Title: Hotel Helene Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Helene A peaceful retreat just steps from Lleras Park where attentive staff create a welcoming atmosphere for travelers seeking comfort and relaxation ## Photo gallery for Hotel Helene ![Front of property - Hotel Helene (Medellín)](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/f2e65b26.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/78ae9dbb-84db-41bb-aa61-264693f7d462-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Front of property - Hotel Helene (Medellín)](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/f9e8a6e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![40-inch Smart TV with cable channels, TV - Hotel Helene (Medellín)](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/f091073d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Room | Premium bedding, down duvets, minibar, in-room safe - Hotel Helene (Medellín)](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/a3c10030.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Helene in El Poblado's center offers genuine hospitality and practical amenities. Features include a restaurant, in-room WiFi, luggage storage, and an elevator. Guests consistently praise the exceptional service from the knowledgeable staff. ## Reviews 8.4 Very good ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Room service - Housekeeping £36 additional charges may apply 31 Jan - 1 Feb ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=92403944&PinnedHotelID=92403944&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/8d05108b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 7.8 Good 8 reviews ### Highlights Air conditioning Smart TV Premium bedding Down duvet Hairdryer Private bathroom Rainfall showerhead Minibar - Sleeps 2 - 1 Queen Bed ### View all photos for Premium Room ![Premium Room | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/a3c10030.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room 9.4 Exceptional 3 reviews ### Highlights Air conditioning Smart TV Premium bedding Separate bedroom Down duvet Hairdryer Private bathroom Rainfall showerhead - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/93000000/92410000/92404000/92403944/f58ae59f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Smart TV Premium bedding Separate bedroom Down duvet Hairdryer Private bathroom Rainfall showerhead - 1 bedroom - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/76000000/75270000/75265600/75265521/2753e66c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Eutopiq Hotel Laureles - 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Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 1,000 reviews £56 additional charges may apply 17 Jan - 18 Jan [](https://www.expedia.co.uk/Medellin-Hotels-Hotel-BH-El-Poblado.h4494305.Hotel-Information?chkin=2026-1-17&chkout=2026-1-18&rm1=a2®ionId=2246&destination=Medellin (and vicinity)&destType=MARKET&latLong=6.234093,-75.592979&searchId=618d52bc-0bb4-45ad-b060-e2c7969cb95c&top_cur=GBP) Ad ![Egyptian cotton sheets, hypo-allergenic bedding, desk, soundproofing](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19720000/19718500/19718478/68ca12f7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Plus by Marriott Medellin Colombia El Poblado - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 387 reviews £55 additional charges may apply 14 Feb - 15 Feb [](https://www.expedia.co.uk/Medellin-Hotels-City-Express-Plus-Medellin.h19718478.Hotel-Information?chkin=2026-2-14&chkout=2026-2-15&rm1=a2®ionId=2246&destination=Medellin (and vicinity)&destType=MARKET&latLong=6.234093,-75.592979&searchId=618d52bc-0bb4-45ad-b060-e2c7969cb95c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMedellin-Hotels-Hotel-Helene.h92403944.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMedellin-Hotels-Hotel-Helene.h92403944.Hotel-Information) ## About the area Located in El Poblado, a neighbourhood in Medellín, Hotel Helene is in the entertainment district and near a metro station. El Tesoro Shopping Park and Santafé Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Lleras Park and Poblado Park. Pueblito Paisa and Río Sur Shopping Center are also worth visiting. [Visit our Medellín travel guide](https://www.expedia.co.uk/Medellin.dx6140804) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C6.21026%2C-75.56784&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LtgHeC8gJcdCdplx5W77_PGmGrU=) 10a29 Cra. 40, Medellín, Antioquia, 050021 ### What's nearby - Lleras Park \- 2 min walk \- 0.1 miles - Poblado Park \- 3 min walk \- 0.2 miles - Medellín Clinic - El Poblado \- 8 min walk \- 0.5 miles - El Tesoro Shopping Park \- 4 min drive \- 1.2 miles - Santafé Mall \- 4 min drive \- 1.1 miles ### Getting around - Poblado Station - 18 min walk - Medellín (MDE-José María Córdova Intl.) - 34 min drive ### Restaurants - ‪Mondongo's - ‬1 min walk - ‪Mosquito - ‬1 min walk - ‪Desayunadero La 10 - ‬1 min walk - ‪El Altar - Parque Lleras - ‬1 min walk - ‪Japonería - ‬1 min walk ## About this property ### Hotel Helene Hotel near Lleras Park Close to Poblado Park, Hotel Helene provides amenities such as a restaurant. Stay connected with free in-room WiFi. Other perks at this hotel include: - Full breakfast (surcharge), local meal delivery service and luggage storage - Outdoor furniture, smoke-free property and a lift - A 24-hour front desk and a living plant wall - Guest reviews speak highly of the helpful staff Room features All guest rooms at Hotel Helene feature thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Rainfall showers, hairdryers and shampoo - 40-inch Smart TVs with cable channels - LED light bulbs and daily housekeeping ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/14000000/13070000/13063700/13063669/a7b1210a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lleras Green Hotel El Poblado - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 962 reviews £41 additional charges may apply 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=13063669&PinnedHotelID=13063669&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/23000000/22970000/22966200/22966164/e4ea228c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Veler El Poblado - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 136 reviews £49 additional charges may apply 26 Jan - 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Free Wi-Fi - Air-conditioning - Breakfast available - Housekeeping 8.6 Excellent 8 reviews £45 additional charges may apply 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=118638971&PinnedHotelID=118638971&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person - A restaurant - Couples/private dining ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Proposal/romance packages ### Outdoors - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 step to reach entrance - Lift (230 centimetre wide door) - Smooth flooring in room - Stair-free path to entrance - Tile flooring in room - Visual fire alarm - Well-lit path to entrance ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Biodegradable coffee stirrers available - Eco-friendly cleaning products used - Living plant wall - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch smart TV with cable channels ### Food and drink - Champagne service - Electric kettle - Limited room service - Meal delivery service - Minibar - Tea bags/instant coffee ### More - Air conditioning - Energy-saving switches in guestrooms - Iron/ironing board on request - LED lighting - Mobile key entry - Safe - Water-efficient showers - Water-efficient toilets - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately COP 25000 to 50000 per person - Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property uses eco-friendly cleaning products Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. No pets and no service animals are allowed at this property ### Property is also known as Hotel Helene Hotel Hotel Helene Medellín Hotel Helene Hotel Medellín ## Frequently asked questions ### Is Hotel Helene pet-friendly? ### How much does it cost to stay at Hotel Helene? ### How much is parking at Hotel Helene? ### What time is check-in at Hotel Helene? ### What time is check-out at Hotel Helene? ### Where is Hotel Helene located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Helene Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Amenities ### 9.0 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 116 8 - Good 36 6 - Okay 18 4 - Poor 18 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### Elizabeth 4 Dec 2025 Liked: Cleanliness, staff & service Staff was very attentive and friendly. ##### Elizabeth Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Shilton 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant. ##### Shilton Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jordi Rodriguez 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely place ##### Jordi Rodriguez Stayed 4 nights in Aug 2025 ### 8/10 Good #### Oscar 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful. ##### Oscar Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Israel 4 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service ##### Israel Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Hector 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love the staff and their outstanding customer service. ##### Hector Stayed 10 nights in Jul 2025 ### 10/10 Excellent #### Nelly 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Friendly staff, Availability for storage was a plus. ##### Nelly Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Maritza 26 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Room small but comfortable and clean, excellent area, excellent customer service and friendly staff . ##### Maritza Stayed 4 nights in May 2025 ### 10/10 Excellent #### Saul 4 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Best hotel ##### Saul Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Ramadan 11 Aug 2025 Liked: Cleanliness good ##### Ramadan Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Jorge 26 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Is a nice property but keep in mind the rooms tends to be very small ##### Jorge Stayed 2 nights in Apr 2025 ### 8/10 Good #### Damian 10 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very good hotel to stay ##### Damian Stayed 8 nights in Jun 2023 ### 10/10 Excellent #### Diego Jose Ortiz 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended! ##### Diego Jose Ortiz Stayed 5 nights in Mar 2025 ### 8/10 Good #### Roberto Leonel 20 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities The hotel has an excellent location , the staff is very nice and the hotel room are good for the price ##### Roberto Leonel Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### DIEGO 10 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice, location with a friedly staff ##### DIEGO Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### marcia 13 Oct 2024 The hotel and staff was amazing! Love it ##### marcia Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Carlos 8 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities This Hotel has great location, it is located within walking distance of provenza and Lleras park. ##### Carlos Stayed 5 nights in Jun 2023 ### 10/10 Excellent #### Kevin 23 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I found this place online in a hurry after leaving a bad experience. The lobby is really neat--you walk in from the street and it's over in the corner across from the bar. It's in a great location with many eating options and Mondongo's is just a block away. I chose a small room, but it was so neat--behind the bed headboard on one side is the bathroom, and on the other, the shower. I loved my room! But the staff here is INCREDIBLE! I ended up leaving my iPhone in a cab, and they all jumped in to help. I met the General Manager Daniel Torres the next morning, and he jumped to his feet and offered me any and all assistance. I owe a great debt to him, Santiago, Paola, Samuel, and Catherine. They were the best. Daniel offered to take me anywhere I needed, like to buy a replacement phone or what have you. He made arrangements for me to get a phone plan outside of Colombia when he found out the pace where I got my new phone sold me one for just local calls. I would gladly stay here again and again. The staff is like a little family and they run a well-oiled machine. What a blessing to stay there for 3 nights and be with them. They took great care of me. ##### Kevin Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Marlito 10 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities One of the best hotels I have stayed the past year. Staff attention was great and hotel location is second to none. ##### Marlito Stayed 3 nights in May 2023 ### 10/10 Excellent #### Hector 28 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly. ##### Hector Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Jorge 15 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Not the best ##### Jorge Stayed 2 nights in May 2025 ### 4/10 Poor #### Jorge 15 Jun 2025 Disliked: Staff & service, amenities, property conditions & facilities Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable ##### Jorge Stayed 1 night in May 2025 ### 10/10 Excellent #### Michael 13 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities The place was very pretty and quiet, the staff was amazing excellent customer service ##### Michael Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### David 17 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was close ##### David Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Karla 13 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very convenient, close to everything ##### Karla Stayed 2 nights in Nov 2023 ## Expedia's Latest Trends ### Hotels > [Big House for Big Occasions! Ideal for luxury large get-togethers. 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