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Reviews of Home2 Suites by Hilton Memphis - Southaven, MS

3 out of 5
Home2 Suites by Hilton Memphis - Southaven, MS
6750 Southcrest Pkwy, Southaven, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 466 out of 780 reviews" "
Rating 8 - Good. 179 out of 780 reviews" "
Rating 6 - Okay. 65 out of 780 reviews" "
Rating 4 - Poor. 33 out of 780 reviews" "
Rating 2 - Terrible. 37 out of 780 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected-
Stayed 1 night in Apr 2024

8/10 Good

Nathaniel

Travelled with family
Liked: Amenities
Breakfast was subpar. Location is excellent. Not as nice as comparable brands / locations. It was a good hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Steven, Traverse City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, bathroom had barn door on rollers that doesn’t close; odd choice to choose that instead of a hinged door that actually closes for quiet and privacy.
Stayed 1 night in Mar 2024

8/10 Good

Tyler, Sheldahl

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

6/10 Okay

Sandra

Travelled with family and small children
I usually stay at Home2Suites because they are nice and much easier when you have children with you. My problem with this stay was that we did not get the room we paid for, they said that I had to take it up with Expedia, that they over booked the room. They were not helpful at all, I got nothing but the run around from both of them.
Stayed 3 nights in Mar 2024

10/10 Excellent

Terrika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good area not far from food or Walmart. Urban Air is right up the street or walkable.
Stayed 1 night in Mar 2024

6/10 Okay

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Likeba

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will definitely book again.
Stayed 1 night in Feb 2024

2/10 Terrible

Jermaine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional. No notice about the original room I booked being unavailable until I get to the front desk. The digital key lock for the door was completely loose as if the local swat team was trying to break in and then the manager on duty had the audacity to say how do they know I didn’t do it myself??? Who knows how long it had been like that until I said something. The fact that house keeping “cleans” those rooms daily and none of them reported it speaks volumes about that particular hotel. I’ve stayed at plenty of hotels world wide and never have I damaged anything before but for her to insult my intelligence was a new low for an already low experience. I will never stay at that hotel ever again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 1 night in Feb 2024

4/10 Poor

Pao

Travelled with family
Disliked: Staff & service
Please teach Daphne (Front Desk) some basic customer service. So unprofessional and rude.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sherene

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple of days on business
Everything was nice and pleasant staff The breakfast could have more selection.
Stayed 1 night in Jan 2024

10/10 Excellent

Edwin

Stayed 1 night in Jan 2024

4/10 Poor

Whitney, Dyersburg

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Hallway & room - felt dirty!
Stayed 1 night in Jan 2024

6/10 Okay

rex

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dated and dirty
In the first room they put us in, the fridge had used food left in it and the kitchen trash can was overflowing. The beds were made but didn't look like new sheets or blankets. The bathroom sink stopper was stuck so it would not drain. We asked them to fix it, but they couldn't until the next day so they offered us a room on a different floor. The next room was better, but never gave me a good, clean feeling. It felt like it was a quick clean to get the next person in and not as if they were changing it over.
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel. Only problem was not enough luggage carts. I saw only 1 the whole time i was there and thay was missing most of.the time
Stayed 3 nights in Dec 2023

8/10 Good

Shanda

Liked: Staff & service, property conditions & facilities, room comfort
Nice but pet friendly reconsider
Our stay was pretty good. The bed was comfortable. Some issues were the pets. Our room was next to a visitor with a dog and the dog barked most of the night. The shower was not as clean as I liked it to be. I guess because it was pet friendly it was hard to get all of the dog hair out of the shower. I had to buy some cleaning supplies to clean the tub better and the refrigerator was still a little dirty. The traffic up and down the hallway was somewhat loud too for it to be after 10:00pm.
Stayed 1 night in Dec 2023

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was clean amd the staff bery nice and helpful. Breakfast wasnt to bad either. The issue was the beds. Noone in my group could sleep because they were uncomfortable.
Stayed 1 night in Dec 2023

8/10 Good

Cale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Easy parking in a really good spot for shopping or restaurants. Big down fall is there is an airport close so you’ll hear planes all night. Not super bad, but it kept us up most of the night. Pretty nice hotel however.
Stayed 1 night in Dec 2023

2/10 Terrible

Patrick

Travelled with family
Disliked: Amenities
My reservation was canceled and I was never notified of this. The front desk told me they canceled it at 1 pm. This was 9 hours before I arrived. I had five kids in the car waiting on me to check in. I have used orbitz for over 15 years and I’m thinking to switch to Expedia. Please confirm I was not charged anything and make this right for me and my family. We had to go from hotel to hire to find a room at 11 o’clock at night. I may have to switch to Expedia.
Stayed 1 night in Dec 2023

10/10 Excellent

Tywonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Margaret

Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was nice, front desk wasn’t very friendly and breakfast was not very appetizing
Stayed 1 night in Dec 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Dec 2023

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Wedding reservations!
Daughter and family checking in. Hotel Could not find reservation. Found the reservation under a different name. Parents of groom stopped by to ensure room ready early. Were told will receive call if ready early otherwise 3 pm. There at 2:50. Room not ready. Rehearsal dinner at 4. Did not receive room until 4 after mother went to check on problem. Grandparents of bride received key to room already occupied. Friends room fridge did not work and made noise all night. WORSE part: Bride and groom paid and reserved their room 3 months before. Reservation not found night of! Ended up staying with family!
Stayed 3 nights in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I liked the location and the room was nice enough and was clean. However, The shower soap dispenser was empty and the toilet paper holder was all but falling off the wall. I shared my concerns both days I was there with the front desk people and again at checkout. That said, none of these items were bad enough for me not to stay there again. I would.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tyler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Fredrick E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Jeremy

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Tiesha

Liked: Cleanliness, staff & service, amenities
Love love love
Stayed 1 night in Oct 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Decent place for an overnight.
Pool was dated. Bathrooms as well. Beds not overly comfortable but clean. The staff was very friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Tasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff. Breakfast was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off the freeway and near plenty of options for dining. Staff was friendly, check in was easy, property was in good condition and clean!
Stayed 1 night in Jul 2023

8/10 Good

Brandi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our needs (family of 5), I liked having a Walmart next door and then a way to easily cook food rather than have to go out to eat because we were tired from driving all day. Hotel breakfast was good and provided many options, the lady at the front desk did a great job setting up considering her support staff didn’t show up for work. Suggestion: Staff should probably use a different location to smoke other than the bench outside the front door. Just a bit tacky.
Stayed 1 night in Jul 2023

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very large.
Stayed 1 night in Jul 2023

10/10 Excellent

Mando N Sonia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay T
Stayed 7 nights in Jul 2023

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was rude. Asked for towels and they make you come get them, customer service was terrible. Breakfast ends at 9. You walk down at 8:59 and they are literally cleaning up and don’t let you eat.
Stayed 8 nights in Jul 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Several vehicles were broken into, windows were smashed. Hotel does not have any external security cameras.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Jun 2023

2/10 Terrible

Brooke

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE!!!
Absolutely disgusting… I will supply pictures to support the quality. Not even close to a Hilton quality- worse than a motel 6. Bed sheets had blood stains, couch bed was FILTHY and no one wanted to sleep on it, floor had multiple large stains and was wet in one spot, hairs on toilet and shower, old fruit loops on the floor, entry way unmopped. We would have turned around and walked out but it was midnight when we arrived from a delayed flight. The only good thing about our hotel stay was the breakfast. $200 needs to be refunded - so gross!
Stayed 1 night in Jun 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only dislike was the lack of lighting in the parking lot on the sides and back of building. It was just my son and I getting in late one night and I did not feel safe even though the area is nice, it was very dark.
Stayed 2 nights in Jun 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had was the bed being very firm. Felt like a rock when I sat down on it.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was not satisfied we booked a 2 queen bed room ,& was giving a King i arrival at my check-in early was told nothing they can do for my 3 night stay l!!
Stayed 3 nights in May 2023

10/10 Excellent

shontel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot tub and no doors to separate the bedroom from everything else
Stayed 1 night in Apr 2023

10/10 Excellent

Wanda

Travelled with group
Liked: Staff & service, amenities
Pull out couch fell in at the top part
Stayed 1 night in Apr 2023