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Reviews of Gran Hotel de Merida

3 out of 5
Gran Hotel de Merida
Calle 60 Num. 496 X Calle 58, Colonia Centro Historico, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 874 reviews" "
Rating 8 - Good. 314 out of 874 reviews" "
Rating 6 - Okay. 88 out of 874 reviews" "
Rating 4 - Poor. 28 out of 874 reviews" "
Rating 2 - Terrible. 7 out of 874 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and helpful. Gorgeous hotel. Wonderful location and walkable to everywhere you want to go.
Stayed 7 nights in Apr 2024
Response from rs on 14 Apr 2024
Thank you for your preference and commentaries!

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service
This a very old & unique hotel for people who like antiques but is very convenient & close to many restaurants & cathedral too. Very safe area
Stayed 2 nights in Apr 2024
Response from rs on 13 Apr 2024
Thank you for your preference and commentaries.

8/10 Good

Pedro

Liked: Cleanliness, property conditions & facilities
City
Stayed 6 nights in Mar 2024
Response from rs on 10 Apr 2024
Le agradecemos su preferencia y cdalificacion-

6/10 Okay

FRANCISCO, VERNON

Liked: Cleanliness, staff & service
Located in the heart of Merida, perfect for downtown site-seeing.
Stayed 2 nights in Apr 2024
Response from rs on 5 Apr 2024
Thank you for your preference and comments.

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to shopping and food.
Stayed 5 nights in Mar 2024
Response from rs on 3 Apr 2024
Le agradecemos su preferencia y calificacion.

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This an older hotel with a classic colonial style built in 1901. It feels like you are in a bygone era. Not for everyone but memorable for us as we spent our honeymoon there 36 years ago and this was a return trip. Staff were always helpful even though their english was spotty. A starbucks and icecream shop downstairs were great.
Stayed 5 nights in Mar 2024
Response from rs on 30 Mar 2024
Thank you for your preference and comments. It was a pleasure to serve you. Spotty English?

10/10 Excellent

Miguel

Travelled with family
Great place to stay
Stayed 2 nights in Mar 2024
Response from rs on 29 Mar 2024
Thank you for your preference!

6/10 Okay

Rogelio

Travelled with family
Liked: Staff & service
Nice decore, no elevators, staff were helpful.
Stayed 2 nights in Mar 2024
Response from rs on 14 Mar 2024
Gracias por su calificacion y por su preferencia.

8/10 Good

Craille

Liked: Property conditions & facilities
A lovely old grand hotel full of antiquities, slightly shabby chic. Very walkable area with plenty to see and do . Eat , shop, attend a concert or walk through beautiful cathedrals. Note that there is construction in that area for road and pedestrian walkways so it is important to watch where you are walking. Still worth the minor inconvenience.
Stayed 2 nights in Feb 2024
Response from rs on 29 Mar 2024
Thank you for your preference and comentaries.

6/10 Okay

Kian

Disliked: Amenities
Room requires major renovation. Excellent location. 3 star rating is about correct. This is a gem that needs to be polished.
Stayed 2 nights in Feb 2024
Response from rs on 14 Mar 2024
Thank you for your comments.

10/10 Excellent

Eloise, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at the Gran Hotel. The staff were all very welcoming, friendly and helpful. The hotel is charming with its antiques and original decor. It is in the historic centre so perfectly located. We did notice our room was one of the very smallest available which may have been because we booked via Expedia rather than directly but it met our needs.
Stayed 5 nights in Feb 2024
Response from rs on 14 Mar 2024
Thank you for your preference. It was a pleasure to serve you!

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vintage hotel experience
Stayed 1 night in Feb 2024
Response from rs on 14 Mar 2024
Thank you for your preference!

6/10 Okay

Trista

Disliked: Amenities, property conditions & facilities
The hotel is absolutely gorgeous and it was really cool to stay in such a historic hotel. The entrance and common areas felt like living a fantasy of another time. The location is perfect, right in the heart of the historic district. The square out front is lovely. Lots of restaurants and shopping surrounding the hotel. It was Merida fest, so the city was vibrant and fun, with many things happening every night. There are markets and street vendors everywhere. The only problem were the rooms. They haven’t been updated at all. The cleaners cleaned well, but it’s just too old and dirty in the rooms to do much. The shower doesn’t drain and fills up, so taking a shower is not refreshing. Our room we later discovered had ghost ants coming through the cracks in the wall. We had 2 choices of room, the first was tiny and had a king bed, but ants coming out of the bathroom light fixture and the shower was worse, so we had to take the bigger room with 2 double beds on our honeymoon. The WiFi and the aircon did work though. Overall not the worst, but would not stay here again. There are historical tours visiting the hotel, so I think visiting the hotel as a historical landmark is better than staying, unless they update the rooms.
Stayed 5 nights in Feb 2024
Response from rs on 14 Mar 2024
Thank you for your comments. Sorry about your experience. We have taken note of your observations.

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay somewhere else in Mérida. We moved to a different hotel eventually. The staff here are rude, unhelpful and dismissive. The hotel is beautiful inside but it has none of the amenities listed available. The rooms are old and need updating - bathroom smells and also needed refreshing. Our toilet broke on our last day staying here. This could be an amazing place to stay in Merida close to all attractions and easy to walk to nearby restaurants and parks. But the staff and lack of any real hotel amenities really ruined the trip for us. You will find many nicer places to stay in Merida - choose somewhere else!
Response from rs on 30 Jan 2024
We are sorry that you had that experience but you could have reported your incomformities during your stay and not later. then we would have had a chance to solve the problems.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 1901 luxury hotel, renovated several times, still plenty of charm, marble staircases, elegant woodwork. Great staff and perfect location. Stucco etc. crumbling in a few places, but not bad considering age and climate. A bit noisy in outside rooms until midnight. Would stay again!
Stayed 2 nights in Jan 2024
Response from rs on 2 Feb 2024
Thank you for your preference and qualification-.

8/10 Good

barbara, StJohns

Stayed 1 night in Jan 2024
Response from rs on 29 Mar 2024
Gracias!

10/10 Excellent

Douglas, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I felt like I walked back in time to the 1800’s. It is a beautiful classic hotel that has remained, in many ways, in its original condition. I liked that.
Stayed 1 night in Jan 2024
Response from rs on 2 Feb 2024
Thank you!

6/10 Okay

Juan

Stayed 3 nights in Jan 2024
Response from rs on 2 Feb 2024
Gracias!

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful over 100 year old hotel with balconies
Stayed 2 nights in Jan 2024
Response from rs on 2 Feb 2024
Thank you for staying with us!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, no issues.
We had a great stay. Hotel is well located. The hotel is dated and older but we liked that and the room was huge and comfortable.
Stayed 2 nights in Jan 2024
Response from rs on 30 Jan 2024
Thank you for staying with us!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Merida Hotel
This is an old hotel with a great history! It does not have the amenities of a new and modern hotel but this is my second time staying here. I knew this before I stayed the first time. There are no elevators so you might need to walk up to the 3rd floor. The rooms are clean and the air conditioning is great and the beds are very comfortable!!! There is a Starbucks right next door as the hotel does not have a restaurant. The staff speaks limited English and I speak limited Spanish but has never been a problem!!! The hotel is within walking distance of the Cathedral and restaurants and shopping. It located on a beautiful large public courtyard so many places to sit outside and enjoy the weather. I will definitely stay here again.
Stayed 4 nights in Jan 2024
Response from rs on 30 Jan 2024
Thank you for your preference and commentaries.

6/10 Okay

Juan

Travelled with partner
The hotel is an older property. Visually it looks awesome but there are quite a bit of details that need updating. The main issue I had was the air conditioning. The unit in the room is not nearly enough to cool the room down. The property is in a nice area close to the main square. I didn’t pay a lot for the room but I don’t think I’ll stay again unless they fix the air conditioning issue.
Stayed 3 nights in Jan 2024
Response from rs on 30 Jan 2024
Thank yoiu. We would have changed your room had you reported the air conditioning.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Hotel and Merida are jewels!
Gran Hotel de Merida is a lovely historic hotel in a perfect location to enjoy the many sites, events and restaurants of the very interesting, engaging and friendly city of Merida.
Stayed 9 nights in Jan 2024
Response from rs on 2 Feb 2024
It was a pleasure to serve you!

10/10 Excellent

Dianne

Stayed 1 night in Jan 2024
Response from rs on 30 Jan 2024
Thank you for the rating!

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel - felt like a noble
I love this historical bldg right in the center of the historical area. The building was kept nicely and beautifully decorated. There were many antiques on the ground floor. Starbucks and an ice cream parlor to the right and the left of the entrance. The parks, churches, governors office and museums nearby are awesome and free. We reserved two rooms. They were on the third floor next to each other. Spacious and beautiful. There was mold around our sink. One of the ac dripped water but we just put our trash can below to catch the water. Beds were shorter than normal. Overall, we truly loved this place.
Stayed 1 night in Jan 2024
Response from rs on 30 Jan 2024
Thank you for your preference. We have taken into account your observationes.

4/10 Poor

Verified traveller

Disliked: Staff & service
It’s a no for me
The hotel is located in Centro, right in the middle of Merida. The furnishings were old and a little mismatched which gives a funky college dorm room feeling. The sheets were clean, there was a fridge and the AC and fan worked well. There is no elevator but the staff was willing to carry my bags up. The ‘free parking’ is several blocks away from the hotel and has limited hours so be careful when you park there to note the hours they are open. The hotel is very old and they are working to keep it updated which meant hammering and sawing starting by 8am in adjacent rooms. Sadly my room had big cockroaches in the bathroom :-( . The staff was apologetic and they addressed the roaches by spraying the room heavily while I was out; unfortunately the smell of the chemical spray was too much and I moved hotels half way through my stay with no refund offered.
Stayed 9 nights in Dec 2023
Response from rs on 30 Jan 2024
Thank you. Sorry about your experiences. We habe taken note of your observations.

10/10 Excellent

GERARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente servicio y precio. Todo el personal es muy amable. La ubicación es envidiable.
Stayed 4 nights in Dec 2023
Response from rs on 30 Jan 2024
Gracias por hospedarse con nosotros. Fue un placer servirle!

10/10 Excellent

Hermelinda, ESCONDIDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the we arrived very late and they were waiting for us, traveled with senior the are no elevators so downfall there, there was no hot water late night, but loved the room ,friendly staff would stay again myself, and close to city center and food
Stayed 1 night in Dec 2023
Response from rs on 30 Jan 2024
Thank you!

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rs on 30 Jan 2024
Thank you

10/10 Excellent

GERARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
This is a beautiful hotel. Lovely architecture from 1901. Extra kind staff, very helpful and professional. Excellent location… close to everything! We can’t wait to go back!!!
Stayed 1 night in Dec 2023
Response from rs on 30 Jan 2024
Thank you for your preference and comments. It was a pleasure to serve you!

2/10 Terrible

Salvador

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a scam!
By far the worst hotel I ever been. I reserved two rooms, none of them seems remotely to the ones posted on the hotel pictures. It’s a scam! Noisy at night and no one in reception, nobody who cares, and dirty.
Stayed 2 nights in Nov 2023
Response from rs on 30 Jan 2024
Sorry about your experience. The noise is beyond our control since it is from outside the hotel and the reception is open 243 hours.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in town.
Old historic hotel downtown Mérida close to Plaza Grande ideal place for tourists.
Stayed 4 nights in Nov 2023
Response from rs on 1 Dec 2023
Thank you for your preference,your comments and your clasification.

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the colonial ambiance of the hotel with the Starbucks and Santa Clara ice cream right outside the door.
Stayed 3 nights in Nov 2023
Response from rs on 29 Nov 2023
Thank you for your preference and your comments.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from rs on 28 Nov 2023
Gracias por su preferencia y por su calificacion.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Gran Hotel de Merida. Close to the main square and very walkable. Down side is no elevator and the street in front of the hotel was under construction. Beautiful old hotel from 1901, beds very comfortable, good shower and wonderful AC as Merida can get very hot
Stayed 7 nights in Oct 2023
Response from rs on 5 Nov 2023
Thank you for your preference and for your comments. The street noise is beyond our control unfortunately.

8/10 Good

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
We love the hotel. The only thing was not enough towels in the room. Personnel was amazing.
Stayed 1 night in Sep 2023
Response from rs on 25 Sept 2023
Thank you for your preference and for your comments. Regarding towels you only have to ask for more and we gladly give extra towels.

8/10 Good

veroncia

Liked: Staff & service
Amazing state to visit!! The place is beautiful and original. Wish it had an elevator ! Do recommend for the price !
Stayed 4 nights in Sep 2023
Response from rs on 12 Sept 2023
Gracias por su preferencia y por sus comentarios!

6/10 Okay

Irene, Franklin Park

Travelled with family and small children
Beautiful historic hotel, great location! Needs a little TLC as some of the tiles in the room floors are loose. Cleaning staff was great. Front desk staff could be a little more trained to help with tourist sites, recommendations etc. the worse thing was the bathroom in our room, the toilet seat was so close to the shower wall my husband and I being fairly tall people could barely seat. Very uncomfortable.
Stayed 3 nights in Aug 2023
Response from rs on 4 Sept 2023
Thank you for your preference and for your comments. We have taken note of your observations in order to better our services.

10/10 Excellent

Armando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT LOCATION.
Stayed 3 nights in Aug 2023
Response from rs on 17 Aug 2023
Thank you for your preference and you qualification.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful hotel is centrally located and the staff is really helpful and friendly
Stayed 2 nights in Aug 2023
Response from rs on 17 Aug 2023
Thank you! It was a pleasure to serve you!

10/10 Excellent

Jeffrey, Redondo Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This mansion is showing it’s age. It is a great location snd the staff are great.
Stayed 3 nights in Aug 2023
Response from rs on 12 Aug 2023
Thank you for your preference and for your qualification.

8/10 Good

Andrea, SOMERSET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great if you like vintage properties. The staff was exceptional, location was exceptional, hotel cleanliness very good, housekeeping exceptional. The only negative is the water doesn’t get hot. Only had 2 hot showers in 10 days. The shower water was lukewarm to cold daily
Stayed 10 nights in Jul 2023
Response from rs on 31 Jul 2023
Thank you for your preference and for your comments. We have taken note of your observations.

10/10 Excellent

Joel

Liked: Amenities
Old style, with good service and clean place
Stayed 3 nights in Jul 2023
Response from rs on 28 Jul 2023
Thank you for your preference and for your qualification. It was a pleasure to serve you.

10/10 Excellent

Celina

Stayed 5 nights in Jul 2023
Response from rs on 14 Aug 2023
Gracias por su preferencia y su calificacion!

8/10 Good

Juan Luis Enrique

Travelled with group
Disliked: Property conditions & facilities
Old & not maintained property
Stayed 1 night in Jul 2023
Response from rs on 22 Jul 2023
Thank you

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a beautiful older hotel. It looked and felt like we were staying in a castle.
Stayed 5 nights in Jul 2023
Response from rs on 18 Jul 2023
Thank you for your preference and for your comments!

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from rs on 16 Jul 2023
Le agradecemos su preferencia y su calificacion!

10/10 Excellent

Danielle, Gardnerville

Liked: Cleanliness, staff & service, property conditions & facilities
Unique, vintage property. Perfectly located in the heart of Mérida.
Stayed 2 nights in Jul 2023
Response from rs on 11 Jul 2023
Thank you for your comments and for your qualification. It was a pleaseure to serve you!

10/10 Excellent

Febe

Stayed 1 night in Jul 2023
Response from rs on 4 Jul 2023
Le agradecemos su preferencia y su calificacion!

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful building, yes Old, but still majestic. Our room was huge with three very big windows (2 of which had a balcony that we could go out and enjoy the music from the restaurant across the street-only Friday and Saturday). The beds were comfortable and the room was always clean. A HUGE plus was that the AC unit worked exceptionally well and the two ceiling fans really maintained the room cool, something very important since Merida is very hot and humid. The staff was very friendly and helpful. I felt extremely safe in the hotel and the area. If you like modern like a Hyatt, then this place is not for you. This is a historic landmark (100 years old) that reminded me of being in a Colonial/European museum exhibit hall.
Stayed 7 nights in Jun 2023
Response from rs on 29 Jun 2023
Thank you for your preference and for your comments. It was apleasure to serve you!