ### Restaurants on site - Cartas a Frida ### Things to do - Gym - Outdoor pool - Stereo ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Business centre ### Outdoors - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Banquet hall - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch LED TV with satellite channels ### Food and drink - Free bottled water ### More - Air conditioning - Desk - Free local calls - Iron/ironing board on request - Laptop workspace - Phone - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately MXN 180 for adults and from MXN 180 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Maya Yucatán Hotel Hotel Maya Yucatán Mérida Hotel Maya Yucatán Hotel Mérida ## Frequently asked questions ### Does Hotel Maya Yucatán have a pool? ### How much does it cost to stay at Hotel Maya Yucatán? ### Is Hotel Maya Yucatán pet-friendly? ### How much is parking at Hotel Maya Yucatán? ### What time is check-in at Hotel Maya Yucatán? ### What time is check-out at Hotel Maya Yucatán? ### Where is Hotel Maya Yucatán located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Maya Yucatán Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.2 Amenities ### 8.0 Staff & service ### 7.6 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 247 8 - Good 250 6 - Okay 148 4 - Poor 78 2 - Terrible 76 ## Reviews ### 8/10 Good #### richard 14 Dec 2025 Liked: Cleanliness Old hotel but clean ##### richard Stayed 1 night in Dec 2025 ### 8/10 Good #### Gustavo 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was good and the staff was friendly. ##### Gustavo Stayed 13 nights in Jun 2025 ### 4/10 Poor #### jose 12 Nov 2025 Disliked: Property conditions & facilities The area wa ok,but poor property maintanace ,small rooms,bad condition of the tiles woodlike floor scratced and uneven. ##### jose Stayed 3 nights in Nov 2025 ### 4/10 Poor #### Laura 11 Nov 2025 Disliked: Cleanliness, property conditions & facilities Unfortunately my experience at this hotel was not good, although the staff was very friendly and helpful, the cleanliness of the room was bad, I found a cockroach on the floor in the shower, the drain in the shower was clogged up, you could see the dirt on the floor behind the toilet, also my friend had to move the bed looking for an earring and she noticed a lot of debris under the bed. There were issues opening the door with the keycard. ##### Laura Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Ayari 29 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Na ##### Ayari Stayed 1 night in Aug 2025 ### 8/10 Good #### Abigail 14 Sept 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities . ##### Abigail Stayed 4 nights in Sep 2025 ### 4/10 Poor #### Yoel 16 Aug 2025 Disliked: Cleanliness . ##### Yoel Stayed 1 night in Aug 2025 ### 6/10 Okay #### Ricardo 7 Apr 2025 Liked: Cleanliness Ok for the price! ##### Ricardo Stayed 3 nights in Apr 2025 ### 8/10 Good #### Rafael 25 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Todo Nice ##### Rafael Stayed 1 night in Nov 2024 ### 4/10 Poor #### Jorge 26 May 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not a good experience The location is good. However the hotel is really old and outdated, no coffee or water to drink inside the room. I will definitely not coming back. ##### Jorge Stayed 2 nights in May 2025 ### 10/10 Excellent #### Rosa 30 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities It was great! The staff was very friendly and helpful. The only bad thing is that our room was next to the janitors room and they can be a bit laud in the morning ##### Rosa Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### VICTOR BICHARA 4 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good and polite staff! I got mi check in right away. The rooms very clean and the people who work at the hotel are always ready to help you. Very convenient location, everything is two min. away, restos, bars, famous churches. Family ambience! ##### VICTOR BICHARA Stayed 3 nights in Dec 2024 ### 4/10 Poor #### Priscella 3 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities Obviously the picture on the website was taken many many years ago. Room was old and very dirty. AC didn’t work properly couldn’t adjust temperature so when it was on , it was freezing cold. Patio door didn’t lock and it opened onto the rooftop which was accessible from the street. The wall beside the toilet hadn’t been cleaned in years with urine stains and whatever else running down it. The closet reeked of mildew ( so we kept our clothes in the suitcase) and there was a really large black mark ( about a foot long and 6 inches wide) on the wall underneath the tv that suspiciously looked like mold! On the other hand the staff were friendly and accommodating but unfortunately we will never stay there again or recommend it anyone! ![Dirty light fixture in bathroom ](https://a.travel-assets.com/ugc/hotel-reviews/1492dc88-8db1-4ee9-95ae-0fa8180000b5-1762193617570.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from patio door that didn’t lock](https://a.travel-assets.com/ugc/hotel-reviews/0402e7de-1156-4d2f-b4cc-e65325538136-1762193619484.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathroom door ](https://a.travel-assets.com/ugc/hotel-reviews/2c45bb89-57e1-4114-8f8c-5fa86f4b4956-1762193617474.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Suspicious mold mark?](https://a.travel-assets.com/ugc/hotel-reviews/330f7bcd-bde4-411c-b2cf-873e0c5a18ca-1762193619474.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Priscella Stayed 2 nights in Oct 2025 ### 8/10 Good #### Ulises 7 Jan 2025 Liked: Amenities Good place to stay. Affordable and convenient to go around city center. However, I found cockroaches twice walking on top of my bed. The other downside is that there is a club nearby and you can hear the loud music until around 2-3am. ##### Ulises Stayed 4 nights in Jan 2025 ### 4/10 Poor #### Sandrine 8 Jan 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Noisy, dilapidated property. ##### Sandrine Stayed 9 nights in Dec 2024 ### 6/10 Okay #### hector 30 Mar 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Close to the restaurantes and shopping area.facilites dont work properlie air codtioner bad sink had water liking no dining area,door lock got stuck very often ##### hector Stayed 3 nights in Mar 2025 ### 6/10 Okay #### Raul 27 Nov 2024 Liked: Cleanliness, staff & service Good location but the entrance ceiling was falling apart and the ramp to get to the lobby was blocked the lobby smells like rotten. ##### Raul Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Camilo 22 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities No cold water, toilet not good. ##### Camilo Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Milagros 14 Oct 2024 Disliked: Property conditions & facilities :| ##### Milagros Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Dinorah 20 Feb 2025 Liked: Staff & service The hotel was not 3 stars, it ha a lot lacking for 3 stars. It was dirty, in bad conditions, they didn’t put enough towels even if I made reservations for 4 people. They put only three bottles of water for 4 people, I had to ask for a bathroom rag. The air conditioner was not working. We had to ask for another room and the keys were not working to open the door. ##### Dinorah Stayed 4 nights in Feb 2025 ### 4/10 Poor #### Hilda 14 Nov 2024 Disliked: Cleanliness, property conditions & facilities I didn’t like anything about this property. We did not have blankets. Sheets and pillow cases were stained Inside curtains were dirty Air conditioning was not cooling enough Walls are filthy ##### Hilda Stayed 1 night in Nov 2024 ### 6/10 Okay #### Beatriz 12 Dec 2024 Disliked: Cleanliness, property conditions & facilities Even though we are grateful we had a room to spend the night, there are several issues to speak about. Upon arrival at Maya Hotel there were pools of water liking from ceilings everywhere, by main entrance steps, by the main door, by the hallways, even by elevators, and right before entering our rooms on the floors. When we notify receptionist, he just said, I know. In some rooms baby roaches s were spotted. In general, rooms are spacious, and beds are comfy, but clearly need re painting and keeping, walls are too dirty and spotty too. ##### Beatriz Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Nellie 12 Sept 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The staff here was always helpful and happy. They will clean your room every day, if you don’t want that you need to tell them. One night one of the staff members opened my room while I was inside, that was a little alarming as I hadn’t asked for any services, he said he was bringing towels in and did seem remorse that he opened the door without knocking. The room was very bland and not welcoming and I chose the upgraded king room. I ended up checking out because I wanted something more welcoming and homey. Over all this wad a nice spot close to many things to do within walking distance of many parks and attractions. ##### Nellie Stayed 5 nights in Sep 2024 ### 2/10 Terrible #### Lee 25 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not book a room here ! We were disappointed with the hotel overall. At check in, there was not enough key cards to offer us more than one key. The room floors were uneven and cracked, bed sheets were not clean, there was no cups or drinking glasses available. The bathroom basin was mouldy, toilet was leaking too. The wifi was intermittent in our room and the fire bottle for our floor level 3 was locked up in a metal bin, when requesting to see the manager, he was not available. Felt let down on this occasion from Hotels.com as I felt I was miss sold with pictures showing a fabulous accommodation. ![](https://a.travel-assets.com/ugc/hotel-reviews/3AEBD420676FA47BF015FD68117B9E829C31D7D31737816355542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/767FE6C35849AE60945EC97EDF9BC9E3859DD32B1737816361213.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EB6B7350B2C25F46935D1A019AAAB3CA032B848A1737816367888.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5D50670EBD95A0504190E08C50063AD7FE1A0EC91737816372793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lee Stayed 5 nights in Jan 2025 ### 4/10 Poor #### Corey D 9 Jul 2024 Disliked: Property conditions & facilities, room comfort #### Bad hotel, do not set yourself up for the trouble This is not a good hotel. We had two rooms on different floors and were never able to get hot water. We selected this place because it had a gym, which was closed for renovations. First room, AC wasn’t cooling. Had to beg to be moved to a room with a working AC, but it never got cold enough for comfort. Second room, AC worked great, but leaked water all over the floor. Staff was just moderately helpful. I would not stay here again and do not recommend it. ##### Corey D Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [All-Inclusive Hotels in South Africa](https://www.expedia.co.uk/Destinations-In-South-Africa-All-Inclusive-Hotel.0-0-d165-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Houseboats London](https://www.expedia.co.uk/London-Houseboats.d178279-aaHouseboats.Travel-Guide-Accommodation) > > [Beach Resorts & Hotels in French Riviera](https://www.expedia.co.uk/French-Riviera-Hotels-Beach-Hotels.0-0-d6023326-tBeachHotels.Travel-Guide-Filter-Hotels) > > [The Swan House by Heimaleiga](https://www.expedia.co.uk/Reykjavik-Hotels-The-Swan-House-Hotel-By-Ylma.h17247149.Hotel-Information) > > [ML Lodge](https://www.expedia.co.uk/Cardiff-Hotels-ML-Lodge.h1223398.Hotel-Information) > > [Hotels in Newbiggin-by-the-Sea](https://www.expedia.co.uk/Newbiggin-By-The-Sea-Hotels.d6154048.Travel-Guide-Hotels) > > [Dracos Hotel](https://www.expedia.co.uk/Parga-Hotels-Dracos-Apartotel.h11458183.Hotel-Information) > > [Pefki Islands Resort](https://www.expedia.co.uk/Rhodes-Hotels-Pefki-Islands-Resort.h15226375.Hotel-Information) > > [Hotels in Barga](https://www.expedia.co.uk/Barga-Hotels.d6123404.Travel-Guide-Hotels) > > [The Wilcove Inn](https://www.expedia.co.uk/Torpoint-Hotels-The-Wilcove-Inn.h38834091.Hotel-Information) > > [El Olivar Palace Marrakech ](https://www.expedia.co.uk/Marrakech-Hotels-ELOLIVAR-PALACE-MARRAKECH.h82862013.Hotel-Information) > > [The Pheasant Inn - The Inn Collection Group](https://www.expedia.co.uk/Cockermouth-Hotels-The-Pheasant-Inn.h4998997.Hotel-Information) > > [Cheap Hotels in Oxford City Centre](https://www.expedia.co.uk/Oxford-City-Centre-Oxford-Hotels-Budget-Hotels.0-n6186736-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Canvas by Mitsis Family Village](https://www.expedia.co.uk/Kos-Hotels-Mitsis-Family-Village-Beach-Hotel-All-Inclusive.h3444071.Hotel-Information) ### Flights > [Flights from Bishop's Stortford (STN) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/stn/edi/london-to-edinburgh) > > [Jet2](https://www.expedia.co.uk/Jet2-Flights.cLS.Travel-Guide-Airlines) > > [Flights from Derby (EMA) to Seville (SVQ)](https://www.expedia.co.uk/lp/flights/ema/svq/east-midlands-to-seville) ### Activities ### Packages > [Loch Awe](https://www.expedia.co.uk/Loch-Awe-Scotland.d6092979.Attraction) > > [Vauxhall Bridge](https://www.expedia.co.uk/Vauxhall-Bridge-London-City-Centre.d508421.Attraction) ### Holiday Rentals ### General > [Visit Pacific Palisades](https://www.expedia.co.uk/Pacific-Palisades.dx142906) > > [Visit Llangefni](https://www.expedia.co.uk/Llangefni.dx182866) ---