Title: Gran Hotel Panamericana Merida Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gran Hotel Panamericana Merida Hotel with free breakfast, near Paseo de Montejo ## Photo gallery for Gran Hotel Panamericana Merida ![Outdoor pool - Gran Hotel Panamericana Merida (Mérida)](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/b6297606.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Gran Hotel Panamericana Merida (Mérida)](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/4a74b4bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Gran Hotel Panamericana Merida (Mérida)](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/6c34dd25.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Gran Hotel Panamericana Merida (Mérida)](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/f941b916.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Gran Hotel Panamericana Merida (Mérida)](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/2071ae2b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Gran Hotel Panamericana Merida, you can look forward to free cooked-to-order breakfast, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a garden and a bar. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant £101 includes taxes & fees 20 Jan - 21 Jan 2026 VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=115654079&PinnedHotelID=115654079&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Room, City View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/df47ce64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, City View 9.4 Exceptional 12 reviews ### Highlights Air conditioning Smart TV Premium bedding Hairdryer Private bathroom Local meal delivery service Minibar Cable channels - 258 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Superior Double Room, City View ![Superior Double Room, City View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/b4e6fb86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, City View 10.0 Exceptional 3 reviews ### Highlights Air conditioning Smart TV Premium bedding Hairdryer Private bathroom Local meal delivery service Minibar Cable channels - 258 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Luxury Suite, City View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/116000000/115660000/115654100/115654079/78980c9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, City View ### Highlights Air conditioning Smart TV Separate bedroom Premium bedding Hairdryer Private bathroom Local meal delivery service Minibar - 258 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Gran-Hotel-Panamericana-Merida.h115654079.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMerida-Hotels-Gran-Hotel-Panamericana-Merida.h115654079.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.96811%2C-89.61791&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=o__XvzwbdsXekDlDnC954_l6HSY=) 59 por 52 y 54 Col. Centro, 455, Mérida, YUC, 97000 #### What's nearby - Merida Tourism Office \- 1 min walk \- 0.0 miles - La Mejorada Park \- 3 min walk \- 0.2 miles - Mérida Cathedral \- 6 min walk \- 0.4 miles - Plaza Grande \- 8 min walk \- 0.5 miles - Parque Santa Lucía \- 8 min walk \- 0.5 miles #### Getting around - Teya-Merida Station - 22 min drive - Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 21 min drive #### Restaurants - ‪Bar Flamel - ‬4 min walk - ‪Bar latino - ‬1 min walk - ‪El Lagarto De Oro - ‬5 min walk - ‪Salón Gallos - ‬3 min walk - ‪Los Almendros - ‬3 min walk ## About this property ### Gran Hotel Panamericana Merida Upscale hotel near Paseo de Montejo At Gran Hotel Panamericana Merida, you can look forward to free cooked-to-order breakfast, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. In addition to a garden and a bar, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. You'll also enjoy perks such as: - An outdoor pool and a children's pool - Free self-parking - Coffee/tea in reception, a 24-hour front desk and smoke-free property - Luggage storage, outdoor furniture and a lift Room features All 110 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning. Extra amenities include: - Bathrooms with showers and hairdryers - 56-inch Smart TVs with cable channels - Daily housekeeping, electrical adapters/chargers and desks ## Similar properties ![Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/69000000/68640000/68636200/68636189/b4770f4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Unknown Mérida Centro - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 310 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=68636189&PinnedHotelID=68636189&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/10000000/9730000/9729000/9728927/0a553d6f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma Mérida El Castellano Mérida Centro - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 1,012 reviews £62 includes taxes & fees 31 Jan - 1 Feb 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=9728927&PinnedHotelID=9728927&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1450000/1442200/1442108/8d3e49e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Mercedes Merida, Curio Collection by Hilton Mérida Centro - 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Spa - Parking included - Free Wi-Fi 8.6 Excellent 499 reviews £78 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=852896&PinnedHotelID=852896&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/62000000/61540000/61539600/61539538/fedcf298.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique La Casona By Kavia Mérida Centro - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 288 reviews £63 includes taxes & fees 20 Jan - 21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=61539538&PinnedHotelID=61539538&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 9 PM, pool loungers](https://images.trvl-media.com/lodging/17000000/16430000/16429100/16429072/ace16965.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casona Las Tres Marías - Hotel Only adults Mérida Centro - Pool - Free Wi-Fi - Air-conditioning - Breakfast available 9.0 Wonderful 308 reviews £65 includes taxes & fees 26 Jan - 27 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=16429072&PinnedHotelID=16429072&HadPinnedHotel=true®ionId=-1&adults=2) ![TV, Netflix, streaming services, printers](https://images.trvl-media.com/lodging/77000000/76600000/76590400/76590305/382ba2e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kuxtal Hotel Boutique Mérida Centro - Pool - Breakfast included - Free Wi-Fi - Air-conditioning 9.6 Exceptional 98 reviews £88 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=76590305&PinnedHotelID=76590305&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio, 2 Queen Beds, City View | In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/49000000/48290000/48282200/48282164/8d53806a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Merida Xcumpich - Pool - Breakfast included - Pet-friendly - Parking included 9.4 Exceptional 1,132 reviews £97 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=48282164&PinnedHotelID=48282164&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/77000000/76170000/76165900/76165851/c8e0327f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza by Kavia Mérida Centro - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.8 Excellent 824 reviews £59 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=76165851&PinnedHotelID=76165851&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free 24-hour offsite parking within 20 metres - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) ### Outdoors - Garden - Outdoor furniture - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Front entrance ramp - Lift (127 centimetre wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (122 centimetre high) - Wheelchair-accessible restaurant ### More - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 56-inch smart TV with cable channels ### Food and drink - Meal delivery service - Minibar ### More - Air conditioning - Desk - Electrical adapters - Iron/ironing board on request - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Spa fee: MXN 500 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Gran Panamericana Merida Gran Hotel Panamericana Merida Hotel Gran Hotel Panamericana Merida Mérida Gran Hotel Panamericana Merida Hotel Mérida ## Frequently asked questions ### Does Gran Hotel Panamericana Merida have a pool? ### How much does it cost to stay at Gran Hotel Panamericana Merida? ### Is Gran Hotel Panamericana Merida pet-friendly? ### How much is parking at Gran Hotel Panamericana Merida? ### What time is check-in at Gran Hotel Panamericana Merida? ### What time is check-out at Gran Hotel Panamericana Merida? ### Where is Gran Hotel Panamericana Merida located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Gran Hotel Panamericana Merida Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.0 Amenities ### 9.4 Staff & service ### 9.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 72 8 - Good 41 6 - Okay 7 4 - Poor 1 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### PAOLA 11 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff is great! ##### PAOLA Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Jazmin 21 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean Rooms, Friendly Staff, Great location to walk around ##### Jazmin Stayed 4 nights in Oct 2025 ### 8/10 Good #### Cecilia 1 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Everyone was so nice and the place was clean. ##### Cecilia Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### LINDA 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes they were very nice and helpful everything was very clean ##### LINDA Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Oscar L 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The cleaning service is great, keep the room and bathroom spotless. Breakfast has a good variety and tasty. Hotel is under construction in the entrance door, it doesn't bothers me, staff are very helpful. Hotel has a good location close to the center of the City. ##### Oscar L Stayed 10 nights in Nov 2025 ### 8/10 Good #### Felecia 7 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel close to everything and so charming. Comfortable beds. The upgrade to a suite is worth the money. Guierrmo at the front desk is amazing and so helpful. We would stay here again. ##### Felecia Stayed 9 nights in Nov 2025 ### 10/10 Excellent #### Fabiola 3 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service, the room was so clean. ##### Fabiola Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Lisa 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast was delicious and coffee was fresh and hot ![Sunset at Celestun Beach Hotel](https://a.travel-assets.com/ugc/hotel-reviews/4a56ebfd-5937-49de-a925-c6ea670a1932-1759702549201.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Rebeca 4 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Large rooms, very clean good service, walking distance downtown, good breakfast, need details like large mirror inside rooms . Recomended ![](https://a.travel-assets.com/ugc/hotel-reviews/c2da1110-b2d6-4de9-84fd-2e00e4035320-1764873693764.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rebeca Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Pablo 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent Customer Service ##### Pablo Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Raul 8 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel staff was very friendly, our room included breakfast which was buffet. The hotel was very clean and quiet. Air conditioner worked better than expected. My wife and I enjoyed our stay at the Panamericana, We recommend this hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/8cabc740-d456-43fd-a77d-15f87b83a7db-1762628471037.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/729c1b03-a7cd-4f0a-98b0-fba327589d0e-1762628469752.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Raul Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Paul 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was nice ##### Paul Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Lisa 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a very old hotel which was somewhat modernized. It is gorgeous! While the amenities are nice it has still retained the antique charm. ##### Lisa Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Martin 5 Dec 2025 Liked: Cleanliness Yes ##### Martin Stayed 2 nights in Dec 2025 ### 8/10 Good #### claudia 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Burna ![](https://a.travel-assets.com/ugc/hotel-reviews/b761ac17-127e-4655-a2d1-6ce1602285c7-1760127138935.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f2a5cf72-d8f6-4bb5-9c20-4b30ca31da46-1760127139401.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d1262c2a-e95e-4d9f-a594-578aa5e40446-1760127139230.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/123673c5-14e1-4cae-9c22-4a23cbbb3fdb-1760127142487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### claudia Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Karen L 2 Dec 2025 Liked: Cleanliness Disliked: Amenities The room was clean but last personality. As a US citizen we wash our bodies with washcloths in the hotel did not have any for 2 days. I was very awkward taking a shower with a hand towel. The architecture of the lobby was a beautiful. The continental breakfast wasn't good. And recommend having more variety ##### Karen L Stayed 4 nights in Oct 2025 ### 8/10 Good #### Jennifer 16 Dec 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Comfortable, clean, quiet. Beautiful hotel. It's within walking distance to restaurants and the Cathedral area. Harder for us elders who are more sensitive to heat and rough sidewalks. Guillermo, the front desk person who spoke English was very attentive. We are so grateful for his help navigating our first trip to Merida. All staff was friendly and accommodating. The only negatives are the pool. It is in the shade ALL the time. I was hoping to lie in the sun and jump in the pool a bit. There's also no restaurant and bar as advertised on line. You can order bar snacks in the evening through a kitchen staffer. We were hoping to be able to socialize with others a bit, and not always have to walk somewhere for a restaurant. ##### Jennifer Stayed 8 nights in Dec 2025 ### 6/10 Okay #### Angelica 26 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Sun never hits the pool. My hair dryer didn’t work. ##### Angelica Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Isidro Olvera 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Ok ##### Isidro Olvera Stayed 3 nights in Sep 2025 ### 2/10 Terrible #### Estefania 13 Nov 2025 Disliked: Staff & service, amenities HORRIBLE EXPERIENCE. Poor attention to detail, no communication from management about the multiple issues we had. No initiative to make things right. Do not waste your money staying at this hotel. ##### Estefania Stayed 5 nights in Nov 2025 ### 8/10 Good #### Mario Jose Carrillo 31 Dec 2025 Liked: Cleanliness, property conditions & facilities habitaciones de buen tamaño. personal muy atento. le faltan algunos servicios al hotel, como Room service, variedad de alimentos (son muy basicos). elevadores muy lentos y de mal funcionamiento, ya muy antiguos. no hay hielos por ninguna parte, ##### Mario Jose Carrillo Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Romina 25 Dec 2025 Liked: Cleanliness, amenities La habitación es bonita y cómoda ##### Romina Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### EYDER OSWALDO 23 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo, es un extraordinario lugar para hospedarse ##### EYDER OSWALDO Stayed 3 nights in Sep 2025 ### 8/10 Good #### Gerardo de Jesus 20 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación muy bien, solo que le falta ventilación. El baño le falta extractor, no hay ventilación. Contaba con 2 camas pero un colchón muy blando, en el otro estuvo bien. El personal de limpieza bien, el desayuno bien, a 4 cuadras del Centro. Estacionamiento OK. La alberca se veía muy bien, tiene mesas de billar. Sería bueno que tu iera Gym. ##### Gerardo de Jesus Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### María del Socorro Sandoval 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación muy limpia, las instalaciones cómodas, únicamente detalles de mantenimiento como el toallero, la regadera ##### María del Socorro Sandoval Stayed 6 nights in Nov 2025 ---