Dear Brian, Thank you for taking the time to leave a review! We greatly appreciate this and we loved having you as our guest! We will be sure to inspect the house to see what can be improved. We look forward to having you back again in the future!! Kind Regards, Your MNVR Team

Dear Edmir, Thank you so much for your wonderful review! We loved having you as our guest and we will welcome you back anytime! Kind Regards, Your MNVR Team

Dear Matt, Thank you for your thoughtful review! We’re so glad the location and spaciousness of the house worked well for your family. We appreciate your feedback on the updates and amenities, and we’ll certainly take it into consideration as we continue to improve the property. We’re happy the check-in process was smooth and that you enjoyed your stay overall. We’d love to welcome you back in the future! Kind Regards, Your MNVR Team

Hi Dan, Thank you for taking the time to leave a detailed review. We’re so glad to hear that our staff assisted you and made your stay as smooth as possible! We also sincerely apologize for the maintenance issues you encountered during your stay. We take these concerns seriously. We want to let you know that since your stay, we’ve addressed the maintenance concerns you mentioned. The carpets have been professionally cleaned, the shower heads have been replaced, and the property has been power washed. Additionally, the electrical outlets have been repaired. We truly appreciate your feedback, which has been invaluable in helping us improve the property. Thank you for being our guest! Kind Regards, Your MNVR Team

Dear Lori, Thank you so much for your review! We hope to have you back again as our repeat guest! Kind Regards, Your MNVR Team

Dear Jolene, thank you for your review! We are so happy that everything was to your satisfactory!! We hope to have you back again as our repeat guest in the future!! Kind Regards, Your MNVR Team

Dear Lori, Thank you kindly for your feedback!! We are thrilled to hear that you enjoyed the home as well as the location! We look forward to having you as our repeat guest in the future! Kind Regards, Your MNVR Team

Dear Pam, thank you so much for taking the time to provide us with your feedback on the home! We are super happy that you enjoyed the home and the location! We are also glad that our office rectified the issue with the A/C and the rodents in a timely manner. We are currently looking into replacing that sofa in the living room. We have had it professionally cleaned on a consistent basis but it is showing wear and tear at this point. We wish that you would have reached out to our office regarding the cleanliness as we could have returned our cleaners to take care of any neglected areas. Just for your information, there is a professional pest control company that services the home on a quarterly basis. It is a good sign when insects turn up dead because that means the treatment is working that is sprayed around the perimeter of the home. Thank you again for your review and we hope to have you back again in the near future!! Kind Regards, Your MNVR Team

Dear Mike, Thank you so much for taking the time to provide your feedback on the home and your stay! We greatly appreciate this! We understand that you encountered a couple issues during your stay which as soon as our office was informed, they immediately contacted the appropriate vendors to handle those issues. We had a new lounger delievered to the property and a professional appliance company come out to replace the icemaker. We do apologize about the rodent encounter; however, we sent out pest control and they performed a full exterior and interior treatment which eradicated the activity. Thank you for being our guest and we wish you the best! Kind Regards, Your MNVR Team

Hi Jennifer, Thank you so much for your feedback and sharing your experience! We are thrilled to hear that you enjoyed the home and location! We will be sure to inspect the beds and schedule the necessary replacements where it is needed to improve the home. Thank you for being our guest & we hope to have the pleasure of hosting your vacation in the near future! Kind Regards, Your MNVR Team

Dear Kelley, Thank you so much for your feedback! We loved having you as our guest and we look forward to hosting your vacation again in the near future! Kind Regards, Your MNVR Team

Dear Jacqueline, Thank you so much for feedback and we are so glad that you enjoyed the home as well as the location! We hope to have you back again soon! Kind Regards, Marco Naples Vacation Rentals Team

Thank you so much for providing us with feedback. We are not sure if maybe there was a mistake with the star rating of the home as it seems you enjoyed your stay and you never notified our office of any issues whatsoever. We appreciate you as our guest and we hope to have you back again very soon! Kind Regards, Marco Naples Vacation Rentals Team

Dear John, Thank you for this feedback! We have not hard of any complaints of ants prior to your stay. We have a professional pest control company that services this home, however, we will contact them to inspect and treat the home for ants. We also have not heard about the toilets constantly running but we will have a plumbing company inspect and take care of any issues that are present. Thank you again for being our guest and we wish you all of the best! Kind Regards, Marco Naples Vacation Rentals Team

Dear Lorraine, thank you so much for taking your time to leave us feedback about your stay. We are so sorry that you felt the photos of the home you stayed at did not accurately represent the property. This is a newer home in our inventory, and the photos were taken less than 6 months ago. We would be very interested to understand what was different other than the new sheets and towels that were added, especially since we did not hear anything about this from you until now. We did not hear about any of the things during your stay that you have mentioned in your review, and we wish you would have contacted us to give us the opportunity to rectify the situation. The home is serviced by a professional pest control company quarterly and they can come out at any time to do an additional spray. We believe you may mean that the "worms" were outside on the lanai since the home is serviced regularly and any insects that made it to the interior die right away. The pest control sprays outside as well, but it is Southwest Florida in the summertime, we are in a very tropical area and it is impossible to assure there are no pests in the outside lanai areas. Regarding the items in need of repair, we would have been happy to send out a handyman right away to rectify any issues. The houses are inspected before and after guest's arrivals to assure that any necessary repairs are completed before guest's arrivals, but if you felt something more was needed, we would have been happy to make it right. The house is professionally cleaned by a cleaning company each week, but we have also just scheduled a professional carpet cleaner on top of their cleaning due to your recommendation. We have done research into your file to see what happened with the trash. When the larger homes that sleep 12 people or more are rented, we have been experiencing a problem with guests not putting the trash bins out on the designated trash days. This results in the new guests arriving to full and over flowing trash bins left by the previous guests. In an effort to resolve this, we make sure to order extra trash and recycle bins for all of our houses and we send out a reminder email to the guests letting them know to put the trash out the night before pick up day. Since your party did not put the trash bins out on the designated days, there was an abundance of trash left behind for the next arriving guest. We had to pay a vendor to go out to the home last minute on a weekend to remove all the excess trash. We do not like to charge the guests for the excess trash, but we have to cover the cost of hiring the vendor to go out and remove the trash that was not taken out, we make no profit out of this charge. We thank you so much for being our guest and we would be happy to welcome you back again anytime! Kind Regards, Marco Naples Vacation Rentals Team

Dear Suzanne, Thank you for providing us with feedback. We have contacted our cleaning crew to inform them of these issues and they are currently in training to prevent incidents such as these from happening again. We wish you all of the best and we hope that you keep us in mind the next time you wish to book with us! Kind Regards, Marco Naples Vacation Rentals Team

Dear Karen, thank you so much for your feedback and for being our guest! We will assess the mattress and the pillows to see what can be replaced. We will also have our handyman fix that showerhead as well. Kind Regards, Marco Naples Vacation Rentals Team

Dear Natalie, Thank you so much for your feedback! We're so happy you enjoyed your stay and we hope to have the pleasure of hosting your next vacation in the near future! Kind Regards, Marco Naples Vacation Rentals Team

Dear Jeanie, Thank you for taking the time to leave a review for our company! We do apologize for the inconvenience that you experienced as we tried our best to rectify the situation by sending out our vendor at their earliest availability. We take our reviews very seriously so we will have our company review the inventory to see what needs to be updated so that we can improve the home as best as possible! Thank you again and our company wishes you and your family all of the best! Kind Regards, Marco Naples Vacation Rentals Team

Dear Laurie, Thank you for being our guest and taking the time to leave a review. As soon as you brought the housekeeping issues to our attention, we immediately scheduled our cleaners at their soonest availability which was the morning after your arrival. We were not notified of the pots and pans, however, we did have a large handful of them replaced within the past week. We thank you again for being our guest and wish you and your family the best! Kind Regards, Marco Naples Vacation Rentals Team

HI Denis, Thank you so much for your feedback. We are very happy to hear you enjoyed your stay and that we were able to rectify the minor hiccup. We hope to have you as our guest again in the future! Kind Regards, Marco Naples Vacation Rentals Team