Title: Hotel Kavia Premium Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Kavia Premium Warmth permeates every corner of this Mérida Centro hotel, from morning meals to evening strolls through the historic neighborhood's captivating sites ## Photo gallery for Hotel Kavia Premium ![Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers - Hotel Kavia Premium (Mérida)](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/cf4d7812.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Kavia Premium (Mérida)](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/9868b7fc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Kavia Premium (Mérida)](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/8a26d97b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![50-inch Smart TV with satellite channels, TV - Hotel Kavia Premium (Mérida)](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/5aa63bdf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room | Minibar, in-room safe, desk, free WiFi - Hotel Kavia Premium (Mérida)](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/4e9ee1ef.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Kavia Premium in Mérida Centro offers a welcoming atmosphere near the Cathedral. Enjoy the outdoor pool with sun loungers, in-room WiFi, a cooked-to-order breakfast, and a short walk to the Yucatan International Convention Center. ## Reviews 8.2 Very good ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Housekeeping £66 includes taxes & fees 25 Jan - 26 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 26 - Dec 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 27 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=91706888&PinnedHotelID=91706888&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 10 of 10 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/bb01d03a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.8 Good 12 reviews ### Highlights Air conditioning Smart TV Renovated in 2023 Hairdryer Private bathroom Rainfall showerhead Coffee/tea maker Minibar - 215 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room ![Deluxe Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/7d674ef4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.4 Very good 6 reviews ### Highlights Air conditioning Smart TV Renovated in 2023 Hairdryer Private bathroom Rainfall showerhead Coffee/tea maker Minibar - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Double Room ![Superior Double Room | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/7a7849b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Renovated in 2023 Hairdryer Private bathroom Rainfall showerhead Coffee/tea maker Minibar - 248 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/cccf360d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Renovated in 2023 Hairdryer Private bathroom Rainfall showerhead Coffee/tea maker Minibar - 248 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite ![Suite | Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/e4689993.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Renovated in 2023 Separate bedroom Hairdryer Private bathroom Rainfall showerhead Coffee/tea maker - 269 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/ce38e8b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Smart TV Renovated in 2023 Separate bedroom Hairdryer Private bathroom Rainfall showerhead Coffee/tea maker - 269 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ### View all photos for Room Deluxe ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/153db6cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 215 sq ft - Sleeps 2 ### View all photos for Double Room Deluxe ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/fd37a97f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe - 215 sq ft - Sleeps 4 ### View all photos for Room Superior ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/d277b7e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 247 sq ft - Sleeps 2 ### View all photos for Double Room Superior ![Minibar, in-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/92000000/91710000/91706900/91706888/28304b68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Superior - 247 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hotel-Kavia-Premium.h91706888.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Hotel-Kavia-Premium.h91706888.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.97581%2C-89.61961&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Z3x_fXhc82T3nbAk-1XF2Kd3q8g=) Calle 56 A 497 entre calles 45 y 47, Zona Paseo de Montejo, Mérida, Yucatan, 97000 #### What's nearby - Paseo de Montejo \- 1 min walk \- 0.0 miles - Remate de Paseo Montejo \- 1 min walk \- 0.1 miles - Parque Santa Lucía \- 7 min walk \- 0.4 miles - Mérida Cathedral \- 13 min walk \- 0.7 miles - Plaza Grande \- 13 min walk \- 0.7 miles #### Getting around - Teya-Merida Station - 26 min drive - Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 21 min drive #### Restaurants - ‪Lucero del Alba - ‬2 min walk - ‪Manjar Blanco - ‬2 min walk - ‪Cafetería Impala - ‬1 min walk - ‪Taqueria y Locheria "El Negro Gil - ‬2 min walk - ‪Diego's Urban Kitchen - ‬2 min walk ## About this property ### Hotel Kavia Premium Hotel remodelled in 2023 and located near Paseo de Montejo Hotel Kavia Premium provides a restaurant and more. Stay connected with free in-room WiFi. You'll also find perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Cooked-to-order breakfast (surcharge), tour/ticket information and smoke-free property - A lift, a 24-hour front desk and a porter/bellboy - Luggage storage, multilingual staff and a front desk safe - Guest reviews speak highly of the location Room features All 51 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 50-inch Smart TVs with satellite channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/77000000/76170000/76165900/76165851/c8e0327f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza by Kavia Mérida Centro - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.8 Excellent 821 reviews £59 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=76165851&PinnedHotelID=76165851&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/107000000/106530000/106524800/106524784/6c14484e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chariot Mérida Centro - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 185 reviews £74 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=106524784&PinnedHotelID=106524784&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/8000000/8000000/7999600/7999554/c21e451d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel El Español Paseo de Montejo Mérida Centro - Pool - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 1,402 reviews £49 includes taxes & fees 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=7999554&PinnedHotelID=7999554&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/62000000/61540000/61539600/61539538/fedcf298.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique La Casona By Kavia Mérida Centro - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 285 reviews £63 includes taxes & fees 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=61539538&PinnedHotelID=61539538&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/101000000/100160000/100157300/100157201/852ab70d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa 57 Mérida Centro - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 329 reviews £49 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=100157201&PinnedHotelID=100157201&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/97000000/96230000/96221600/96221591/db47a976.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel MID Project Mérida Centro - Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 937 reviews £51 includes taxes & fees 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=96221591&PinnedHotelID=96221591&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/3000000/2920000/2920000/2919909/4f3fb974.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Merida Mérida Centro - Pet-friendly - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 1,002 reviews £46 includes taxes & fees 16 Jan - 17 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=2919909&PinnedHotelID=2919909&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/71000000/70550000/70542800/70542722/944a388b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Youssef Exceptionnel Merida Mérida Centro - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.2 Very good 248 reviews £45 includes taxes & fees 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=70542722&PinnedHotelID=70542722&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/98000000/97010000/97004400/97004343/e9eabb20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mexico Merida Mérida Centro - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 229 reviews £54 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=97004343&PinnedHotelID=97004343&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/6000000/5470000/5462000/5461951/bb27efb7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maison del Embajador Mérida Centro - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 648 reviews £54 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=5461951&PinnedHotelID=5461951&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 275 for adults and MXN 275 for children - A restaurant ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of towels on request - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Area rugs in public areas - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible restaurant ### More - 1 building - 4 floors - Renovated entire property - March 2023 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch smart TV with satellite channels ### Food and drink - Coffee/tea maker - Minibar ### More - Air conditioning - Desk - Desk chair - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately MXN 275 for adults and from MXN 275 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 9:00 PM Parking height restrictions apply ### Property is also known as Hotel Kavia Premium Hotel Hotel Kavia Premium Mérida Hotel Kavia Premium Hotel Mérida ## Frequently asked questions ### Does Hotel Kavia Premium have a pool? ### How much does it cost to stay at Hotel Kavia Premium? ### Is Hotel Kavia Premium pet-friendly? ### How much is parking at Hotel Kavia Premium? ### What time is check-in at Hotel Kavia Premium? ### What time is check-out at Hotel Kavia Premium? ### Where is Hotel Kavia Premium located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Kavia Premium Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.0 Amenities ### 8.0 Staff & service ### 8.2 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 141 8 - Good 73 6 - Okay 40 4 - Poor 14 2 - Terrible 23 ## Reviews ### 10/10 Excellent #### Alfredo 3 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great locations Great staff ##### Alfredo Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### scott 16 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean rooms , convenient location and excellent staff at the front desk. ##### scott Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Raul 29 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent service and friendly. No bad smells. No humidity smell. But we did see 2 roaches. ##### Raul Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Enrique 8 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location definitely recommend ##### Enrique Stayed 2 nights in Dec 2024 ### 8/10 Good #### Erika 14 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool, roof top view, area, food ##### Erika Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### scott 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Desk staff was great 👍 ##### scott Stayed 2 nights in Feb 2025 ### 8/10 Good #### Marian 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best safe place ##### Marian Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Luis 25 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near downtown, friendly staff. I definitely suggest to stay at this facility. ##### Luis Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### tomas 4 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business trip Excellent location, services and personnel ##### tomas Stayed 1 night in Nov 2023 ### 10/10 Excellent #### James 12 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were excellent. The hotel is new and the rooms had a lot of space, plus modern bathrooms with good water pressure which was not available elsewhere. ##### James Stayed 7 nights in Jan 2024 ### 2/10 Terrible #### Carlos de Jesus 18 Jan 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps. ##### Carlos de Jesus Stayed 8 nights in Dec 2023 ### 10/10 Excellent #### Jorge Luis 12 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente ##### Jorge Luis Stayed 4 nights in May 2025 ### 10/10 Excellent #### Francisco 10 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay walk and drive around closer to downtown ##### Francisco Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### scott 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff ##### scott Stayed 1 night in Feb 2025 ### 6/10 Okay #### Gloria 11 May 2025 Need fix AC/ the roo Need mirrors The front door needs lubricant ##### Gloria Stayed 1 night in May 2025 ### 10/10 Excellent #### José Manuel 5 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Super ##### José Manuel Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Sonia 7 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The customer service at this hotel was excellent. The room was spotless and the pool area was beautiful and clean. ##### Sonia Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Verified traveller 17 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible stay Bathroom smelled like poo Horrible front desk service Things falling apart in the room ##### Verified traveller Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Martha 15 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent ##### Martha Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Ignacio 10 Mar 2025 Liked: Property conditions & facilities Ok ##### Ignacio Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Alejandro 7 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very near to downtown Merida, next to a restaurant and a walking distance from the food market. Great Staff, service and cordial attitude all the time! Thanks for letting me keep my vehicles in the parking area. ##### Alejandro Stayed 7 nights in May 2023 ### 8/10 Good #### Claudia 10 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### Claudia Stayed 5 nights in Mar 2024 ### 8/10 Good #### Kenny 11 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Property is new and rooms are very clean. There was some water issues and the restaurant hasn't been completed. Staff was very nice and accommodating. There is an elevator that is small but works fine. The rooftop pool is nice but there is an gym room that also hasn't been completed. Overall a great value and extremely convenient location. ##### Kenny Stayed 6 nights in Apr 2023 ### 4/10 Poor #### Jackeline 20 Sept 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities Great location but the pool was extremely dirty and the facilities were not finished. No towels available at the pool area. The restaurant was closed. ##### Jackeline Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Alfonso Israel Garcia 17 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Alfonso Israel Garcia Stayed 1 night in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Heenefields Guest House](https://www.expedia.co.uk/Worthing-Hotels-Heenefields-Guest-House.h29477826.Hotel-Information) > > [Villas Tampa](https://www.expedia.co.uk/Tampa-Villas.d602996-aaVillas.Travel-Guide-Accommodation) > > [The Buttery Hotel](https://www.expedia.co.uk/Oxford-Hotels-The-Buttery-Hotel.h2295630.Hotel-Information) > > [Palm Suites](https://www.expedia.co.uk/Mogan-Hotels-Calypso-Oasis-De-Paz.h45167384.Hotel-Information) > > [THE LUXURY CABIN IN THE WOODS](https://www.expedia.co.uk/Ashland-Hotels-THE-Luxury-Cabin-IN-THE-Woods.h21967775.Hotel-Information) > > [Caravan Parks Kewstoke](https://www.expedia.co.uk/Kewstoke-Caravan-Parks.d181164-aaCaravanParks.Travel-Guide-Accommodation) > > [Aparthotel HG Jardin de Menorca](https://www.expedia.co.uk/Alayor-Hotels-Aparthotel-HG-Jardin-De-Menorca.h1216734.Hotel-Information) > > [Hotel Vila Recife](https://www.expedia.co.uk/Albufeira-Hotels-Hotel-Vila-Recife.h2336075.Hotel-Information) > > [Leicester Square Oasis - Netflix & AC](https://www.expedia.co.uk/London-Hotels-Leicester-Square-Oasis-Netflix-AC.h34817215.Hotel-Information) > > [Wessex Hotel](https://www.expedia.co.uk/Street-Hotels-Wessex-Hotel.h22800242.Hotel-Information) > > [Days Inn by Wyndham Stafford](https://www.expedia.co.uk/Stone-Hotels-Days-Inn-By-Wyndham-Stafford.h3926967.Hotel-Information) > > [Kassandra Bay Resort, Suites & Spa](https://www.expedia.co.uk/Skiathos-Hotels-Kassandra-Bay-Resort.h1407279.Hotel-Information) > > [Sofitel Tamuda Bay Beach and Spa](https://www.expedia.co.uk/Tangier-Hotels-Sofitel-Tamuda-Bay-Beach-And-Spa.h11615674.Hotel-Information) > > [Hotels near Birmingham Selly Oak Station](https://www.expedia.co.uk/Birmingham-Selly-Oak-Station-Hotels.d6234587.Travel-Guide-Hotels) > > [Aparthotel Ponent Mar](https://www.expedia.co.uk/Calvia-Hotels-Aparthotel-Ponent-Mar.h2147377.Hotel-Information) > > [Hyatt Place Titusville / Kennedy Space Center](https://www.expedia.co.uk/Titusville-Hotels-Hyatt-Place-Titusville-Space-Center.h44354265.Hotel-Information) > > [The Bull and The Hide](https://www.expedia.co.uk/London-Hotels-The-Bull-And-The-Hide.h12015537.Hotel-Information) > > [Palazzo Touring Club Milan, A Radisson Collection Hotel](https://www.expedia.co.uk/Milan-Hotels-Radisson-Collection-Palazzo-Touring-Club.h64665804.Hotel-Information) > > [Bel & The Dragon Cookham](https://www.expedia.co.uk/Maidenhead-Hotels-Bel-The-Dragon-Cookham.h6408940.Hotel-Information) ### Flights > [Flights from Manchester (MAN) to Vancouver (YVR)](https://www.expedia.co.uk/lp/flights/man/yvr/manchester-to-vancouver) > > [Flights from Christchurch (BOH) to Sharm El Sheikh (SSH)](https://www.expedia.co.uk/lp/flights/boh/ssh/bournemouth-to-sharm-el-sheikh) ### Packages > [Durban Holidays](https://www.expedia.co.uk/Durban.d1073.Holidays-City-Breaks) ### General > [Visit Saona Island](https://www.expedia.co.uk/Saona-Island.dx6072777) > > [Visit Rennes](https://www.expedia.co.uk/Rennes.dx3019) ---