Ratings based on 72 Verified Reviews

4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Abdelhak

Beautiful, tranquil and lovely staff

Posted 22-Dec-2016 on Hotels
Gorgeous hotel, delicious food and the hammam was fantastic. Stay here and be sure to try all their service - even puck an orange from their trees! It is all worth it
5 out of 5
by A verified traveller

A little bit of paradise in Marrakech

Posted 28-Sep-2016 on Hotels
We had a brilliant 3 night stay at the Palais Aziza and Spa. The hotel is very beautiful and comfortable and the staff are all very friendly and helpful. We were travelling with a 1 and 2 year old and the hotel catered very well for them (highchair, baby cot, shallow swimming pool as well as peacocks and tortoises!) We has breakfast included and ate at both restaurants and the food was very good. There was plenty of choice to have a different meal on all 3 nights we stayed. The pool area is lovely and the bar/pool man was very helpful and kind - thank you! We took the free transport to the city centre 2 days and enjoyed exploring and easily found a taxi to bring us back to the hotel for a fair price. The small problem we had with the room was sorted as soon as we mentioned it. We would definitely recommend it to friends and hope to go ourselves too.
4 out of 5
Recommended
for Couples
by A verified traveller from Bristol, UK

Perfect place to relax

Posted 21-Sep-2016
Pros: The little touches such as a welcome drink on arrival, cleaning every day, the pool man seeming to know exactly when you want or need something.
Cons: Ensuring that the little touches from the first day continue throughout. For example - replacing the fruit in the room once eaten.
Location: The hotel is around half an hour from the hotel and 10 minutes from the old town. You can be taken in by a free shuttle but need to pay for return.
The hotel is big enough to feel like you are not isolated but still small enough so that it feels personal and very quiet. The attention to detail was great. All the staff make you feel very welcome. The pool is a little chilly but looks lovely and the perfect place to relax around. The grounds are very quiet but done very nicely with lots of flower and wildlife (watch out for the tortoises and peacock). The women in the spa do a great job. Food is wonderful and just the right portion sizes. Dinner and lunch are expensive so be prepared to pay up but then it is a 5 star hotel so you do expect pricey food. The gym isn't wonderful as most of the equipment is dated and only one treadmill/cross-trainer/bike and weight machine but if you're just looking for a quick holiday work out it does the trick.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location from which to visit Marrakech

Posted 11-Sep-2016
Wonderful hotel in the affluent Palmeraie area about 20 minutes' taxi ride outside Marrakech. Rooms are lovely, but a bit dimly lit, grounds and pool are beautiful and staff superb - friendly, warm, professional and so helpful. Nothing was too much trouble and they often went well beyond what we expected. For us it was the perfect oasis from which to spend time in Marrakech without having to stay in the hustle and heat of the city. The only slight criticism is that the restaurant, which is very good, is very expensive and guests either have to eat there or have the cost of 100 MAD (c£13) each way for the taxi into town. The hotel does run a free shuttle service morning and evening into the city, which was brilliant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel and staff!!

Posted 28-Aug-2016 on Orbitz
Beautiful setting and really helpful and friendly staff. We really enjoyed our stay. Reception recommended a tour which we were so glad we signed up for, absolutely incredible.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Marrakech Palais Christmas and New Year

Posted 04-Jan-2016
Pros: Hospitality , ambiance , staff, spa
Cons: Food Variety
Location: Located in Palmerie which is 100 dirhams by taxi from old medina but exquisite in located right in the middle of palaces of all kings and royalties
Had a fantastic week at Palais and was looked after well by every member of staff who were attentive to all my needs... Slightly further away from busy old medina than all other chains which is what i had opted for and found a little paradise nestled in a very nice location. Hotel Land Rovers could be used to get to all locations at a slightly higher rate (200 Dirhams) as opposed to the taxis which the reception can arrange for you as well (100 Dirhams) but the company of the driver Adil was thoroughly appreciated with his complimentary detours working like a treat. Consultation with doctor was arranged over phone on mention of my son being slightly unwell and reception staff worked extremely hard to arrange tours for myself on my request. The spa was absolutely magnificent and was availed by both myself and the wife. The food choice though slightly limited is exquisite and the cocktails poolside were amazing. The list of good things is non ending including the hospitality of everyone, new years party where i was invited for complimentary cocktails as had to fly early next morning. All in all the five stars do not do justice to the amazing time spent at the Marrakesh villa. Will see you again soon Palais Aziza.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Very nice boutique hotel - Perfect for relaxing

Posted 18-Nov-2015
Very relaxing. Perfect for short getaway. Excellent service. Would definitely recommend it and will definitely return for a 3-4 days getaway.
5 out of 5
Recommended
for Couples
by A verified traveller

Beautiful hotel, exceedingly friendly staff.

Posted 25-Oct-2015
Pros: The bed was really comfortable and the room well appointed. The staff were friendly and very helpful. The food was delicious and not over priced.
Cons: The shower in the bathroom could do with an upgrade. Given the hotel's situation I think that the shuttle into town should be free.
Location: The location is approximately 15 mins drive from town, one has to take a taxi or shuttle bus. The hotel is in a beautiful palm grove.
My daughter and I thoroughly enjoyed staying at the Mosaic Palais Aziza. The hotel is stunning; the staff are delightful; the spa is fantastic; the food is freshly prepared and delicious.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Paradise!

Posted 18-Aug-2015
I have just returned form the Mosaic Palais Aziza and could not have had a more perfect break. The staff cannot do enough for you and the grounds are just beautiful and so well kept. The whole place was so peaceful and quiet and I often had the pool to myself. The food was exquisite and I have stayed in many 5* resorts. Make sure you have a massage each day to wind down- they have a great choice. The decor of the suites was tasteful and elegant and there were two great UK film channels if you want to fall asleep watching a film. The whole trip was faultless and I can't wait to go back. Also, definitely get the transfer to and from the airport in the hotels own range rovers. Far safer and more comfortable than the usual taxi ride, from what I could see. If you want to be spoilt in the lap of luxury in a peaceful environment, this is the place for you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Beautiful oasis away from the crazy City.

Posted 11-Apr-2015
Couldnt fault this hotel, friendly staff, beautiful surroundings, lovely food, pool,room - slight noise from cleaners in morning but this happens all over the world. We stayed for a week and had a great time - found the taxis in and out of town a bit of a nuisance after a week ( would not be an issue for a short break) but at the same time were glad to be returning to peace and quiet after the frenetic Jemma el Fna. Hope to return soon. This was our first time in Morocco.