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Reviews of Hotel Lomas 10

3.5 out of 5
Hotel Lomas 10
Calle 11B No. 31A-172, El Poblado, Medellín, Antioquia

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 141 reviews" "
Rating 8 - Good. 41 out of 141 reviews" "
Rating 6 - Okay. 3 out of 141 reviews" "
Rating 4 - Poor. 3 out of 141 reviews" "
Rating 2 - Terrible. 9 out of 141 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dinorah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la localidad, llegas a lugares caminando! Muy limpio y su personal excelente!
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff
Service was great, staff was super friendly and always ready to help or very attentive. One negative thing that I would say it’s very close to the Main Street but on an up hill. So you have to walk up, for some that like walking shouldn’t be a problem but me I don’t . lol but staff and hotel superb !
Stayed 4 nights in Jan 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was i spect.Good service and the employes was ver nice and Kindle
Stayed 8 nights in Sep 2023

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Dianalin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to rate 10 stars to the staff, Camilo, Vanessa, Andres, Marcela and Danilo. They went above and beyond to make our stay memorable. I loved that breakfast was included. I would have enjoyed a hot tub on the property though after coming back from a long day of excursions, but I would definitely stay here again. Thank you very much
Stayed 5 nights in Jul 2023

10/10 Excellent

Andrea, mesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, the location is very ideal. Must stay and visit MEDELLIN!!!

8/10 Good

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet small property, good location, very friendly staff ready to assist you in any way they can. They only thing I had a problem with was the wifi. It was very weak and kept dropping constantly. If it wasn't for that I would give 5 stars all around. Recommended for sure!

8/10 Good

Raquel

Stayed 2 nights in Nov 2022

10/10 Excellent

Jose Arcadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique .... nice and quiet for a good sleep, with great staff ready to assist you. Provenza (Happiest area in Medellin) is only a 8-10 min walk, enough distance to keep the noise away. Definitely a nice place.

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice,a lot of places to eat near the hotel and you can walk to restaurant and shops around,I felt save all the time and the employees were nice too.

10/10 Excellent

Marcela, Discovery Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff
Stayed 2 nights in Oct 2022

10/10 Excellent

Crisner

Liked: Staff & service, amenities, property conditions & facilities
Todo estuvo bien
Stayed 6 nights in Feb 2022

10/10 Excellent

Angela Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Angela Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Jaime F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Soledad

Travelled with group
Liked: Cleanliness, staff & service
good stay nice hotel
Overall good stay. Good location on the hill 5 minutes walk to the restaurants, coffee shops in the area. Clean hotel. Good Breakfast and Very good service.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PEOPLE
Stayed 6 nights in Aug 2019
Response from L10 on 17 Sept 2019
Bienvenido siempre a Hotel Lomas10.!!! Equipo de servicio.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is very nice and clean. The people working the front desk were very nice. There was a bit of a language barrier, however I was able to book a great tour pretty last minute thanks to them. The bummer was the breakfast staff. They were pretty rude, would ask for your room number even if they knew you were staying there. They ran out of coffee two mornings in a row and acted like I was crazy for wanting some at 8 a.m.?? The location was also a huge downfall after staying much closer to the centro. It is a bit of an uphill walk after a night out, and pretty dark and quiet for medellin :(
Stayed 2 nights in Jul 2019
Response from L10 on 17 Sept 2019
Bienvenido siempre a Hotel Lomas10.!!! Equipo de servicio.

10/10 Excellent

Joseluciano, Miami fl

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place clean and the people is very proffessional and happy with the lomas 10
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

6/10 Okay

Vania

Disliked: Staff & service
Mr Felipe Restrepo TERRIBLE welcoming & engagement with Bad attitude and unwilling to help or make our stay pleasant. Fortunately, mr. Didier Montoya did. He was very nice, professional, kind and helpful. Things you expect to receive from a hotel staff. We had to switch rooms because of an issue with the AC and the blow dry but of course mr Montoya made de arrangements.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Calvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I had a terrible experience staying at that hotel. I found two cockroaches in my room. The front reception told me that I needed to speak to their boss. But, the boss refused to speak to me about it. Instead, when I waited for him to arrive, he never did, and instead called the police to escort me out of the building. I never caused any kind of commotion to warrant that type of treatment. There are many other hotels on this site with the same or better value. Epic, Dann Carlton, Park Royale (sp?) are all better choices.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a nice location, not too far from Parque Lleras or Calle 10. The staff are very nice but not too many speak English very well. The room card loses charge if you go too far from the hotel (even within the city) and you have to recharge it at reception every time you come back and that is very annoying. The water is hot, which is nice, however it’s not consistent so it’ll be hot for 10 seconds then cold for a few seconds then hot again so be careful for that nasty surprise when showering. The hotel breakfast is nice, the same food offerings daily but it’s not bad, plus the fresh orange juice is a nice touch. We had a miscommunication issue with the staff that I felt was poorly handled by the hotel and I only found out during checkout at 3:00am when I had to be at the airport for my flight out. I was really disappointed in how they handled the issue as both my fiancé and I had made sure we were told one thing and to find out at checkout that it in fact was another thing. It became and he said she said and the person who told us originally was not on shift so there was nothing we can do since he did not write anything down...apparently. Pretty sure there’s video at reception and you can review it but they decided not to. Overall I’d give this hotel a 2.5/5. We stayed for 10 nights.
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the quietness. Very quiet place I loved it, the breakfast was good
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel about a 10 minute walk to Parque Lleras. Staff was very friendly and helped us a lot. Plenty of hot water and good wifi. Breakfast was good too. Great deal for the money!@!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

2/10 Terrible

Jackie, Dallas, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire stay start to finish was plagued with problems and in 11 days I never saw a manager even once. I asked to speak with a manager repeatedly, literally every day for more than 5 days, yet I was always given excuses and never had a chance to discuss all the problems caused by staff at the hotel. I would never stay there again, and the nightmare check-out experience will haunt me for a long time. The hotel thought I owed them some money, so three male staff members ganged up on me. Despite knowing that I urgently needed to leave in order to get an Uber to the bus station in time to catch the shuttle to the airport, the staff members did everything possible to ensure that I would miss my flight. Two staff members even jumped at my Uber driver and harassed him until he agreed to drive off without me so that I would be stuck there while they continued to embarrass me and create a huge scene. The hotel is on a completely dead street with nobody walking around or shops or anything, but by some miracle, an empty taxi drove by and I quickly got in. Again, the staff harassed the taxi driver and told him that he could get in trouble with the police if he gave me a ride because they wanted more money from me first. So the taxi driver tossed me out. After another verbal confrontation, I was forced to walk 6 minutes down a very steep hill with 27 kg of luggage until I could find another taxi to the bus station. I was so scared that I would miss my flight due to all this nonsense!
Stayed 1 night in Dec 2018

10/10 Excellent

BILJANA

After the initial problem with the safe not working everything else was fine. Staff is friendly and kind. The hotel is clean. Breakfast was good.
Stayed 5 nights in Nov 2018
Response from Hotel Lomas 10 on 22 Dec 2018
De antemano le agradecemos de tomarse el tiempo de calificarnos, ya que es demasiado importante para todo el grupo del hotel lomas 10 recibir tan buenos comentarios ya que esta es la motivación que tenemos para siempre dar el mejor servicio posible

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasent 4 days
It’s a very clean hotel located up the hill and away from the hubbub. It’s an easy walking to town but keep in mind it’s definitely uphill. The front desk staff spoke enough English to get by. The rooms were simple and small but very comfortable. The morning breakfast was more than adequate but you want to get there before 9:30 otherwise they start to run out of things. I would like to point out that when you leave for the day be sure to turn on the housekeeping light when leaving your room otherwise they may not service it.
Stayed 4 nights in Nov 2018
Response from Hotel Lomas 10 on 23 Nov 2018
Buenos días apreciado visitante. Gracias por elegir Hotel Lomas 10 como su lugar de descanso en Medellín. Agradecemos sus comentarios y le esperamos de nuevo! Equipo Hotel Lomas 10

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good neighborhood very quiet . Good breakfast buffet.
Stayed 3 nights in Nov 2018
Response from hotel lomas on 12 Nov 2018
Good afternoon. Thank you for taking the time to rate us, it is very important for us to know how your experience was we wait for you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from hotel lomas 10 on 8 Nov 2018
Gracias por tomarse el tiempo de calificar su experiencia es muy grato recibir tan buena puntuación

10/10 Excellent

Leandri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2018
Response from Hotel lomas 10 on 31 Oct 2018
Gracias por tomarse el tiempo de calificar su experiencia, es muy grato recibir una puntuación de tan buen nivel, esperamos que vuelvan pronto.

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff (english speaking), clean rooms, very efficient room layouts, great location (5-10 min walk to Parque Lleras) breakfast is okay could use more improvement that’s the inly thing.
Stayed 10 nights in Aug 2018
Response from Hotel Lomas 10 on 2 Oct 2018
Thank you very much for taking the time to rate us. It is very pleasant to receive such a good score, since all the staff of the hotel lomas 10 want to provide a warm and respectful service to all our guests and be your best choice of accommodation in Medellin.

10/10 Excellent

LEYALIS

Excellent place
Excellent place for visiting and vacations, the staff was very friendly. Congratulations.
Stayed 4 nights in Sep 2018
Response from Hotel Lomas 10 on 2 Oct 2018
Thank you very much for taking the time to rate us. It is very pleasant to receive such a good score. We hope that you come again soon.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lomas 10 - nice but small
Room was very clean but bathroom a bit small. Buffet breakfast was good however would prefer if staff did not hover around you when you are choosing your breakfast. Yes and coffeee in room would be an improvement. Good area only short walk to el poblado with lots of bars and restaurants
Stayed 4 nights in Aug 2018
Response from Hotel lomas 10 on 14 Aug 2018
De antemano le agradecemos por tomarse el tiempo en calificarnos, les agradecemos por sus buenos comentarios, sin embargo esperamos tener muy presente la información a mejorar ya que siempre queremos dar un servicio de buena calidad. Queremos que vuelvan al hotel y puedan ver cambios en algunos de los comentarios a mejorar.

8/10 Good

Citlali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a nice area the sfaff is very helpful! The rooms are small we only stayed for 3 days it worked good
Stayed 3 nights in Jun 2018
Response from Hotel lomas 10 on 19 Jul 2018
La familia del hotel lomas 10, se encuentra satisfecho de brindar un buen servicio para todos nuestro huéspedes, agradecemos de antemano su buena disposición para con nosotros, esperemos su pronto regreso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

10/10 Excellent

Sharmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Hotel lomas 10 on 18 Jul 2018
Gracias por su calificación, lo esperamos nuevamente

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a wonderful staff.
The staff was very friendly and helpful. While the room and bathroom are small, they were comfortable and very clean. The price was exceptional.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all aspects.
Our first visit to Colombia and we were extremely happy with our hotel stay. Wonderful staff and facility and very comfortable spacious room. Breakfast had lots of fruit, eggs, side dishes, something for everyone. In a quiet neighborhood and easy walking distance to restaurants, shops and parks. Very lush neighborhood, we felt safe walking around even in the evening and the view from the room was nice..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect, clean, very close to restaurants, friendly staff, WiFi excellent and breakfast was very good!
Stayed 5 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Confortable rooms. Near to lleras.hightly recomended.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel, good service
I stayed at the hotel for four nights. The staff is very attentive and friendly and reception staff also speaks english. The hotel is located in a quiet and safe neighbourhood. It is aprox. 10 min. on foot to Calle 10 and Parque Lleras and 30 min. to the metro station Poblado. The room and bathroom are spacious and cleanliness is excellent. Wifi is strong and reliable. Drawbacks: the hallway to the room has no carpet, that's good for cleanliness but bad for noise reduction. So if other guests go to their room it is a bit loud. But since there are only four rooms on one floor it is not so much traffic going on. Breakfast is a bit poor for sweets lovers. They offer only toast and a small range of marmelades to choose from and of course some fruit. Despite of this I enjoyed my stay at the hotel very much and would definitly stay there again.
Stayed 4 nights in Mar 2018