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Reviews of Mercure Pakenham

4 out of 5
Mercure Pakenham
77 Racecourse Rd, Pakenham, VIC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 92 reviews" "
Rating 8 - Good. 15 out of 92 reviews" "
Rating 6 - Okay. 3 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 0 out of 92 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Friendly staff. Comfortable rooms very functional
Stayed 3 nights in Apr 2024
Response from Anna on 5 May 2024
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I travelled with My Elderly Parent. Checking in was a breeze. At Check in I was offered to drive around and enter the side door where the lift was located to take My Parents up to our room, with ease. I had 3 cases and an over night bag and suits bag. I was told to just leave everything at reception. He (the gentleman who checked me in )would take care of them. I drove to the side door, got my parent to our room and all our cases were in our room.. I cannot tell you how ,unchecked that helped me. Friendly staff all round. We stayed for 2 nights. I would recommend Mucure Packenham to Everyone.
Stayed 2 nights in Feb 2024
Response from Anna on 12 Mar 2024
Dear Lynette,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice & relaxing for a new Hotel
a newish Hotel of 15 Months. my checkin was fast & easy & the very lovely Miss M was fantastic, even offered to help me with my luggage, the room was large, only a view of the car park but nice to lay at the window & relax, the door slamming was a pain, Guests need to be considerate. Breakfast was continental only & they need to lift their game here, no cutlery at table, no greeting, only had 1 danish out,1 piece of watermelon, 1 piece of fruit bread & it was hard, wasn't worth the $16.50.
Stayed 6 nights in Jan 2024
Response from Anna on 13 Mar 2024
Thank you for taking the time to tell us about your experience at the Mercure Pakenham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anna on 12 Mar 2024
Dear Greg,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Good

Raelene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well appointed and Staff were all extremely attentive and helpful. We were travelling for work purposes. Bed was very comfortable which is what you need for a good nights rest. Onsite parking, room service sited our needs.
Stayed 1 night in Dec 2023
Response from Anna on 12 Mar 2024
Dear Raelene,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

KRISTINE

Liked: Cleanliness, property conditions & facilities
Night security was helpful and assisted with our afterhours check in . Nothing was a problem to them.
Stayed 1 night in Jan 2024
Response from Anna on 12 Mar 2024
Dear Kristine,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
We had to check in late, but the accomodating staff made arrangements for us to pick up the room key and ensured the process was smooth and easy. Great place to stay!
Stayed 1 night in Jan 2024
Response from Anna on 12 Mar 2024
Dear Terence Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments about your late arrival experience with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Yi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very big clean room.
Stayed 1 night in Jan 2024
Response from Anna on 12 Mar 2024
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Drew

Stayed 2 nights in Nov 2023
Response from Anna on 12 Mar 2024
Dear DrewThank you for taking the time to review Mercure Pakenham. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Gregory

Travelled with family
All good
Stayed 4 nights in Dec 2023
Response from Anna on 12 Mar 2024
Dear Gregory,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
The Mercure had everything needed for an overnight stay. We dined next door at the restaurant. Lots of food options very close by. Gumbya World is only 18mins away. Room amenities were great. Clean, modern, and spacious. We are a family of four and had plenty of room. The hotel overall is beautiful on the inside. There is a coffee machine in the foyer for those who like coffee. This hotel is great, we will definitely stay here again, next time for a longer stay.
Stayed 1 night in Dec 2023
Response from Anna on 12 Mar 2024
Dear EvaThank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Anna on 12 Mar 2024
Dear Robert,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the smell of the room on arrival, but adjusted to it. The bed was heaven. Did not hear any outside noise at all, we were on the ground floor. They only thing I found annoying was when we turned off all the lights, the TV glowed for sometime, making the room light. We had not had the TV on, so was hard to get to sleep because of that, once it stopped glowing, the room darken and I slept like a log.
Stayed 1 night in Dec 2023
Response from Anna on 13 Mar 2024
Dear Debra,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Jiefei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a business trip.
Stayed 1 night in Nov 2023
Response from Anna on 13 Mar 2024
Dear JiefeiThank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Jack

Stayed 2 nights in Nov 2023
Response from Anna on 13 Mar 2024
Dear Jack,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The place It was very beautiful and relaxing and quite even with the pub nexted door and the stuff was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Anna on 12 Mar 2024
Dear Raymond,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great team and hotel
great staff service with a smile from arrival to departure the hotel was in perfect condition throughout room was modern comfortable and 5 star bed great in everyway.
Stayed 1 night in Nov 2023
Response from Anna on 12 Mar 2024
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yet again, a very comfortable stay.
Stayed 4 nights in Oct 2023
Response from Anna on 3 Nov 2023
Dear Michael,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 5 nights in Sep 2023
Response from Anna on 3 Nov 2023
Dear Paul,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Good

Drew

Stayed 2 nights in Sep 2023
Response from Anna on 3 Nov 2023
Dear Drew,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet. Friendly staff. Good privacy.
Stayed 1 night in Sep 2023
Response from Anna Coffey on 13 Sept 2023
Dear Kevin,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Anna Coffey on 13 Sept 2023
Dear Mark,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to the area multiple times a year and this makes it so much more enjoyable knowing I’m always coming to a clean and well presented accommodation. The staff are always extremely friendly and welcoming I love the fresh clean smell throughout the building
Stayed 1 night in Aug 2023
Response from Anna Coffey on 13 Sept 2023
Dear Natasha,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was brand new, room was great, super comfy bed, big tv (no guide showing programs was annoying), need small light to keep on at night when using toilet (current ones too bright), small kettle took forever to boil (not a big deal but lots of energy for small amount of water). Decided to try Continental breakfast at 9.30am - what a disappointment, 2 pieces of see through ham, crumpets dried out, 3 strawberries placed strategically with red on top, green underneath, tried to bite into a pear - so hard I nearly broke my tooth. I spoke to reception and they were very understanding, refunded my cost however I was happy to pay for my friend as she had the yoghurt etc and enjoyed that. It was a good location next to the Cardinia Club - good meals with Pensioner options.
Stayed 4 nights in Jul 2023
Response from Anna Coffey on 13 Sept 2023
Dear Linda,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Peter and Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Anna Coffey on 13 Sept 2023
Dear Peter,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here, extremely comfortable and quality facilities.
Stayed 1 night in Jul 2023
Response from Anna Coffey on 13 Sept 2023
Dear Tanya,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great dining options nearby. Lovely staff. Close to shops and easy parking. Nice experience.
Stayed 1 night in Jul 2023
Response from Anna Coffey on 13 Sept 2023
Dear Helene,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Shayne

Travelled with family
Liked: Cleanliness, staff & service
It Was a Very Nice Room & Staff Where Very Friendly & Helpful
Stayed 1 night in Jul 2023
Response from Anna Coffey on 13 Sept 2023
Dear Shayne,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel!
Stayed 1 night in Jul 2023
Response from Anna Coffey on 13 Sept 2023
Dear Ruth,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Grant,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Cath

Liked: Cleanliness, staff & service, property conditions & facilities
Undercover secure parking.
Stayed 1 night in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Cath,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
we loved it so clean and new
Stayed 2 nights in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Stephen,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service
Very clean. Staff were very friendly.
Stayed 1 night in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Ken,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Reuben

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and great facility very clean,close to shopping and work
Stayed 1 night in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Reuben,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Richelle Saumaiafe

Stayed 1 night in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Richelle,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Wayne,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Raymond, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service
Lovely new and clean property. Staff very helpful I would defystay there again
Stayed 1 night in Jun 2023
Response from Anna Coffey on 13 Sept 2023
Dear Raymond,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Serrena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Anna Coffey on 13 Sept 2023
Dear Serrena,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything except all the Greyness. Everywhere overwhelmed by Grey. Felt like I was colour blind but it was just the decor. Too much grey. The colour of outdated ness.
Stayed 1 night in May 2023
Response from Anna Coffey on 13 Sept 2023
Dear Christine,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved rooms , great customer service, only knock is 2 tea bags and 2 coffee and 2 sugars for a couple is not enough
Stayed 1 night in May 2023
Response from Katherine Vaughan on 28 May 2023
Greetings Richard,Thank you for taking the time to review Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department. We hope to welcome you back in the near future. Kind regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Craig

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, modern/spacious rooms like new, friendly staff, comfortable king beds. Club next door for food and drink. Highly recommend
Stayed 1 night in May 2023
Response from Katherine Vaughan on 28 May 2023
Hi Craig,Thank you for taking the time to review Mercure Pakenham. We’re so glad you enjoyed your stay! We strive to make your stay with us as comfortable as possible and are delighted to receive your positive feedback.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

8/10 Good

Bodeen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Katherine Vaughan on 28 May 2023
Hi Bodeen,Thank you for taking the time to review Mercure Pakenham, we’re so glad you enjoyed your stay.Kind regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New. Clean. Beds were comfy. Shower was great. Had some sticky muck on the ground in the outdoor car park but overall wonderful to stay at. Would definitely stay again if needed this area.
Stayed 1 night in Apr 2023
Response from Katherine Vaughan on 28 May 2023
Greetings Hayley,Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service
We have stayed a couple of times at mercure Pakenham it is a lovely stay all staff very friendly and helpful
Stayed 2 nights in Apr 2023
Response from Katherine Vaughan Assistant Manager on 28 Apr 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Richelle Saumaiafe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED EVERYTHING ABOUT THE PLACE!
Stayed 1 night in Apr 2023
Response from Katherine Vaughan Assistant Manager on 28 Apr 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented and really enjoyed our stay. Bed and facilities very nice. Will definitely stay again.
Stayed 1 night in Apr 2023
Response from Katherine Vaughan Assistant Manager on 25 Apr 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Ming

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Two-nights stay in the 2-queen bed room. Staff was friendly and helpful. Room/bathroom was spacious and really clean. Large screen TV facing both beds. Would visit again.
Stayed 2 nights in Apr 2023
Response from Katherine Vaughan Assistant Manager on 25 Apr 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Easy parking, clean and good location. Would recommend.
Stayed 1 night in Apr 2023
Response from Katherine Vaughan Assistant Manager on 25 Apr 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall a lovely stay as soon as you walk it smells clean and fresh very inviting
Stayed 1 night in Apr 2023
Response from Katherine Vaughan Assistant Manager on 18 Apr 2023
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Katherine VaughanAssistant ManagerMercure Pakenham

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Katherine Vaughan on 28 May 2023
Hi Helen,Thank you for taking the time to review Mercure Pakenham, we’re so glad you enjoyed your stay.We hope to welcome you back in the near future. Kind regards,Katherine VaughanAssistant ManagerMercure Pakenham