At first glance, the property is simply beautiful. Set in a quiet and friendly neighborhood, Delfina really shines. When we arrived, two staff members met us outside and brought in our luggage which was sanitized and carted to our room. Once inside, we were greeted warmly and with refreshing drinks. The hotel staff are simply lovely! They upgraded our room, made recommendations for places to visit and helped us book reservations at local restaurants. They even went as far as to organize a full day's tour to Uxmal with a local taxi driver, Alejandro Pinto, who speaks English and was an amazing tour guide. On the day of our tour, the hotel staff graciously packed us towels and sunscreen for our trip to Cenote Mucuyche. There was a great selection of delicious breakfast at the hotel however not many choices for lunch and dinner. We ordered food from a local restaurant and the hotel staff delivered it to our room on a platter. The staff also helped us organize our covid test; we literally took the test in the comfort of our room and the results was sent to our phone. The hotel itself is beautiful, had lots of natural light and foliage. Very instagram worthy hotel. Our room was well sanitized and maintained. We wished our stay was longer but we plan to return to Merida and stay at Delfina.